Vroom Review: How It Works, Pros and Cons

I purchased a van through Vroom (lots of inventory to choose from). The only slight issue was it took a little longer to get to me than originally estimated, about 6 days longer, but everything else was great. I got financing at a 3.2% rate from Capital One, through Vroom, and I didn't have to go to a dealership where I have ALWAYS gotten screwed in the past.

The van was super clean inside, and we love it. It showed up pretty dusty, so I had to run it through a car wash, but no biggie, it was a long trip! These people that get all bent out of shape over little stuff that goes wrong really annoy me. Vroom is a great service and I'll be using it again in a few months to replace my other car.

Bottom Line: Yes, I would recommend this to a friend

As a first time online car buyer I was very hesitant in purchasing. I came across too many negatives and very few positives. After several months and various car searches on Vroom, I decided to follow my gut and try the process. I could not be HAPPIER with my decision! The entire process went very smooth. The company tries their best to make the delivery process seamless. Each department kept me informed every step of the way. As a first time REAL customer, I can say I'm truly satisfied with this company and my vehicle.

Bottom Line: Yes, I would recommend this to a friend

Car buying online can NOT be this easy anywhere else. I submitted a credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom received them on Thursday, 6/14/18, paid my deposit as well, Vroom rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment.

On Monday, 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point, I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom rep calls and tells me the delivery guy won't make the delivery time so it'll be 6/21/18 when he delivers.

I received my car on 6/21/18 at 6:00 p.m. at a Walmart supercenter parking lot. I signed the bill of lading and received my keys. Oh, and there must have been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check.

Other than that everything went extremely smooth. I did not run into any problems other than the day delayed delivery. I am completely satisfied. I received my paperwork and my car all in ONE week! ONE week! It does not get any better or easier than that. The car is freaking awesome, l LOVE it! It's just like brand new on the inside and almost on the outside, with just minor scratches and paint chips. Minor normal wear and tear. I love my car!

I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!

Bottom Line: Yes, I would recommend this to a friend

I purchased my 2008 Shelby GT500 sight unseen and had the car shipped to my home. The car was as described and arrived in only a few days. Vroom also gave me a very fair price on my trade in vehicle in which I accepted. The overall experience was excellent and I can’t wait to do business again!

Bottom Line: Yes, I would recommend this to a friend

Good - quick and easy.

Bad - sales could not tell me why the same model with more miles was $2500 when other with less mileage was less money than the other. The only difference was the color of the interior? The second issue was delivery. I was told it would be 8/2/18, then when not delivered, called and told me it would be delivered on 8/3/18 at 11:00 pm. I told them no, make it 8/4. I called on 8/4 when the time told was passed, then was told it is on its way. I have a large office parking lot and requested it be delivered there, but instead, the driver passed the office and went down the street to Walmart's parking lot. I called delivery and said what going on? Then the driver drove the car into my office lot, checked out, gave me the keys for my trade-in, and was gone.

What I found interesting is all the people I spoke with were women, even the delivery person, the only male was the driver.

I believe for the price and my trade-in, I am very happy, smooth and easy.

Bottom Line: Yes, I would recommend this to a friend

I was utterly concerned after reading all these posts. I had recently signed and send the funds to purchase a car through Vroom, and didn’t hear from them in days. So I started checking reviews online and got me so concerned! Although it would have been the responsible and smart thing, thank goodness I didn’t do so prior to doing business with them since it would have probably been enough for me to not get my car.

It’s true that the delivery did take almost two weeks, but it was delivered in their scheduled timeframe of 14 days. After the inspection was finalized and they arranged for transportation, I was notified every day via email and phone of the progress. The driver called me an hour before approaching to the pickup location, which was at a mall parking, conveniently located near me since he did bring the car on a large flatbed and needed the extra space. The car was delivered in the mentioned condition, although understandably dirty due to it being hauled from Houston to Chicago. The car was missing the rear wheel caps, possibly forgotten when changing the brand new tires it came with. An email with pictures to the support team was all it took to apologize for that, and they immediately ordered them and will send asap.

My reimbursement for the lost title which I had to pay for was also processed once they received it after getting it from the DMV. Up to this point, I have nothing negative to say about Vroom; it's an easy process, amicable customer service, sale, support, and delivery. I am happy with my car and will definitely spread the word about my good experience. Thank you Vroom!

Bottom Line: Yes, I would recommend this to a friend

So I had placed my deposit prior to reading all of these reviews. But I'm glad I did. The sales team was very good, although it's almost impossible to get your original rep on the phone. They're always conveniently on the phone when you call. I requested a call back 4 times, never got a single one.

Regardless, because I'm impulsive, I sent in my contract and down payment for a 2015 Subaru STI because the numbers checked out and the contract didn't have any sketchy wordplay. I sent out the contract on Friday, October 20th.

They emailed me that they received the contract that following Monday. I got another email later on that day saying my purchase was complete and the car is now under my ownership. They will arrange transportation after the inspection of the car, and email me a future delivery date in about 7-10 days from the day of the email.

Fast forward 7 days, exactly on the next Monday, I get an email with a target delivery date.

The delivery date was scheduled to be 11/3/2018 and they updated me every date via email and phone that it was still on track. Now it is Friday and I got a call at work asking if they could deliver the car a day early on that Friday instead, between 5 and 9 PM. I said yes, and the delivery showed up at 8:55 pm on a 2-car flatbed trailer behind a truck.

The car was/is immaculate inside and out. As described. From the time I sent in the contract to the day I got the car was a complete total of 13 days. Right in their quoted timeframe.

Basically, this review is to say that Vroom needs tweaking with communication more than anything. But they are by no means a scam. I couldn't be happier with the car and the impulsive decision I made to still buy from here despite the bad reviews. I'll wait a bit before I buy another car from here, but this particular experience was fantastic.

Bottom Line: Yes, I would recommend this to a friend

I took a chance with Vroom after reading all the reviews online. It wasn’t an easy decision, but simple and quick once I decided to go for it. I was skeptical, and bought a truck that could have been a complete mess. The process was quick, easy, and very convenient. I am in the DFW area, the truck showed up four days after receiving the inspection email. The truck was immaculate on the inside and out, very clean with a full tank of gas. I traded in my Honda Civic, which they gave me a higher price on than anyone else would offer.

So far the truck has been great, and the service was great as well. Anthony helped me complete the deal, and Audrey the hub manager called multiple times to verify everything was going well with my purchase. I’m not sure if it will work out the same for you, but give them a chance. I’m glad I did, and some of the older reviews seem like it could have been from older management.

Bottom Line: Yes, I would recommend this to a friend

Vroom was fantastic. They knew I was going on vacation, so they delivered my vehicle quickly before I left (even a day early). When I let them know about a small issue with the vehicle, they stepped up and took care of it at their cost. I would definitely buy through Vroom again.

Bottom Line: Yes, I would recommend this to a friend

WOW! Definitely excited to say Vroom has exceeded my expectations in the car buying experience. Thanks to the sales guy Heber and Joe in the Texas Direct Service Shop! I went there with expectation and they conquered it. Although the shipping fee was a little high, I still felt received a good deal. I LOVE MY CAR!

Bottom Line: Yes, I would recommend this to a friend

We had a great experience with Tyrone. The people in post-sales/delivery were very nice and helpful. Car was delivered without any issues. All good. Would recommend Vroom to future buyers.

Thank you.

Bottom Line: Yes, I would recommend this to a friend