Not only do I still have a big gap by my back molar that STILL collects food, but when I lost my job and had no money in my account, they kept running it back through - costing me $35 a pop! I called and asked them to stop and they basically told me they would not do so, that I was "under contract".
Never ever let this unscrupulous company put you on autopay. I have never dealt with a company that refuses to work with me before!
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Rhonda. Since customers agree to the payment plan, they are contractually obligated to pay the monthly installments on the total aligner cost. Sometimes we can work with the customer to move payment dates. We're more than happy to help with any concerns, so I'll be following up with you privately. Best, Madison.