Soomi L.
FloridaMember since December 2018

Reviews (1)


    • Dec 5, 2018
    • Verified Reviewer

    Scentbird

    Highly disappointed, wish I would have read the reviews.

    Overall Experience:

    I purchased the 3-scent subscription for $35 monthly and the Hollywood Diva gift set at $59.99 for a friend. The gift set was never delivered. I wrote customer service on numerous occasions, as they don't have a phone number listed to call, and eventually received an email with an apology, and that they are looking into my claim. Nothing came of it, so I called my bank, sent them the emails and disputed the charges. My bank did get my money back. However, I was going through my bank charges and see that they are still withdrawing the monthly subscription of $35 from my bank and still no products. I will be disputing this through my bank and asking for an investigation into Scentbird as this seems to be the norm for this company. I will also be reporting them to the BBB and posting all email correspondence along with my experience on all social media sites. They shouldn't be allowed to keep operating like this.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Jun 18, 2019

      Company Response from

      Hi Soomi,

      Thank you for writing a review and thank you also for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team.

      This is absolutely not the norm in our company, Soomi. I see that your Gift purchase was successfully refunded by our team and again, I sincerely apologize for the extreme delay of your order last year.

      In the last few months, our team continued to improve our shipping processes & communication to our customers and still thrive to achieve excellent service despite difficulties. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)


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