SmileDirectClub

Maybe SmileDirect works if you do not have any issues arise, but if you do then it is horrible.

I went in for my scan in October. I said multiple times I wanted the night only aligners. I was told after my scan they would let me know if I was a candidate for them. This started a long two-month process, with no help from customer service, being treated poorly, and still no aligners.

I have been told that aligners were delivered, and set a tracking number that clearly stated that the sender stopped the order and returned them. Yet, when I reached out to the customer service, I pretty much got called a liar and was told they were delivered.

SmileDirect loves taking customers money, but does not love providing helpful customer service or even their product. I would not recommend, because if issues arise you will not be helped.

Bottom Line: No, I would not recommend this to a friend

I was told my aligners would arrive in 4-5 weeks, it's changed to 5-6 weeks, and it's going to change again. I should've listened to all the bad reviews because the bad reviews are the real answers. The company sucks and I've canceled and told my bank to put a hold on my account. I want a refund, I'm paying monthly for aligners I do not have. DO NOT USE THIS COMPANY.

Bottom Line: No, I would not recommend this to a friend

I started my aligners back in March/April of 2019 and everything worked well. There was one set of trays that didn't fit, but it was addressed fairly quickly by going into my local SmileDirect office.

Once my treatment plan was complete, there were just a few more things that needed to be fixed and so I went in for a refinement scan on October 16th...Today is December 11th and I am STILL waiting on my next set of aligners to ship. The customer service agents are hard to understand (language barrier) and are completely unable to provide any other info besides what I can see by logging into my account.

I've been told they were shipping last week, then the next day was told they won't ship until January 9th. The inconsistency among agents is unreal. Once I called back to ask what to do about the broken aligners that I've been wearing since September, I've yet to receive a phone call or email. I've even tried several times, leaving messages for my office in Spokane, WA and still nothing.

I am beyond frustrated at this point. All I've asked is for someone to confirm a shipment date and for a Dental "Specialist" to let me know what to do since I am no longer able to wear my aligners as they're broken.

I'm just asking for basic information. How hard is that?

Bottom Line: No, I would not recommend this to a friend

Cheivia was our Smile Guide during my son's visit to be scanned on 12/7/19. We went to the CVS in Brandon. Cheiva was patient and explained the process to my son. He was nervous about starting with SmileDirectClub. Cheivia ensured him that he would receive the support needed in his journey towards a brighter smile.

I want to be clear that the five-star review is for the Smile Guide Cheivia.

SmileDirectClub is currently ranking at a 3 for me. I signed up during their Cyber Monday promotion. The day before my appointment, I called customer service to confirm the appointment and verified that my $200 Cyber Monday promotion was on the account. She stated that it was there and confirmed the appointment. During our visit, I was told by a customer service rep over the phone that the $200 credit had expired because I booked my appointment for Saturday. They never stated on their site that the credit would not apply if I selected a date they offered. The appointment was made on Cyber Monday. The customer service rep I spoke with the day before did not state the credit would expire. None of this information was provided until the Smile Guide was unable to find the promotion on my account. She did everything in her power to make it right. The service rep over the phone offered me a retainer in place of the $200. My son is dual enrolled as a high-school and college student. He was able to locate a student discount. This experience made me feel that this company could not be trusted and would not honor what they say. Cheivia's empathy and honesty are why I moved forward with my son's treatment. While I encourage you to go visit Cheivia at the Brandon CVS on Providence, be careful when it comes to promotions offered by SmileDirectClub.

Bottom Line: No, I would not recommend this to a friend

Thank you Simone for the great service. She was really helpful and seemed to love her job in helping people achieve a beautiful smile. Can't wait to get my Invisalign. I would totally recommend this service to anyone who wants to be able to smile without feeling self-conscious.

Bottom Line: Yes, I would recommend this to a friend

The young lady whose name is Staci did an amazing job at your Akron, Ohio location. She talked me through the 3D process for my teeth. Was very knowledgeable about everything. Wonderful young lady. I can't wait to start my journey! Thanks Staci!

Bottom Line: Yes, I would recommend this to a friend

I got my first set of aligners super fast the aligners did not fit well so I did another impression kit and a second set of aligners arrived quickly.

As of the first week of October 2019 what was supposed to be the last aligner and end of my treatment, my teeth still weren't right so I did another impression kit (arrived quick). I sent the impressions back the day after I received them, SmileDirect confirmed they had them and were making my aligners but 2 weeks later I was notified that I have to do yet another impression kit due to a flaw (seriously, it takes 2 weeks to figure that out). So meanwhile I found a CVS 45 minutes from my house that just opened a Smile Center that I can get a scan through, so I had the scan on October 30th (I opted for a scan in hopes it would speed things up).

Well, here I am December 5th, 2019 and still waiting for my new aligners, plus I'm paying monthly on my credit card for treatment that's stopped.

I'm wearing the very last aligner because I don't want my teeth to shift back before the last of my treatment. It feels so gross wearing plastic in my mouth for this long even though I use mouthwash and brush the plastic like I care for my teeth.

When I call SmileDirect for an update they can't even tell me when I can expect my aligners. I ask them can you at least contact the manufacturer and ask them for an estimated date, they tell me that's not an option.

I'm like, how can that be that you sell a product that you don't communicate as a team on behalf of your clients-patients, this is my teeth we are talking, about not a pair of mittens!

Oh, and did I mention I go for my dental cleaning every 6 months and have a broken cap that my dentist can't replace until I'm done with treatment in order to get a proper fit for a new cap? SOOOO FRUSTRATING!

Bottom Line: No, I would not recommend this to a friend

Not only do I still have a big gap by my back molar that STILL collects food, but when I lost my job and had no money in my account, they kept running it back through - costing me $35 a pop! I called and asked them to stop and they basically told me they would not do so, that I was "under contract".

Never ever let this unscrupulous company put you on autopay. I have never dealt with a company that refuses to work with me before!

Bottom Line: No, I would not recommend this to a friend

Kami at the Lancaster, PA Smile Club really knows her stuff! Ask her any question and she will have the answer. She cleared up all the hesitations we had due to reading bad reviews.

I am confident that once I have completed my treatment I will have the smile I’ve always dreamed of!

Bottom Line: Yes, I would recommend this to a friend

Started my journey with SmileDirect in February of 2018, after several tries on satisfying modes, receive my 6-month supply of correctors. May 7th I started. They said they would alert me when to change to the next set, at first they were there, but that changed no more alerts. I was pleased with the corrections that were happening, October 21st was my final finished date, but I was not happy with my number 7 tooth, hadn’t turned as much as I would have liked, new scan was done and received 3 months of correctors. After those months, my dentist said it would be best to do a crown on number 7 tooth. On July 8th I received my crown, after returning from a vacation end of July, went to have my final scan done on August 30th, still waiting. They said the retainers were delivered September 17, but not here. Reordered on October 3rd, they sent a top only from a scan that was done in January, October 21st. October 31st talked with someone higher up and said no problem, we’ll get them ordered. November 19 called and the gal said there was nothing on order. The gal never ordered the retainer. So on November 19th ordered again. Calling every week to make sure it’s on order, November 27 and December 5.

So I am still waiting for my retainers from a scan done August 30th.

I am very pleased with the results which I am nursing my last set carefully until my retainer gets here, hopefully next week.

Bottom Line: Yes, I would recommend this to a friend

I was a little apprehensive about my first initial appointment, but soon after getting there, my smile guide, Mac, made me feel 100% comfortable! She was really friendly and took the time to explain the entire process and answer all my questions. I came away from that appointment really excited to get started!

Bottom Line: Yes, I would recommend this to a friend