Zulily

Zulily charged me twice for an item I had canceled. When I contacted customer support, they said this wasn’t possible but to send them a screenshot of the transactions. I did. They stated these would just fall off my account, but my bank assured me they had been deducted. Zulily won’t issue refunds but continues to send emails as to how they are working on it. I have had to complete a police report stating fraud on the part of Zulily and give it to my bank. My debit card has been shut down, and the bank has reimbursed me. Now I am waiting on a new debit card. I also filed a complaint with the Better Business Bureau. Buyer beware!

Bottom Line: No, I would not recommend this to a friend

I ordered a dress online and they took my credit card (thank god it was Amex). I called to see when it was coming and there was nothing in my account, the agent said it could be in another account, so I say never, never order from Zulily!

Bottom Line: Yes, I would recommend this to a friend

I ordered what looked like cute blouses and they came and the Mediums were the sizes of XL! They also hung so low that my entire chest would be exposed. Both shirts were super poor quality and not fit to wear. I went to return them and they are keeping a "restocking fee." They were both $14.99 and they are keeping nearly $10. What a racket. Save your money and DON'T SHOP HERE.

Bottom Line: No, I would not recommend this to a friend

If you want to throw your money away, then buy from Zulily! The quality is substandard and their customer service is a joke. The clothing is practically see-through, and sizing is stupid. I am so disappointed in a quilt set I bought as I washed it and it fell apart! There was thread and filling in my washing machine, so it is now in the garbage and my money down the drain. I am not too sure what kind of company this is, it looks like they sell rejects from other foreign mass producers. Save your money or buy a lotto ticket instead, you will have the same chances of getting anything good in return!

Bottom Line: No, I would not recommend this to a friend

When I went to their site to place an order, there was a banner that advertised free shipping. I thought this was great because I hate paying for shipping costs. I was spending well over $200, and most sites will give you free shipping if you spent a minimum amount of money; typically more than $50. I will admit that there was a pesky little asterisk, so I proceeded to read the fine print. It said it was free shipping until 11:59 that evening. "No problem," I thought. So, I placed my order and there was still a $7.99 shipping charge. Try as I may, I could not remove the charge. In frustration, I placed the order. I had spent a considerable amount of time on this transaction by now. I got a confirmation that my order had been placed and that I now would get free shipping on the NEXT order that I placed by 11:59 that evening! How is this considered FREE SHIPPING?

Bottom Line: No, I would not recommend this to a friend

Products are not as described and of low quality, and nothing ever ships or is received on time. Customer service is a joke and will refuse to address any concerns, instead give generic, canned responses and excuses for their terrible practices. THE definition of a shady company. Stay far away, there are hundreds of other merchants with better products and shipping, and WAY better customer service.

Bottom Line: No, I would not recommend this to a friend

I have purchased twice from Zulily and received terrible quality clothing. First of all, it took a month and a half to get my order (!) so be prepared to WAIT if you dare to make a purchase. Refunds are only applied to store credit, and you have to pay $8.95 shipping to send anything back. So I tried to spend the store credit and received clothing of terrible quality again, again a month and a half later, only to send it back and be docked another $8.95 for shipping. After three phone calls to Zulily, two folks told me I could get my money back on my credit card and the last one said they all were wrong and I could only get store credit...again. At this point, all of my original money will be spent on shipping inferior products back to Zulily. I will never again shop at Zulily and neither will anyone I know.

Bottom Line: No, I would not recommend this to a friend

I was charged a non-refundable shipping fee on my $100+ order when Zulily had a free shipping with $80+ order promotion on.

The several times Zulily canceled my orders because they were unable to fulfill, my credit card was never refunded for the total purchase price charged.

I have unsubscribed to Zulily and advised them I will be doing my online shopping elsewhere.

Bottom Line: No, I would not recommend this to a friend

I looked at this site many times and thought I would give them a try. Big mistake! Their sizes are made for menopausal elephants and the material is garbage, homeless people would run screaming! And here is the best part, you never get your money back. Only the dubious honor of receiving more crap! Just flush your money down the toilet, you'll feel better about yourself!

Bottom Line: No, I would not recommend this to a friend

I placed an order a month ago. A month later I get an email that an item was canceled because it wouldn’t be shipped at the specified time. I emailed back and said that’s fine, don’t cancel, I still want it. Received a reply - oh, the item is not available. So they lied initially, which is one strike, then they let me sit a month expecting the item only to find out they have no idea when you order if they even have it. What a SCAM! I purchased things before and let things slide, but it’s got to a point where it’s not worth the aggregation. If it seems like a deal, it’s not, especially after all they put you through. So long Zulily.

Bottom Line: No, I would not recommend this to a friend

I finally downloaded the Zulily app and decided to try this website out. I had heard mixed reviews so I figured...why not. I ordered a maternity dress (for a wedding) that was listed as a sale item and two pairs of swim trunks/shirts for my son that was a flash sale. Sales are important for the buyer because it usually means they have the items at their warehouse/in stock. (I read several reviews that said the shipping was bad unless they have the items in stock/at their warehouse.)

My credit card was billed that day, February 19th, I paid my own shipping costs and chose standard shipping. I was then told my items would not even ship from the warehouse until February 28th. Then I would have to wait another week to get the items in the mail. After realizing my mistake (I will not get the dress in time for the wedding), I looked up the refund policy. I was within the time they could cancel the order because it had not been shipped. I contacted the company a week after the purchase to let them know that I wanted to just cancel the order. 19 emails later the company has taken my money, refuse to cancel the order or refund my money. Not to mention we move in two weeks and they also refused to change the shipping address. They were of no help, in order for them to get around their policy they pushed the order out two days early and said: "oh it looks like your order has shipped." Mind you, it was Sunday night at 8 pm.

I am so dissatisfied with this experience and this company. Never again. Buyers beware, you will have to wait at least a month to get your items! If there is a problem you will receive no help or resolve. The reason I'm leaving a review here is because this company does not allow you to leave review on their website.

Bottom Line: No, I would not recommend this to a friend