The car itself is fine. The people I've dealt with were pleasant, and overall the experience [until now] has been convenient and pleasant. I was even going to recommend this service. However, according to a Carvana rep, Carvana is "required to complete the registration" because I used their financing.
My temporary tags are dated 6/9/18 (TOMORROW), and when I called to check on my tags, their "third party" hasn't submitted the paperwork yet, and it could be at least two more weeks after that before I get my tags. Their representative tried to blame me for getting them the property tax receipt late, but I send it to them 25 hours after the first time asked for it.
Now I have a car I can't drive legally! For me, the convenience and stress-free experience of buying online is completely overshadowed by this.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Carvana
We are discouraged to hear that you have been experiencing these issues with registration. In Arkansas, it is required to provide a paid property tax receipt in order to register a vehicle. You are absolutely correct that we could have reminded you earlier for the required document to proceed with your registration in a timely manner, and we failed to do this. We look forward to finding a swift resolution to getting you back behind the wheel in no time by expediting your registration. We are also thankful that we had our Customer Advocate team get you an extension for your temporary operating plate in the meantime so you may continue to drive your vehicle until your registration arrives! We do thank you for your patience with your registration as we get you the experience that you deserve with Carvana.