It took forever to get the first Scentbird package I did not get updates on my order or tracking numbers. Randomly, after a few WEEKS worth of delays, my no longer wanted item shows at the door. They said they were moving and having issues with deliveries. How is this the consumers' problem? You have to fulfill your obligations as a company even when you are moving. If you cannot, then DON'T take new customers! Poor management, logistics, and customer service. I canceled. Do you yourself a favor and don't add an extra hassle to your already busy life. Go elsewhere! Horrible experience.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from
Hi Angel,
Thank you for your review and I am truly sorry to hear about your unpleasant experience with us. It is our goal to ensure that each and every customer feels valued and appreciated, and we regret that we dropped the ball. We do our best to fulfill our obligations as a company and our warehouse transition taught us a lot of lessons. We assure you that we streamlined our shipping process, management, logistics and most especially - customer support service.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!