Read 152 Zulily Customer Reviews and Complaints (Page 2)

Write a Review
Average Customer Rating: 2.1
Rating Snapshot:
5 star: 27 4 star: 9 3 star: 5 2 star: 16 1 star:  95
Bottom Line: 26% would recommend it to a friend
Showing 12-22 of 152
Sort reviews by:

  • 2 out 5 people found this review helpful

    Good product

    • Menomonie, WI,
    • Jan 27, 2017
    • Verified Reviewer

    I have been a customer of Zulily for a long time. I have bought quite a few outfits for my grandchildren. They are good quality and very unique. The only problem is that the shipping may take longer than other websites. I just order earlier.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 6 people found this review helpful

    Great product

    I was very surprised at these reviews. I have shopped with this company for some time and have never received a bad product, and the payment methods can be helpful. I duplicated an order by mistake, and their customer service refunded the second order promptly and provided me with a shipping label to return.

    I do pay close attention to ship dates (perhaps I'm wrong, but the date does not reflect when you will receive the product but when the product will be shipped). Also, I add more time for "snail mail" because there is a significant amount of time between when you placed an order, and when you received it, so I tend to stay away from those.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 7 out 11 people found this review helpful

    Great experience with Zulily!

    • Edmonton, Alberta, Canada,
    • Feb 24, 2017
    • Verified Reviewer

    I ordered a few items off of the Zulily website, and it was afterward that I decided to read reviews about them and was surprised with the negative comments, and was upset that I had even placed an order with this company. I usually read reviews first, but for some reason, I wasn't on my game. So, I wrote them an email asking if I could cancel my order and they said yes not a problem.

    After their nice response, I decided to keep my order and take a chance. Only a couple of weeks later I received all my items, and I was completely surprised at the quality, and that the sizing was correct and items arrived so quickly. I love the boots I ordered!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 2 out 6 people found this review helpful

    My number one choice for online shopping

    I absolutely love the customer service provided by this company. When you order online, you risk sizing, but that is not the company's fault. They try to be very descriptive in their sizing chart. Whenever I have had any issue with any purchases, I simply call them, and they issue a credit to my account. They have never questioned me and have let me keep the original item.

    I will always shop with these guys, and I cannot believe the crappy reviews because they are simply not true. These are people who don't read the site rules. I have never missed a shipment, or nothing has ever got lost in the mail. Not one bad experience and I have been shopping since 2014.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 7 out 9 people found this review helpful

    Great shopping at great prices

    Zulily is one of three stores that I utilize when shopping for anything. I pay close attention to the material that the product is made of, the size, the cost, shipping and approximately how long it will take to receive the item. You have to do your due diligence when shopping on any site. I have not been disappointed yet, and I have ordered many items from Zulily. I have not had to return anything in the three years that I have been ordering from them. I have received name brand shoes at great discounts, and outfits as well. I have ordered blankets, sheet sets, comforters, kitchen ware, window treatments, etc., all with great results.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 6 people found this review helpful

    I am very happy with this store

    Hello!

    I have bought at Zulily for many years. I started when my grandkids were babies and now they are two teens. I have been with the service since 2011. The only thing I will say to the store Zulily is thanks so much for the greatest service.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 9 out 10 people found this review helpful

    Stick to Brands You Know

    • North Carolina,
    • Oct 5, 2017
    • Verified Reviewer

    So far I've received 2 orders from Zulilly and have been 100% satisfied with both of them. Reason? I bought brands I've used before, and NEVER buy shoes or jeans/slacks as they are non-returnable. Why take a chance with fit? Some of the items seen on Zulilly have also been available at Burke's Outlet and they are excellent quality. Delivery was as promised and merchandise received well-packaged and in mint condition. When you see an item on Zulilly, research the brand before you order. Then comparison shop to see if it's really a bargain.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 3 out 3 people found this review helpful

    Awesome!

    • Alberta, Canada,
    • Dec 4, 2017
    • Verified Reviewer

    I only tried to change my order and thought they canceled the whole thing. They didn't; I just received the piece that I wanted. They never fail to amaze! I will continue using Zulily in the future for my future shopping needs oh, they always have the best tunics. I love shopping on their website.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 8 out 9 people found this review helpful

    Never had a problem

    I just was researching reviews for a new site that I came across before I decided if I would purchase something, and I came across Zulily reviews. Well, all I can say is I was appalled by what I was reading. All the negative reviews.

    I have been doing business with Zulily for almost 9 years now and have never had a problem, not one. I have purchased everything from clothes to furniture. Every year my daughter, who is 27, buys her flats and boots from here at a steal. She purchases anywhere from 6-8 different pair at a time because as I said, they are a steal. Never, never a problem, and oh so cute.

    I have purchased my granddaughters clothes from here for 8.5 years and her first little girl bedroom set with no problems. The nutcrackers I have purchased are incredible, and I buy 1 or 2 every Christmas. So for me, to see these negative reviews really surprised me. All I can say is, wow, and I love Zulily.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 6 people found this review helpful

    Love Zulily!

    I too am shocked by the low reviews for this site. I have spent thousands with this company and have nothing but wonderful things to say.

    The prices are fantastic on high-quality items. They have hard to find, unique products. People swoon over stuff I wear from this site and I always highly recommend them to any and everyone. Tunics, jeans, clothes for my son throughout their entire childhoods. Nike, Disney, Skechers, Osh Gosh, Adidas, Ugg Boots, name brand perfume, cosmetics, sterling silver jewelry, bedding, craft and school supplies including yearly pack backs and coats, Christmas presents for the entire family, pots and pans, intimates, etc., etc.

    There were a couple of times, like once I was unhappy with the short sets for my boys, I emailed them and immediately within a few hours I got a reply with apologies, a full refund was already on my card, and they didn't even want the clothes sent back! I could have been lying about my complaint.

    And another time a few of my items from my order were on back order with unknown ETA, so they emailed me with a refund already applied to my card along with a $20 credit voucher applied to my account for my trouble, and when they came in I still got the products! For free and then some! And I never even complained about the shipping time! They contacted me about it.

    So I think some people either don't know how to shop for good buys online or they are just unhappy to begin with. And nothing makes them happy. I work with the public, and that seems to be the case with much of the population more often than not these days. Zulily rocks and sells high-quality goods at great prices.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 2 out 3 people found this review helpful

    Great experience!

    • Stratford, Ontario, Canada,
    • Feb 19, 2018
    • Verified Reviewer

    This was my first time ordering from Zulily. I ordered a lace skirt, a tunic dress, and a board book for my son. The prices were half of what I could get them anywhere else.

    When my items arrived, the skirt was ripping at the seams. I called immediately, and a real person answered immediately. I loved the skirt and worried that I would have to send it back and I wouldn't be able to get a new one due to limited stock. I could definitely repair the skirt, but that's not the point, I paid for a brand new item so it shouldn't be coming apart at the waistband.

    Because I didn't want to return it and planned on repairing the skirt, I assumed to not get very far and really only be able to notify them of the issue. Well, to my surprise, they not only refunded my item with my choice of store credit or orthogonal payment method, but they also gave me $10 in store credit on top of that. No returning hassle needed. My issue was solved in less than 5 minutes, and I couldn't be happier. Not to mention, the customer service ladies I spoke with were incredibly kind!

    For people complaining about shipping times, Zulily has to wait for the item to first ship to them and then they ship it to you. So, it is understandable that shipping times are a bit longer than other places, however, this is not hidden from the customer, and I knew before I had ordered because it is stated in their shipping and returns policy. Besides, the rip in the skirt my items where exactly as I expected them to be and of great quality.

    All the sizes were as stated in the sizing information. When ordering online it is crucial to check the sizing info. I am almost ALWAYS a Medium, but according to the sizing info on the dress, I bought a Large, so that's what I ordered and it fits beautifully.

    I will definitely continue to shop with Zulily; great finds and a great price with prompt and courteous customer service.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

Showing 12-22 of 152

Write a Review for Zulily!

Share your experience to help others shop smarter & discover great products.

Write a Review