Vroom Review: How It Works, Pros and Cons

Vroom was wonderful throughout the whole car-buying process! They answered all of my questions and communicated with me frequently to give me updates. When my car arrived, it was nearly flawless. Everything was clean and was in excellent shape. I did, however, have a nail in one tire upon arrival. The Vroom support team was wonderful to work with and paid for the repairs. I was very wary to order from Vroom because of some reviews I've read, but I cannot say enough good things about Vroom and my car buying experience!

Bottom Line: Yes, I would recommend this to a friend

Great company! They made buying my car so easy! I would highly recommend using them! I read an article about how Vroom is the way car buying should be. I completely agree. The people who work at Vroom took care of all my paperwork and then called me every day that my car was being shipped to update me on how it was going. They even took care of my registration. My car came so fast too. It only two weeks for the whole process!

Bottom Line: Yes, I would recommend this to a friend

Great experience and a wonderful buying place. I’ve had a great experience with them and will buy from them again. Had car in the time they said and the payments are as expected. They really do a great job. Jeremy was the person that helped me and he was excellent at his job. Thank you all so much.

Bottom Line: Yes, I would recommend this to a friend

I've had an amazing experience with Vroom and I especially appreciated the customer service Lamarah Thibedeaux provided throughout the process. So first, as a young female professional, I wanted to purchase a new car but I didn't want to go through the hassle of being pressured into a sale by a dealership. With the digit market growing nowadays, we have access to information online that we've never had before. I like to do my research and it paid off this time. Initially, I read the negative reviews of Vroom and I was skeptical but when I came across my dream car, I decided to call Vroom to gather further information and it was all seamless from there. The initial sales representative provided me with the total rundown of the company, how they operate, and what my sale would look like. As a New Yorker, I recognized I would be open to a larger market by purchasing my car online and was receiving a cheaper price than my local dealer. I especially appreciated the convenience of having my new vehicle shipped to my house. When I decided to move forward with the sale, paperwork was overnighted to me. I spent one day reviewing and then sent back. Once the wire cleared for the remaining deposit, Vroom moved forward with having my vehicle shipped. Expected delivery is between 10-14 days and I received mine in 10! After I received my delivery I had a few questions and concerns. That's when Lamarah stepped in as my CS Representative. She was able to efficiently resolve my concerns and provided superior CS. I'm so happy and thankful I decided to purchase my new car through Vroom. Their service is impeccable throughout the whole process. The company's business model is effective in today's digital world and has great potential for further growth! Job well done!

Bottom Line: Yes, I would recommend this to a friend

Vroom was excellent to deal with! Better and fairer than local dealers everywhere. Would definitely work with them. Great customer service, even during the COVID-19 crisis! Amazing.

Bottom Line: Yes, I would recommend this to a friend

Best car purchase I’ve ever had. Researched the vehicle, read the Carfax, viewed the original window sticker and made my purchase. Best car buying experience I’ve ever had. Definitely recommend.

Bottom Line: Yes, I would recommend this to a friend

Competitive-priced purchase, some challenges with accurate feature/condition info prior to purchase, but great after-purchase experience and Vroom resolved all my issues satisfactorily.

Bottom Line: Yes, I would recommend this to a friend

I bought a 2016 Corvette recently with Vroom. I was a little wary of using an online vendor, but I am completely satisfied with Vroom.

a) Fast, I reserved the car late on a Monday, signed the paperwork on Sat, and the vehicle was delivered from Texas to Alabama on Wednesday.

b) I enjoyed the pricing structure. I've always felt I got screwed in a dealership.

c) The process allowed me to properly quote the financing options instead of getting hotboxed in a dealership, along with deciding on an extended warranty.

d) Communication - they called me at least once a day as we moved through the process for deciding to contract to delivery.

Bottom Line: Yes, I would recommend this to a friend

Vroom has a wide selection of high-quality cars with low mileage. I found my dream car and applied. I had a trade-in, so, while applying, I answered a few questions on my trade-in and was immediately given an offer. I received a call not long after and the process started. I put down a deposit on my car and Vroom started the process. I was overnighted the documents to sign and sent them back. Within 2 weeks my car was delivered and it was exactly as advertised. Throughout the entire process, Vroom was constantly updating me and checking in. I couldn’t be happier and would buy from Vroom again.

Bottom Line: Yes, I would recommend this to a friend

My experience was awesome! Trace in sales was so friendly and helpful! I was a little nervous paying for something I didn’t have but it only took a total of 7 days for the whole process! The delivery driver contacted me to set up time and to see if he could deliver the car at my house or if we needed to arrange another location for drop off. Definitely would buy from Vroom again!

Bottom Line: Yes, I would recommend this to a friend

I'll be honest, I was very skeptical after reading a slew of bad reviews. I was nervous but loved the vehicle I found and decided to move forward with it. From the beginning, the process was great! I was in constant contact with Tyler Piper who was very helpful/informative of the process. After a few days, I put a deposit on the vehicle and secured financing from my local bank. Two days after that, the vehicle was on the way and arrived a day earlier than expected! There was a bit of miscommunication with the delivery, but that was due to the third party carrier and their scheduling. I thought it was going to be too good to be true, so immediately took it to my mechanic to get looked at and he said it looks great! He did notice that the rear shocks were leaking hydraulic fluid so I reached back out to Vroom and they even agreed to pay for new ones since that wasn't included in the description of the vehicle on their site. Overall, I was very impressed with the whole process and would highly recommend to anyone.

Bottom Line: Yes, I would recommend this to a friend