I will admit that I do not have terrible acne (if you can really even call it that). I get about 5-6 blemishes a month, but they can get pretty bad at times. I model, and it is important for me to keep my skin clear and healthy.
So I decided to try out Cureology. I mean, $5 for a trial bottle is nothing (this is not the case, however, when you do not receive your product). So I pay and my bottle finally ships. I was extremely excited to try this out, so I had been tracking my bottle twice a day, every day since it had shipped.
So it arrives at a Post Office in Utah, and for the next 4-5 days, it doesn't move. I realize it takes up to 10 business days, so I wait. The date it said it would be here it did not arrive, but I figured it was okay since I had not received any updates about it like they said I would receive. Four days after it was supposed to be here I track it again, and for the first time it shows up that it could not be delivered due to a problem with the shipping address. I check the address, which is correct, and get ahold of Curology. I have yet to hear back and do not want to cancel out of fear that I will not hear back about the product I spent my money on.
The only reason I gave two stars is because they are friendly and were helpful at the beginning, but I am upset that they did not update me (as they said) about there being a problem with my package. It's safe to say that I will not be sticking with them.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Curology Inc.
Hi Kailee,
I'm sorry to hear that you haven't received your shipment yet! If you have reached out to our support team, you should hear back from them shortly. We work hard to reply to all support inquiries within 24-48 hours if not much sooner.
Once a shipment leaves our office, we rely on USPS to deliver the shipment to the address provided. With the recent holiday weekends and extreme weather across parts of the US, there may be some additional delays. Once a shipment is marked as failed and returned to us, our team will be sure to reach out. If you have not yet heard from our team about a failed shipment, it is likely that USPS is still attempting to deliver this to you. If it has failed and is being returned, please let us know! We'll be happy to see why you were not yet contacted.
If you have not yet heard back from our support team about this, please do let us know. We'll be happy to have a member of our team reach out to you so that we may help resolve this for you.