Zonna F.
GeorgiaMember since June 2018

Reviews (1)


    • Jun 30, 2018
    • Verified Reviewer

    Scentbird

    My experience thus far

    Overall Experience:

    I entered this journey with the hopes of learning more about perfumes so that I could get a better idea of what complements me. In the first month, I fell in love with the company; my package arrived on time, and I enjoyed the variety of what I received. As a matter of fact, the perfume that I fell in love with was Tom Ford's Black Orchid.

    In my most recent shipment, I have grown very disappointed. Just last week, I received a duplicate of the same perfume that I ultimately hated in the first place. The name of the perfume is Glossier (not sure that is spelled exactly right). I also found myself concerned about the attention to detail with my most recent order because I was sent three of the same product cards. I find these cards quite helpful because I have been recording my thoughts on the cards regarding how my body reacted to the different scents. I was very irritated to see that someone packed three of the same cards, AND I received a duplicate of a perfume that I ultimately hated in the first place.

    So, currently, I am not happy with my experience. The first month that I received my shipment, I was so happy. I got the scents, and I shared how happy I was with friends and family. This last month I was irritated. I haven’t shared this experience with anyone except for the person reading this message. I hope that my next experience with this company is better or I will end my membership.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jul 2, 2019

      Company Response from

      Hi Zonna,

      Thanks for writing us an honest review and thank you for letting us know about this. I am also so sorry for the mix-up with your shipment and the team would to apologize that this was not caught prior to our warehouse sending your shipment. This is absolutely not the experience we wanted you to have and we could've provided you a replacement right away if you had reached out to us.

      I’d really like the opportunity to discuss this with you more to see how we can make things right. If you would be open to it, please send me an email at socialsupport@scentbird.com with “Pat/HighYa” in the subject line so that it is routed directly to me, I’d love the opportunity to improve your experience with us.


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