Summary
SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.
Pros
Cons
Posted on Apr 22, 2018
I am almost done with my set, and my teeth look worse than when I started. Now I'm stuck paying for something I don't even like. Just get braces. Also, I needed to wear them for six months and it wasn't explained that you have to continue to pay even if your time of use is less than the two-year contract. I have horrible spaces between my teeth, simply horrible.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Apr 23, 2018
Hi there, Ryan. We're concerned to hear that you've gotten this impression and would like to provide some clarifications. We are incredibly up front that our payment plan is a financial plan to account for the full price of treatment and not a plan that corresponds with treatment time. This is also outlined in the paperwork signed by all customers. In addition, our Consent and History form details that there is no way to predict exactly how teeth will move, but we do have a process in place to account for teeth moving outside of the projection. This process is called reevaluation, it's a normal and common aspect of any aligner treatment from our aligners to traditional braces. We sure hope anyone interested in reevaluation will reach out to our customer care team to move forward with a review.
Posted on Mar 29, 2018
The location was a bit of a challenge to find at first, however, the staff went out of their way to help me find it and to find parking. My visit was quick fast and easy the employees were all kind knowledgeable and friendly. Fun and interesting way to obtain a new smile.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Apr 2, 2018
Thank you so much for your feedback Angela! We appreciate the shout out, we're very proud of our team.
Posted on Mar 29, 2018
I signed up for SmileDirectClub today at their Las Vegas location. Nikki explained how everything worked and patiently answered all my questions. Then she scanned my teeth with her camera wand. She gave me the free whitening kit, and I was on my way. It’s going to take four weeks to get my aligners, that’s the only downside. I highly recommend it!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Apr 2, 2018
This means so much to us Annette! Thank you for taking the time to share your review. We appreciate your support.
Posted on Mar 22, 2018
I had a great experience and can’t wait to get my smile back! I need to save for the down payment of $250, but after that, I can’t wait! The girl Dayani that helped us was very nice and very knowledgeable! Thank you, SmileDirectClub, for making my smile come alive again.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Mar 23, 2018
This is fantastic to hear Lindsay! We're truly proud of our team, and we appreciate the shout out. Thank you for your support.
Posted on Mar 19, 2018
Quick, easy, and affordable. I am really happy with the results. I was able to complete the treatment while my husband was deployed, so it was an exciting reveal when he came home. I have recommended to friends and family who asked about my new and improved smile.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Mar 19, 2018
Wow, this means so much to us Jennifer! Thank you so much for sharing your support and recommendation. You truly made us smile.
Posted on Mar 16, 2018
I wish I had never gone through with this. I had braces years ago, and one tooth that was left turned funny that is crowded and uncomfortable. When my orthodontist for years quoted me $490 to replace my old retainer, it seemed really steep, but then I started seeing ads for SmileDirectClub. I wish I had stayed away.
All the ads that I saw, AND from conversations/messages with their sales staff on Facebook, portrayed it as $80-some a month. That this would be a much less expensive option because I had such a “minor” problem, so my treatment would only be a couple months and not cost much. Total bait and switch. Problems with every single set of retainers. Extremely painful to put in (again, I had metal braces back in the day, so fully knew what to expect, but this was something else). The edges literally CUT INTO my tongue, cheek, and gums each time. They give you one Emory board with the kit that doesn’t remotely fly to help fix this.
I wore my retainers diligently just the same and voiced my complaints but my teeth are exactly the same as before, and MORE CROWDED, and now I’m going to be out literally over $2000, over something their sales staff portrayed as being a few months at most.
Now my tooth crowding issue is even worse (yes I’m still wearing the retainer), they never did address all the pain I had through “treatment,” I have cavities I didn’t have before starting, and my crowded tooth pain has morphed into awful and frequent migraines.
This is one of the biggest regrets I’ve had in my life, and you CANNOT CANCEL. I tried during my treatment. Repeatedly. They do not let you cancel. Period.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Mar 16, 2018
Hi there, J.P. We'd like to clarify a couple points that were made in your review. As stated in the consent and history form, all customers sign before beginning treatment, there are always risks to the aligner therapy, whether in invisible aligners like ours or traditional orthodontics. Cavities are one, which is one of the reasons we ask customers to brush and floss each time they put their aligners on. In addition, having a foreign object on your teeth can certainly take some getting used to, as with metal braces, so dental wax is a commonly used tool among our customer base.
In addition, our representatives do not guarantee a time frame, nor do our dental professionals. Teeth have a mind of their own, and they don't always move in line with the projections offered. In this case, we do offer mid-course corrections or reevaluations to further treatment as is common in any aligner treatment therapy across the board. Lastly, we would like to clarify that customers are certainly able to cancel at any point in time, but we do request that they go through our formal cancellation process with an account manager. If you have any further questions on this, please feel free to reach out directly at grinners@smiledirectclub.com.
Posted on Mar 13, 2018
I had no idea what to expect, but the experience was incredible. Erin was thorough, knowledgeable, and friendly. The Nashville location was beautiful and energetic. The entire appointment took fifteen minutes and I left very excited and eager to receive my "box." I have been contemplating Invisalign for four years, and then SmileDirectClub came along.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Mar 14, 2018
This is fantastic to hear Donna! Thank you so much for your kind words about our team, your support truly means the world.
Posted on Mar 13, 2018
The SmileDirectClub gave me the ability to correct my teeth on my own schedule. I travel a lot for business, so conventional aligners that require ortho visits would be difficult, so having my teeth straightened was not an option until the SmileDirectClub was available. The experience was just as they explained to me, the straitening schedule progressed as planned, and the results at the end are exactly what I expected. I did not have any issues with coffee or drinks like other folks had, and the aligners fit perfect without any modifications.
I have referred several of my colleagues, and they are going to take advantage of the flexibility of the process.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Mar 14, 2018
We appreciate your recommendation Ray. We love being able to provide a convenient option for our customers to get the smile of their dreams. We appreciate your support very much!
Posted on Mar 7, 2018
If I could give a zero I would. They lied to me to get me to purchase the treatment. "Scam" is just the right term for this company. The treatment failed, and they refused to refund. Please stay clear of them.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Mar 14, 2018
Hi there, Anucha. We're sorry to hear that you got this impression, as our team operates based on honesty and transparency. We would like to verify that results in any aligner treatment are never guaranteed. That said, we will continue to prescribe aligners until optimal results within our protocol are achieved. If a customer is still not happy with their results, they're able to apply for a refund through a review performed by our dental team. The team takes movement, compliance, etc into account to determine if a refund is warranted. If you'd like to follow up directly, please reach out to us at grinners@smiledirectclub.com.
Posted on Feb 27, 2018
I received four months of impressions. After my four months were up (beginning October 2017), I noticed my teeth were still very crooked. I contacted them and they said they will need photos of my teeth to see if I qualified for a readjustment, in which, they said I did, and it would be at no cost. The next step would be to purchase a retake kit. I submitted a total of five (FIVE) retake kits because each one they stated my impressions were not good enough. The last impressions they received back in the beginning of December 2017 they said it will be four weeks until I get my new aligners.
Here we are the end of February, no aligners. I contacted them at the end of January and I was told "you'll get it the week of February 12th." No aligners. I contacted them February 14th and said I haven't received any shipping from you guys and was told "oh don't worry, I'll make sure you get it by the end of the week. Nothing! I contacted them again on February 22nd and was told that they confirmed ("CONFIRMED" was the term used!) with THEIR SUPERVISOR that "you'll get your aligners tomorrow." February 23rd, NOTHING. I contacted them again, "Oh we don't have anything on tracking for your aligners and will give you a follow up in 48 hours."
So here we are February 26th and nothing still. I had been wearing the same aligners since October. They broke a few weeks ago, and my teeth have been shifting. Fortunately, I saved all my communications with them in case I have a case against them. They are the most unprofessional company, and they don't have their stuff together. If you are looking into them for work, check out ALL of their reviews.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Mar 7, 2018
Hi there, Tyra. We are experiencing a delay at the moment due to a couple instances of inclement weather. Our lab is working hard to get all shipments out ASAP, but they're currently taking about six weeks from the date they go into manufacturing. That being said, please reach out via grinners@smiledirectclub.com, and we'd be happy to speak more directly.
Posted on Feb 24, 2018
If I could rate it with zero stars, that's how I would rate them.
Initial treatment was four months. Then I did a refinement for another three months. Teeth are still not aligned even after refinement.
I reached out regarding another refinement, and they wanted me to pay extra for this second refinement.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Mar 7, 2018
Hi there Aby. We do offer reevaluation when it's necessary, in order to maintain optimal results. That being said, if a customer is requesting movement outside of the original projection or what our dental team deems optimal alignment results, we will request additional payment for that treatment. If you'd like to speak directly, please reach out to us at grinners@smiledirectclub.com.
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