Quip Toothbrush Reviews

I love this toothbrush. First and foremost, I love the physical design. It’s pretty, light, and travel-friendly with the thoughtful holder design. The vibration setting is a great reminder.

Bottom Line: Yes, I would recommend this to a friend

This company. Jesus.

Let's start at the beginning. Quip arrives! Yay! Cool new electric toothbrush! Look at me being a good adult, and taking care of my teeth.

Six months later: Quip won't turn off when I push the button. I finally get it to turn off, and it never comes back to life. I email Quip customer service thinking, "this is a hip internet startup, I have no doubt that this will be a simple, painless process."

I get what is clearly a form response, that sums up as follows: Oh, I'm sorry! Maybe it's your fault. Have you tried any of these relatively simple steps to make sure it's not your fault? If it's STILL not working, send us several pictures of our malfunctioning product. At this point, I was like, "Ok cool. They're just covering their bases." I tried all the things (to no avail), and then sent back the requested pictures, thinking it would soon be resolved.

Oh no. Their next email asked me to send the damn thing back to them. THEIR product broke after less than a year of use. Why do I have to go out of my way to send it back to them? They (kindly, I guess) send you a shipping label that you have to use within 30 days. Now at this time, I was two days away from going on a month long trip. I certainly did not have time to do it before I left, and it expired before I returned.

When I asked for a new one (because they had sent it at an inconvenient time), they told me no, but I could pay to send it in myself. I was getting fairly annoyed by this point, so I angrily put it off for a while. Meanwhile, they kept sending me replacement brush heads, and every time one arrived in the mail, I was reminded of how shitty and annoying they were.

Fast forward some time, and I finally paid to send their own stupid, broken product back to them, so I could finally get a functioning one.

Two months later, still nothing. No response from them, no replacement toothbrush, nothing. So I emailed them again, trying to be as calm as possible, explaining the situation. At the end of the email, I suggested that if they were unwilling or unable to send me a new toothbrush that they simply refund my money and take back their stupid replacement brush heads that are sitting idly in my bathroom cabinet - useless (I was marginally more civil in my email).

And the response I got? Another form email (as they all have been) saying "send us the tracking number, and we'll look into it." Good lord. Oh, and they also canceled my subscription, which for some reason made me even more annoyed.

I have responded now with a photo of the receipt from UPS, including the tracking number. I have little hope that I will ever receive a replacement toothbrush, and I am left with little more than frustration (and useless replacement brush heads) for my trouble.

Worst $50 I have ever spent.

TLDR: If your Quip breaks, immediately cancel your subscription and give up (or just use it as a non-electric toothbrush I guess). They will make you jump through SEVERAL hoops, and there is no guarantee that you will get a replacement for your trouble.

Bottom Line: No, I would not recommend this to a friend

I had really high hopes for this brush. Small, compared to Sonicare, sleek, no recharging...just change the batteries. But after only a week of use, I switched back to my old Sonicare. Why? My teeth just don't feel as clean. I used it as instructed and even 1 minute with my Sonicare is better than a full 2 minutes with the Quip. Maybe if you are coming from a regular toothbrush, you might find this a better solution. I can't say. I wish it was much stronger and more effective. I've returned it and moved back to my Sonicare.

Bottom Line: No, I would not recommend this to a friend

Let me start by saying I love this toothbrush. What I absolutely hate are plans that the onus is on the company to cancel a plan. The wording is so difficult to decipher to guarantee that they don’t automatically send you a new brush head every three months. If I didn’t travel so much that might be OK. But to cancel the automatic replacement, you have to say "no, I don’t want that option, way too many times for it to be deactivated." Therefore, despite the fact I love the toothbrush, I can’t recommend it to my friends.

Bottom Line: No, I would not recommend this to a friend

I ordered the Quip and refill plan in mid-December. By February the battery was dead. It is supposed to last until the refill comes in three months. I was not brushing more than two times a day.

So I called the helpline and was told I must have gotten a defective battery and to just buy a new one and put it in. Raven sent a YouTube link on how to do this. I replied I was disappointed that they would not replace a defective battery for me. So she said she would send one.

A full month later, I had not received it and contacted Raven again. She said she would send another one. The very next day there was a UPS note on my door saying the envelope could not be delivered until I pay $3.00.

The toothbrush is pretty. It functions ok. But if you have any customer service needs, don't expect much.

Some practical advice about the Quip: If you have any hand dexterity problems such as arthritis, carpal tunnel, etc., you will miss the cushy ergonomic handles of the grocery store toothbrushes. Also, the "on" button takes a bit of effort to push.

Bottom Line: No, I would not recommend this to a friend

First, I have to say Quip is very good at marketing, which attracted me to buy it in the first place.

I got the electric toothbrush and toothpaste package today. I was so excited to receive it, but so disappointed the second I started to use it.

Although it claims itself as an electric toothbrush, (yes, it needs a battery to vibrate), but it does not do anything an electric toothbrush is supposed to do. According to the instruction pamphlet that comes with it, you have to follow the technique to brush for Quip electric toothbrush to work. The technique they teach you is the same technique as if to use a manual toothbrush. I immediately understood why, once I turned the toothbrush on; it does not vibrate as significantly or effectively as any other electric toothbrushes I had used (Sonicare and Oral-B). When I put it on my teeth, the vibration was too weak to help brush any food or film off my teeth. However, because of its slim design, you can feel the vibration passing on to the handle as well. My hand started to feel numb not long after I turned it on to brush. I felt that it is more annoying to have it on than just shut it off since I need to brush it manually anyway.

In my opinion, it is at most a regular manual toothbrush, if not worse, which for sure is not worth the cost. Functionally, it is not comparable to other electronic toothbrushes like Sonicare and Oral-B at all.

In addition, the toothpaste has a weird taste.

In the end, I couldn't finish brushing with this new set of toothbrush and toothpaste and had to brush with my Sonicare and old toothpaste again. Hope this is helpful when you are wondering whether to try this new product.

Bottom Line: No, I would not recommend this to a friend

I completely loved my Quip for the first few months. I had bought 3, one for me, my mom, and my dad.

After a while, my replaceable toothbrush part of the quip started just snapping off mid-brush. I contacted Quip, and they sent a replacement, and they said I had been changing the head wrong and sent instructions in gif form. The instructions were exactly how I had been changing the head, but I dutifully followed their new instructions to a tee.

Then, my mom and dad both reported to me that theirs had broken as well. I contacted Quip, got replacements, and sent them the instructions to be sure they were changing the Quip right.

Then, mine broke again.

Quip replaced mine again, but then my mom's broke a second time too. From regular, careful use. They refused to replace it, told me they were being nice before, but their warranty clearly stated misuse of the brush would void the warranty. They offered 50% off, and my mom wanted her brush back (because she does love it), so she paid for it.

Then, my dad's broke again.

I ask you which is more likely, a family of 3, all smart people who are good at following directions, all mishandle their brush, breaking it in the same way, OR there is a flaw with the brush that causes it to crack? I hopped on Twitter and saw someone else was having the same issue.

We've been through 6 brushes!

Quip is refusing to replace my father's brush as well, but he is not as forgiving as my mother, and he prefers to go back to a regular toothbrush then pay for a new brush that will likely break again in a few months.

I can't in good conscious recommend this brush anymore. The brushing experience is phenomenal, but the value is considerably lower when you realize how often you'll have to pay to replace the product.

Bottom Line: No, I would not recommend this to a friend

I've had a complete nightmare with these folk. Worst aftercare service ever.

I bought a double brush package a year ago, and after six months the brushes started to fade on power (I was changing batteries and cleaning them, etc., like directed) and it wasn't as good. I also had them sending my three monthly packages of new heads and toothpaste to the wrong address, TWICE! And charge me for it, TWICE!

Then, when one of the brushes finally broke completely, I was told I had to pay to replace it! Then, three months later, the second one breaks completely. I go back and forth, maybe 5 or 6 times, sending photo's etc., and it told me to send it back in for them to check over and then they'll send a replacement. So I now am down two brushes.

I also said I wanted to change the color, and I thought maybe due to all the issues I'd have been just given the upgrade to the black one. No, they told me I had to pay to upgrade. This was after me emailing multiple times back and forth on the poor service I was getting.

If you want a brush that'll last six months and then you have to haggle to get it replaced, then go for it.

Bottom Line: No, I would not recommend this to a friend

I feel ripped off.

The Quip website pages make it seem like the smallest vibrating toothbrush ever invented but after getting it and seeing just how little it moves I decided to look into it more. That was when I found the real story of how it is only vibrating to help you time the brush session. Only after I made the purchase, like, I am sure so many other people do. Quip should be ashamed of themselves for not making things clear up front, but then they have to hide the facts or no one would ever buy their fake vibrating brush.

I don’t need to pay for a subscription to remind me how long two minutes is, or to remind me to change heads, or to pester me with useless advertisement emails that remind me what a waste of money I have made.

The Quip website states: "Unfortunately there have been many misconceptions about what makes an effective toothbrush, born from misleading advertising over the years."

This is a true statement AND Quip continues to be part of those misconceptions.

Bottom Line: No, I would not recommend this to a friend

I've been using Sonicare for a long time and needed to replace it. So I thought Quip is a good deal for the price of $45 versus Sonicare's of $180+.

After trying it for the first time, as the saying goes, you get what you pay for! I think it's good for people who are using a manual toothbrush, but if you've been an electric brush user, this might not be for you; it will be very disappointing. It's not as powerful as the other electric toothbrushes out there.

So I'm going back to spending money to get a new Sonicare. It is for the sake of my teeth after all.

Bottom Line: No, I would not recommend this to a friend

My package was dropped off in the mailbox, but it was lost. I emailed them and they reshipped my order. Ophelia was helping me with patience.

I really like the brush and their service.

Bottom Line: Yes, I would recommend this to a friend