Scentbird Reviews

Scentbird has one of the worst customer service I have ever experienced. I was really patient last month with my subscription last month because they are located in Georgia "and were effect by the hurricane." So I thought maybe I would a receive it a week later. Wrong. The first one "got lost in the mail" so they sent me a replacement, and I got that in October. I still haven't received my October one, and I still haven't been sent a tracking number. There is no phone number to call, which is really annoying.

Bottom Line: No, I would not recommend this to a friend

I’ve been a subscriber to Scentbird for about six months. I've had one month slipped completely. I just recently I moved, and at the beginning of the month before I was charged, I changed everything to my new address, and my other subscriptions came to my new house.

Then I got the notification from Scentbird that they sent it to my old address. I wrote them an email (after finally figuring out how to complain since they have no phone number to call) and was told pretty much to suck it up unless I wanted to pay more money to have them ship it to my new address. On top of it, I told them to cancel my subscription, and a couple of days later I saw I was charged anyways and was told I canceled too late. Knowing I had proof through email, she again told me "tough luck."

DO NOT subscribe to them!

Bottom Line: No, I would not recommend this to a friend

They are not legit. Do not sign up. They will take your money and run. Forget about cancellations and refunds, they don’t do either. I signed up and canceled within 24 hours and haven’t even received a shipment. Yet they will charge you even though you haven’t received a package.

Bottom Line: Yes, I would recommend this to a friend

Don't waste your time subscribing to this service. It's great in theory, however, their execution is terrible and their customer service is even worse. I subscribed in August because I was offered a free bonus scent. The first subscription scent arrived within about a week and the bonus scent shortly followed. I haven't received any scents since (mid to late August) they completely skipped the month of September.

In addition, I placed an order on September 17 and was billed. It's now October 4 and the order still has not shipped. I've now contacted Scentbird customer service 4 times via email to try to have this issue resolved with no luck. There doesn't appear to be an available customer service phone number.

The first two times I contacted them, they didn't even read my emails and sent a generic response asking me to confirm my mailing address, which I've confirmed 3 TIMES now, even though it hasn't changed.

I spoke with a friend who confirmed that she canceled her subscription due to a similar experience. She said her scents were always late or never arrived. Save yourself the time and headache.

Bottom Line: No, I would not recommend this to a friend

I ordered before I read the reviews. I was afraid I was just wasting my money since most of the reviews were terrible. NOT MINE. I received mine within a week of ordering the product and received the correct product. I will be telling my friends about it. Thanks Scentbird.

Bottom Line: Yes, I would recommend this to a friend

I wrote several (and a mean several) emails without a proper call back from them. I still don't have my product, and I can't even get a hold of them. Very bad experience. I did get an empty package without a product. I will cancel my account. Their customer service is the worst I ever received from any company.

And with my opinion, I will tell all of you guys not to subscribe because if you have an issue, they will never respond and you will be out of money and product. Oh and that I tell you they don't have a number to call them. Good luck with that.

Bottom Line: No, I would not recommend this to a friend

In the time that I signed up for this, I have only received about 2 of the 5 scents. I was told they shipped mine to two different addresses and later said they would resend them. I sent about 2 dozen emails, so many because they never return your email, and when they did return it, I now have to pay $5 per scent. Oh, and I already paid $14.95 per scent! Don't waste your time.

Bottom Line: No, I would not recommend this to a friend

I have only been subscribed since June 2017, yet I have had to email them monthly about multiple issues. For the month of August, I got charged at the beginning of the month, and as of September 1st, I still have not gotten August's scent. Every time I look at my list of perfumes I have picked out, something is always wrong with it. Either the wrong perfume shows up or a month says I skipped it or it says they shipped the wrong scent. You would think they would have someone skilled enough to work on their website two years in.

I'm just going to cancel my subscription. The monthly headaches are not worth it. Especially if you get back to back perfumes. I'd rather have my month to enjoy it like they advertise it.

Bottom Line: No, I would not recommend this to a friend

I was billed immediately and didn't receive my scent for over a month. Then the next month I received the exact same scent that I ordered the first month that I did not order. And then the next month I didn't receive anything. I even received the tracking number and delivery date, but I never got it. And then the next month I got the perfume, and it was rancid, and I went through a whole lot of trouble because they have no phone number to call anyone. I went through a whole lot of trouble to email them, and they emailed me back, and then they asked me to email them back again. It was just a big pain, and then they finally told me that I could one-time-only choose another scent and placement, but they would charge me $5 to replace the rancid perfume.

Then the next month it was actually almost two months before I got my scent, and then I looked at the website and discovered that the reason why it was two months before I got my scent was because they skipped the previous scent that I wanted. I never got it, but they said that I did get it because there was a tracking number, while it doesn't matter because I didn't get it. And no, I didn't lose it or look in the wrong place or anything, and I just think that it's very unprofessional to not have a person to call and talk to.

When you want to get in touch with these people, it is very tedious and involves several emails back and forth for one single problem. It is too much trouble, and if you look closely at the website, it is not the real scent that it says it is. It is a scent that is a copy of the real thing. It says that on the small print under each scent that you choose. It says it is made to smell like that scent, but it is not the real thing. That is totally not worth it.

Bottom Line: No, I would not recommend this to a friend

I did the ultimate no-no and signed up for Scentbird WITHOUT reading reviews first. After signing up and my checking account being immediately withdrawn the monthly fee, I decided to read the reviews. And they were for the most part AWFUL. I was so upset that I signed up. I decided to give Scentbird the benefit of the doubt and see how the first month would play out. I'm so GLAD I did.

I got an email with a tracking number; it gave me an expected delivery date. My perfume was delivered (to my place of employment) on the delivery date specified, it came exactly as described and perfume is one I LOVE. I'm so glad I decided to give Scentbird a chance despite the reviews, and because I had my order delivered to my work, my coworkers have also decided to sign up. Yay for free perfume! Thanks Scentbird!

Bottom Line: Yes, I would recommend this to a friend

I have had several issues with this company. My first "problem" was when I placed an order for an extra perfume outside of my monthly order.

They billed me for it but never sent it. I complained serval times and couldn't seem to get the customer service person to understand I got my monthly subscription but I didn't get the perfume I ordered in addition to.

I had to prove I was billed for this order and then they sent it. I canceled my subscription. Like a fool, I signed up again. Figured it was just a mistake. $14.95 a month is something I can handle and I like trying new scents. I started noticing my PayPal account getting charged $26.95 one month then the next month $29.95!

I emailed asking why the $26.95 when the subscription is supposed to be $14.95 and she asked me to show proof that I was billed this. I got busy with work and didn't send my proof for a couple days. Then they billed me again $29.95!

So I was livid. Sent both screen shots of my pay pal account showing both charges. I have yet to hear anything back. I totally feel scammed and over charged!

Who in their right mind would pay 30 bucks a month for a tiny sample perfume? Not me. I am very upset and feel like no one is trying to resolve this for me. I don't even know my order number to list as I never got one! I just saw that my PayPal account was billed.

Bottom Line: No, I would not recommend this to a friend

So disappointing. I really had high hopes for this service but not after this.

I started looking at this service in October and played with the page for a bit not thinking it was going to save at all because I never paid any money for it. I decided to get the service close to two months ago asking for different scents this time around. I paid and waited. Well, they sent me what I picked in October because according to them the selections are locked, and now I'm supposed to get another fragrance that I don't want before I can get the one I actually wanted! What the heck?! This is what they said:

Hi Diana,

Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

After reviewing your account under .......I can see that you created you profile with Scentbird on October 3rd, 2016.

On the same day you added two scents to your queue.

Please see here:

Later, on June 17th you successfully subscribed.

As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

Hi Diana,

Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

After reviewing your account under [email protected] I can see that you created you profile with Scentbird on October 3rd, 2016.

On the same day you added two scents to your queue.

Please see here:

Later, on June 17th you successfully subscribed.

As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

Please note that we have a cut-off date on the 5th of each month to make any changes affecting your shipment for the current month (as noted in our FAQ). We forward all shipment information to our warehouse for processing on the 5th, and we are unable to intercept once your order has reached the point of processing.

As I have already said You may be interested in joining this Facebook group created by our awesome customers, like yourself, who offer trades amongst each other for fragrances they didn't love. We think it's a great idea! You can find out more about it here: http://blog.scentbird.com/scentbirdies-facebook-group/.

Alternatively, I would also be happy to offer a replacement for the discounted cost of $9.00 to include any fragrance of your choice as a one-time courtesy. If you are interested in this option, please let me know, and I'll take care of the rest.

Why would I want to pay more? Plus, I feel like they should start counting your selections once the membership actually starts. Anyway, a total disappointment.

Bottom Line: No, I would not recommend this to a friend

I am just going to list the reasons why I want to leave it as soon as I can log in. The site is down 90% of the time for me. It random ships stuff, I have received four shipments in two months. My shipping and order history shows nothing. It is just a waste of time and money.

I am going to try Scentbox for half the price; it can't be any worse really. I'd be glad to give an order number if I could log in or see an order history.

Bottom Line: No, I would not recommend this to a friend

I was browsing around on Instagram, and I came across a discount code to use on Scentbird. I figured why not go on and see what they have to offer? Immediately they ask for a credit card number. I just wanted to see what type of selection they had, and I order to do that you have to supply a credit card.

After my account was created I tried canceling myself on the website, after spending an hour on their site looking it over and over I realized you cannot cancel the subscription yourself, you need to request a cancellation by email. I sent my email the same day I created my account. I heard back from them within a few days. I was told my subscription was canceled and my card would be refunded.

Today I received my package from Scentbird. I logged on to their site, and it does say my subscription was canceled. I emailed them again asking why I received a package when my order was canceled and was being told my card would be refunded. I hate their website; it is NOT user-friendly at all, and I'm very computer literate. I think they should make some changes as far as needing to provide a credit card immediately, and also not being able to cancel your own membership on their site. It just screams bad company!

Bottom Line: No, I would not recommend this to a friend

I love Scentbird. Just check your queues every month. I got one out of three that I didn't like. I hope this helps. I let all my friends about this. I think it's great. So if you want good cologne at a great price, here it is.

Bottom Line: Yes, I would recommend this to a friend

I have been a member for well over a year now, it's kind of a "set it and forget it" kind of thing for me, and every month I get surprised with a new cologne in the mail. The reason is I set up a queue of colognes I want to try. I added over 16 colognes at the very beginning. This gave me over a year of monthly samples without having to do anything else.

Other than that, the only time I have logged in is when I get an email that a cologne I wanted was out of stock and I needed to choose an alternative. Which brings me to the reason I withheld a star. It happens too often.

Bottom Line: Yes, I would recommend this to a friend

I ordered perfume on the 17th of May, with 5-10 day standard shipping. It's now June 1st, and they're telling me I have to wait 5-10 more days. And they said they will refund me not $10, not $5, but $3. I was looking forward to my perfume before my trip, but they can't expedite it and can't give me an extra perfume or anything. Customer service sucks.

Bottom Line: No, I would not recommend this to a friend

Where do I begin? I received it as a gift from my wife and never received an initial email to begin my subscription. After some research, I found that they DO NOT have a phone number to call, and customer service (I use that term loosely) takes days to respond. They only responded once I posted to their Facebook page asking what was going on.

Finally, I received my first shipment, which was great. They send you the atomizer in a metal twist canister on your first order. Then my second month's scent arrived crushed because they send it in a small cardboard tube. I've currently been emailing them, messaging on Facebook and anything else I can find and have yet to receive an email back. I must say, prior to this I thought that Comcast was horrible in terms of customer service. I promise I will never disparage Comcast's customer service again after this experience. Do yourself a favor and find another company offering this service!

Bottom Line: No, I would not recommend this to a friend

I started subscribing in October of 2016. I took the quiz and picked one scent I really wanted to try, then went crazy adding new scents to my profile. At first, I thought the shipping was slow. Like OMG, this is taking forever. I was excited, and I check the tracking. Boom! It was delivered after almost 12 days. I've never not received a scent and some scents I wouldn't have picked out myself but had lots of compliments, which make a girl feel amazing! If I can spare the $14.95 it's worth the wait.

Bottom Line: Yes, I would recommend this to a friend

My wife signed up for the Scentbird reoccurring delivery. My wife has since passed away, and I have been trying to cancel this delivery for five months. There is no way to contact them by phone. I was able to get a corporate phone number, and it is answered by an answering machine. The only way to contact this company is by email, so I sent them emails several times over the past five months with no response. I disputed and blocked the transactions on my credit card. Because I blocked the charges on my credit card, Scentbird changed the name they use to charge in order to successfully charge my credit card.

WARNING. There is only one reason Scentbird doesn't have a phone number (scam), and there is only one reason Scentbird changed their name for the credit card charges (scam).

Bottom Line: No, I would not recommend this to a friend

I enrolled in the subscription service when I received a buy one month, get another month free. The website is incredibly confusing. You complete a profile quiz, and they make suggestions, but you have to select each month.

The first order arrived, and there was no internal documentation to show the name of the fragrance. I emailed them, and they gave the name of the perfume. I don't think this is real perfume; it is eau de toilette. The scent only lasts about three hours.

The one positive is that the dispenser is fantastic. If I loved the scent (which I don't), it would be very easy to carry in my purse.

To my surprise, I just got billed for the second month; it was supposed to be free. There is no customer service number, so you have to call.

I can't wait to cancel.

Bottom Line: No, I would not recommend this to a friend

I had a discount code and thought about signing up for some samples. I though I changed my mind and never ended up submitting my order. I found that they saved my credit card information and charged me twice. First under the name of their sister company, Deck of Scarlet, who took nearly three weeks to respond to my inquiries despite several phone calls and emails.

After someone from Deck of Scarlet indicated that the charge was from Scentbird, I contacted them directly. While waiting for them to clear up the charge, they charged me again under their own name. Unbelievable.

Bottom Line: No, I would not recommend this to a friend

Before entering into any agreement with this company, please be aware of their terms and conditions, which they arbitrarily change with no notice to subscribers.

An employee of Scentbird charged $162.00 to my charge card without my consent. I never gave permission for this, and my bank is currently investigating the charge.

Scentbirds service is very slow, and their accessible terms and conditions are "iffy" at best. I have no idea how they got my new email address as I have NOT accessed their website since I changed my email address.

Bottom Line: No, I would not recommend this to a friend

I tried this out at the recommendation of a friend and was very apprehensive. I was pleasantly surprised. They have put an enormous amount of effort into making this work for women, and in the process, made a pretty impressive setup for men.

If you're still wearing the last cologne that an ex-girlfriend approved for you (and there are LOT of guys nodding as I write this), you can now try it before you buy it.

At $15, it is definitely worth the try.

Bottom Line: Yes, I would recommend this to a friend

I ordered this and they charged my card but took three months to give me my first cologne, which was the wrong one by the way. Then, when I canceled the service, they still charged me for the next month, then proceed to charge me twice the month after that. Stay away, they're crooks.

Bottom Line: No, I would not recommend this to a friend