When I first signed up for Scentbird about a year ago, I LOVED IT! How exciting it was to get a new perfume every month. Affordable when full-size, high-end perfumes are completely out of my mom-of-three budget. Not to mention the compliments of constantly changing fragrances.
At the beginning of July my husband wanted to try it out as well. So I upgraded to the two scent per month subscription. An extra $10 a month but worth every penny to us. That being said, I started a brand new "queue" of all men’s fragrances. August comes, one fragrance and it was men’s. I contact Scentbird about paying for the additional fragrance but only receiving one and they say it’s because of when I upped my subscription, so the two fragrances wouldn’t come until September (which made no sense considering I received a men’s fragrance, which was the brand new queue, shouldn’t I have received a fragrance from my original queue?).
Either way, I blew it off and figured it would all be right by September...Well, surprise surprise, still only one fragrance and it is a man's fragrance. So now for two months I’ve been charged extra for an upped subscription I can’t even enjoy. And to top it off, I’ve contacted Scentbird eight times now to only be replied twice with the same BS excuse of "it’s when you upgraded, therefore, you only get one this month." And now I’m being completely ignored!
Horrible customer service and literally stealing money for a subscription that they don’t uphold. Great idea, bad execution. I wish they could get it right.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from
Hi Amber,
I am so sorry to hear about your unpleasant experience with us but I would like to say thank you for bringing this to our attention. This is absolutely not the experience we wanted you to have, Amber.
I know that this response is already a year late but we as we grow as a company- we want to make things right for all of our customers who had been with us that wrote a review, even if its good or bad. I see that our support agent Julia V. arranged for a replacement for your September 2018 and October 2018 fragrances. I also saw that you changed your address and our support agent also arranged a replacement for you in your current shipping address. I want to assure you that we have been in the process of improving our shipping process and most importantly, our communication with our customers. Customer Happiness is our top priority and it is our goal to ensure that each and every subscriber feels valued and appreciated
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!