Kathryn Kellythorn
Queensland, AustraliaMember since January 2018

Reviews (1)


    • Feb 1, 2018
    • Verified Reviewer

    City Lips

    Didn't work for me - no response to refund request

    Overall Experience:

    I eagerly purchased four tubes of City Lips as my lips were dry and lined. I used the product night and day for over 30 days as suggested by the manufacturer. Unfortunately the product did not work for me, and in fact, my lips became more dry, more lined, red and rather sore.

    Obviously, the product was not working as described, so I emailed the company requesting a refund under their 60-day return policy and explained why I was requesting the refund. I received no reply, so I emailed again a few days later with more detail included in the email. I still have not received a reply!

    I am not happy with the product or the service received at all! I would really appreciate it if I could receive an email detailing how and where to return the product for my refund as it is still within the 60-day money-back period!

    Bottom Line: No, I would not recommend this to a friend

    32 people found it helpful

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