Ryan Blakemore
Ryan Blakemore
IllinoisMember since April 2018

Reviews (1)


    • Apr 22, 2018
    • Verified Reviewer

    SmileDirectClub

    Horrible

    Overall Experience:

    I am almost done with my set, and my teeth look worse than when I started. Now I'm stuck paying for something I don't even like. Just get braces. Also, I needed to wear them for six months and it wasn't explained that you have to continue to pay even if your time of use is less than the two-year contract. I have horrible spaces between my teeth, simply horrible.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Apr 23, 2018

      Company Response from Smile Direct Club

      Hi there, Ryan. We're concerned to hear that you've gotten this impression and would like to provide some clarifications. We are incredibly up front that our payment plan is a financial plan to account for the full price of treatment and not a plan that corresponds with treatment time. This is also outlined in the paperwork signed by all customers. In addition, our Consent and History form details that there is no way to predict exactly how teeth will move, but we do have a process in place to account for teeth moving outside of the projection. This process is called reevaluation, it's a normal and common aspect of any aligner treatment from our aligners to traditional braces. We sure hope anyone interested in reevaluation will reach out to our customer care team to move forward with a review.


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