Elena B.
Salt Lake City, UTMember since November 2018

Reviews (1)


    • Nov 9, 2018
    • Verified Reviewer

    Fabletics

    Only focus is to make money and the customer needs do not matter

    Overall Experience:

    My daughter wanted some items, and I ordered them, as they said that they had good deals if you become a VIP member. I ordered my first order on my cell and nowhere said that I will pay $49.95 a month, if I become a VIP member. I had the surprise to see that one month later my Amex was charged with $49.95.

    They make the cancelation very painful as you have to call and a robot is answering, so make sure that you do not fall into this trap.

    The instructions the customer service followed and how she was trained were pushing instead of listening when I asked for my VIP membership to be canceled.

    When I ordered the first items on my cell, nowhere was saying that I am going to pay $49.95 per month. Still, she said that it is there.

    The only thing that the script is focused on is to keep the customer, and she pushed for it while I repeatedly said that I want them to cancel it, while what the customer needs it doesn't matter.

    I am not going to buy from this site anymore as the clothes are expensive, they trick you, and I can find better clothes and cheaper somewhere else.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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