Poppy R.
Cumbria, United KingdomMember since February 2023

Reviews (1)


    • Feb 15, 2023
    • Verified Reviewer

    BetterHelp

    Accessible and affordable therapy

    • Length of Use: Less than 3 months
    Overall Experience:

    Signing up for the service was relatively easy and I gave enough information at the beginning to be suitably matched to a therapist. The therapist I was recommended is absolutely lovely and I feel like we've really clicked.

    I initially paid full price for my sessions but with a quick email to customer services, I was refunded 25% of the cost as I am low-income and receive benefits. Overall a great service and it means I don't have to pay ridiculous amounts to get professional help.

    Pros and Cons:

    • The choice between video and audio calls, there's also an in-app messaging system
    • Easy to navigate website that also works well on my phone
    • Easy to cancel/reschedule weekly appointments
    • Wasn't clear how you apply for reduced costs right from the beginning

    Bottom Line: Yes, I would recommend this to a friend


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