Laurence Jones
New YorkMember since January 2018

Reviews (1)


    • Jan 31, 2018
    • Verified Reviewer

    Quip Toothbrush

    Worst aftercare service ever

    Overall Experience:

    I've had a complete nightmare with these folk. Worst aftercare service ever.

    I bought a double brush package a year ago, and after six months the brushes started to fade on power (I was changing batteries and cleaning them, etc., like directed) and it wasn't as good. I also had them sending my three monthly packages of new heads and toothpaste to the wrong address, TWICE! And charge me for it, TWICE!

    Then, when one of the brushes finally broke completely, I was told I had to pay to replace it! Then, three months later, the second one breaks completely. I go back and forth, maybe 5 or 6 times, sending photo's etc., and it told me to send it back in for them to check over and then they'll send a replacement. So I now am down two brushes.

    I also said I wanted to change the color, and I thought maybe due to all the issues I'd have been just given the upgrade to the black one. No, they told me I had to pay to upgrade. This was after me emailing multiple times back and forth on the poor service I was getting.

    If you want a brush that'll last six months and then you have to haggle to get it replaced, then go for it.

    Bottom Line: No, I would not recommend this to a friend

    20 people found it helpful

    Link to this Review
    • Feb 10, 2018

      Company Response from Quip NYC Inc.

      Hi Laurence, we are so sorry to hear that you had some trouble with your Quip and account.

      We can see that our team had rectified your shipping address and sent the packages to the corrected location for you at no additional cost.

      Regarding one of your Quips that had broken, we can see you had let us know that this was thrown away. As per our warranty, we cannot replace thrown away items for free (although I can see that our help team did offer you a large discount to try and help out). We would always recommend contacting our help team before discarding of any Quip items. Our full warranty can always be found on our help page at www.getquip.com/help#returning.

      We can see you had requested a change of color and material of your Quip for the replacement which was not discarded. We can only offer replacements for the same material that was initially purchased (plastic for plastic or metal for metal). In this case, we can see the request to change from plastic to metal which our team can help with, however, the difference will be charged to the account.

      We apologize if any of our warranty information was missed when initially having trouble with your Quip. If you have any additional questions or concerns, please email help@getquip.com and our team would be happy to help you further.


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