I bought a package of leak-proof underwear. Nowhere did it say it was non-returnable before I purchased. I bought bras from them in the past and exchanged with no issue. I followed their size guide and it corresponded with my normal size, so I ordered. $75. I received them and they are too small. When I clicked the exchange button, it told me they are ineligible. I emailed customer service and this is what they said:
"Thanks for reaching out and sorry to hear the underwear is not a good fit. Our underwear can absolutely fit a little bit snugly at first but it is intended to. It relaxes with wash and wear! I would encourage you to give them a wash and another try.
Unfortunately all of our underwear is final sale and isn't eligible for return or exchange. If you'd like to try another size I'd be happy to offer you 10% off your new order. Here's a discount code you can apply to the order..."
I will NEVER buy from this company again! What a waste of money!
Bottom Line: No, I would not recommend this to a friend
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