BetterHelp Reviews - See What Customers Are Saying

Honestly, this experience has been beyond helpful. Not only is this cheaper than any therapist I can find near me, but also way more convenient. I can have sessions in the comfort of my own home without that uneasy first time here feeling. I felt safe because I knew I was home and nothing from a lifetime movie was going to happen to me by being alone in a room with a stranger.

Additionally, it’s nice because rather than having to stick with a counselor because of paperwork and convenience, you’re able to change it with a click of a button if you don’t mesh well (not like I had to, my counselor was great!). And you can also check on the legitimacy of the therapists because they provide their license number. I had a counselor who had weekly availability for an hour session, and I could send her a chat any day of the week, and she would reply within hours.

All this for $45 a week or $180 a month. It can’t be beaten!

Bottom Line: Yes, I would recommend this to a friend

I have never done counseling online or done counseling at all in my life. When my father passed away, I sought out help online due to the lack of counselors where I am from. BetterHelp has been great! I love my counselor, she’s awesome and has helped me slowly move forward and gain some normalcy back in my life. I felt so lost and couldn’t understand how I was feeling, and she helped me sort my feelings out and gave me the advice to help me move forward at my own pace.

Aside from being billed the $180 for the first three months, my experience has been great. Thank you BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been so helpful! I wouldn't recommend anything else to anyone else. It has so many things going for it:

1) Affordable. BetterHelp is only around $55 a week at the highest. If you are experiencing financial difficulty, they will cut that rate in HALF. Nothing, absolutely nothing, is more affordable than therapy through BetterHelp.

2) Personal. You can view your therapist's profile, choose one that you think will work with you, or let them assign you. If it doesn't work out, you can switch, quite easily.

3) Time. There is nothing easier than being able to have a phone or video conference with your therapist once a week. If you're having an especially hard time, 2 times a week is even possible. No finding babysitting, or scheduling time away from your job. BetterHelp is convenient and easy for you.

4) Constant contact. BetterHelp maintains constant contact with your therapist. You can email every day, with at least one reply a day. This is so useful for when situations come up, but your therapist appointment isn't for another 5 days!

Conclusion: I love BetterHelp! I recommend them to everyone and think it's amazing! Give it a shot.

Bottom Line: Yes, I would recommend this to a friend

Dr. Hamm is great! There is an Allison that will send you emails trying to get you to write a good review, but if there is a problem, she will not contact you back. Be careful, they say $45 a week but hit you with a $180 bill for a month. I know I saw others having billing problems. I should have listened and hope you do too.

Bottom Line: No, I would not recommend this to a friend

Life's journey has many directions. Sometimes that path takes a direction which can cause pain. Having someone to help navigate the rough patches is very helpful to get "unstuck" help me to "file it" then move on.

Bottom Line: Yes, I would recommend this to a friend

Being able to write and discuss issues, have someone listen without judgment and aiding with encouragement has been wonderful. My busy schedule only allows me sporadic time to try and discuss things. This has been wonderful. I feel like even is just two weeks of using BetterHelp, I have gone farther along than usual.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has the most unique concept for therapy. I always feel that my information is handled with utmost confidentiality. They have helped me financially be able to afford therapy on a long-term basis. My therapist is wonderful! I can't say enough about how much they have helped me.

Bottom Line: No, I would not recommend this to a friend

BetterHelp has been a lifesaver. I was going through a difficult period, and I needed immediate help. I was connected with a counselor within 24 hours. Chris has listened and offered guidance that has provided support during this time. The ability to communicate daily through message or calling has been a necessary aid.

Bottom Line: Yes, I would recommend this to a friend

When I was seeking help from BetterHelp, I was repeatedly engaging in a problematic behavior that could have got me into serious trouble. Lisa Smith provided a thorough investigation of the possible roots of this problematic behavior and gave me excellent assistance with better conforming to my own stated value system. I strongly recommend using the BetterHelp service for anyone having difficulties coping with life.

Bottom Line: Yes, I would recommend this to a friend

I am happy with online counseling through BetterHelp because my counselor is terrific, and the support staff respond quickly and are responsive and helpful. I like having the chance to write out my thoughts and feelings and getting timely feedback in addition to having phone appointments.

Bottom Line: Yes, I would recommend this to a friend

After struggling alone through a rough patch, I decided to try BetterHelp.com. What a wonderful concept! I was matched with a counselor that I clicked with right away and received the support I desperately needed at the time. One of the many great features I enjoyed is that the level of communication between my counselor and was as needed. You pay a monthly membership fee, and can "talk" to your counselor as frequently as you need on your own time.

At first, I would have long frequent chats and emails, and now I send shorter updates with successes and have a weekly phone call. I found this to be a luxury since I work full time and have young children. There is no way I could have afforded to see a counselor in person the same way I was able to with better help.com. I also briefly tried their sister site ReGain.us for couples counseling.

I have recommended it to friends and family and would encourage anyone to try it. You can always change therapists or cancel your membership with no questions asked. And with or without insurance, you cannot beat their membership price. My only regret is that I didn't sign up sooner.

Bottom Line: Yes, I would recommend this to a friend

Dr. Brewer has helped me exponentially with intimacy issues in my marriage without making me feel uncomfortable in any way. I can be fully open with her, and she handles each question with grace and understanding. I am incredibly grateful for the strides she has helped me make in my marriage. I would highly recommend her!

Bottom Line: Yes, I would recommend this to a friend

I sought a counselor in the mountain area I am living in after separation and needing some help adjusting to this time in my life. There are few counselors here that I could find at all. I went online and found BetterHelp. I wasn't sure how this would work and was a little unsure of this type of help. I figured I would give it a try as the cost was reasonable and it was so necessary for me.

I was so pleasantly surprised how easy the whole process is. I find it very easy to connect with the counselor chosen based on my needs and profile. I am able to send her messages and emails and contact her if needed in between sessions and she responds so quickly. She is truly interested in my well-being and has my best interest at heart. I feel I am getting so much from the sessions via phone and look forward to them.

The thing is too, right now, I am on a very tight budget, and this is affordable for me. BetterHelp makes it possible for almost anyone to get the counseling they need at an affordable cost with a qualified professional to help sort through issues and make things more manageable.

I am so grateful to BetterHelp for this service and to my counselor. This has been a real blessing to me.

Bottom Line: Yes, I would recommend this to a friend

I love the online aspect of this. My counselor Clea is very easy to talk to. I have a personal therapist as well, but this allows me to communicate with my therapist 24/7. I don't have to take off work to go to appointments, which is great. I've been able to talk about things I've kept inside for a very long time. I would highly recommend BetterHelp.com.

Bottom Line: Yes, I would recommend this to a friend

I just recently signed up with BetterHelp, and it has been a good experience. Melaney has been a great therapist. She jumped right in with my issues. I was surprised to receive messages on Sunday and Labor Day, just shows how dedicated she is to her clients.

Bottom Line: Yes, I would recommend this to a friend

I LOVE this service. It has helped me SO much. I have been recommending it to all of my friends and family members. It is such a great tool, especially for technology savvy folks that might not have the time in their busy schedules to arrange a face-to-face appointment every week (as in traditional counseling).

Bottom Line: Yes, I would recommend this to a friend

I agreed to give BetterHelp a try, although I felt it was a long shot. I accepted a trial offer, and I didn't have high hopes or any expectations for the type of service, or the quality of service that I would receive. After my second live session and after numerous chat messages exchanged, I can gladly and confidently say that is the luckiest accident I've ever had, stumbling onto this website. I'm really happy with the service. My therapist is wonderful, the site is very professional, and it exceeded my expectations. Thank you.

Bottom Line: Yes, I would recommend this to a friend

I've been using BetterHelp for a couple of weeks now. I got off to a bit of a rocky start trying to find a therapist that was a good fit for me, and that will happen, even when finding a therapist to work with face-to-face. However, after switching counselors a couple of times, I was matched with a therapist who has been immensely helpful to me! I like that there are different options like connecting with your counselor over chat, phone or video.

Each counselor is a little different in terms of how fast they respond to messages or what their availability is for sessions. The first counselor I connected with only had weekday mornings available because she worked part-time as a therapist at a clinic as well, but the new therapist I have has sessions all day and even in the evening because she does this full-time. So I find that to be really helpful too. My first therapist would respond once every couple of days; my new therapist usually replies in a few hours. All are different, so just let your counselor know up front what kind of response time you're looking for and when you're looking to have sessions. If their availability doesn't match up, it's okay to request a new counselor. You can do it at the click of a button on the app. You don't even have to deal with the uncomfortableness of explaining it to your current counselor like you would have to do in traditional face-to-face therapy.

I have not experienced the billing issues that others have stated here, but I am on the weekly billing plan. For financial reasons, I once had to cancel to take a week off, and I wasn't charged any further money. When I was ready to resume, I just reconnected my account and picked back up from there making my usual weekly payments. It clearly states that if you choose the monthly plan you will pay the month in full, so maybe the people on here just didn't read the billing information. They also offer financial aid to those who need it and are income-eligible, to lower your monthly bill. I only pay about $2 more per week for this unlimited counseling than my insurance copay is for one visit per week with an in-person therapist.

I have dealt with customer service a few times over email for account issues, and they've always been quick and friendly in their replies. All in all, I am thankful to have found this service, and I have actually found it more helpful than most of the traditional in-person therapy sessions I've attended over the years.

Bottom Line: Yes, I would recommend this to a friend

I finally reached out to someone when I was feeling so depressed I couldn't leave my bed. They matched me up with a good counselor who was easy for me to talk with. I have been talking with my counselor for a week now, and I am feeling better and being encouraged to go out and do something that I wouldn't have thought of. I know that I can talk with them about my issues and concerns and they will give good feedback and suggestions to make things better for me.

Bottom Line: Yes, I would recommend this to a friend

I was a little unsure at first. I have visited therapists face to face but never in a format such as this. By communicating via the internet, it was a surprisingly good experience for me. Convenient and available 24/7. There is also the benefit of revisiting conversations; a record of your conversations with your therapist is always available for you to read anytime. This was another bonus for me. My counselor Ted was excellent to work with. Compassionate, intelligent, and a great communicator.

I found the whole experience very worthwhile. I am feeling much better as a result.

Bottom Line: Yes, I would recommend this to a friend

I saw this ad on Facebook and thought it'd be nice to talk with someone in the comfort of my own home. Next day, I was contacted by a counselor, at which time I responded that I did not want the service. I can talk to friends/family for free, and to cancel my subscription.

After several months, and a VERY long phone call with the number on my credit card bill, repeating that I've never used the service and that I want it canceled, and a full refund, I'm STILL being billed $180 a month. I'm trying to obtain an itemized bill, and obtaining legal counsel to get all this money refunded. Total scam. Apparently, if you tell anyone you don't want this, or try to stop it, they can't relay that info to the "billing" department.

Bottom Line: No, I would not recommend this to a friend

I was told I'd be charged $46, but I was charged $180 with no warning. It took me hours to finally reach them by phone, where they told me I'd have to wait for an email the next business day (funny because they took my money within seconds). I'm already broke, and now I'm in a complete hole until next payday. And all because I wanted "affordable help." Do NOT use!

Bottom Line: No, I would not recommend this to a friend

Better Help, I can't imagine life without my counselor in my life!

I have an autoimmune illness; it is chronic, not curable. It causes such severe pain, attacking my spine and organs. I'm on crazy meds to try to control this beast of an illness. As you can imagine, this caused severe depression, and I decided it was time to get help, to be better for my loved ones. Thank God that BetterHelp connected me with my counselor. She is a chronic illness specialist. I now have someone to be there for me 24/7. She provides skills/tools on how to help along with any relationship difficulties or anything I may need help with.

BetterHelp has truly saved my life. I was in a very scary place. I love BetterHelp, don't hesitate!

Bottom Line: Yes, I would recommend this to a friend

I am very pleased with my experience with BetterHelp. I found the sign-up process to be efficient and transparent. There was also a free trial period during which you were given full site functionality.

Now that I have been a customer for about 7+ months, I can say that I am still pleased with the service and plan to keep using it. The counselor I was assigned is an LISW-S. I was at first skeptical if her experience met my needs, but whatever method the site uses to match customers to counselors proved accurate.

My counselor is very responsive to my messages. I receive thoughtful replies multiple times a day most all days of the week. Worksheets are provided for my use when appropriate, and various research articles are referenced when appropriate.

My counselor has been helpful, channeling my thinking, find behavior patterns in the things I describe to her and is always professional and polite.

I would recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I decided to use BetterHelp when I was feeling down, losing sleep and being troubled by a past relationship.

After a week with my helper, I was in a much better state of mind and had a much more positive perspective on my past relationship and my life moving forward.

I would recommend them to anyone, especially considering there's a free trial at the moment.

Bottom Line: Yes, I would recommend this to a friend

My counselor is very attentive, kind, and helpful. What makes BetterHelp great is what you get for the price. You can reach out to the counselor at any time. During day hours, she responds to your post promptly. Unlike most counseling, you have got to schedule getting help, and that can be stressful. It doesn't replace face to face help, however, I find it to be a good supplement (when dealing with important issues) to traditional counseling.

Bottom Line: Yes, I would recommend this to a friend

I signed up the night before for this application, and I got a match literally within 10 hours! It was so fast and thorough, and I really enjoyed the counselor they paired me up with. It was a great match, and the counselor's availability was amazing because she was able to fully accommodate my extremely busy and hectic schedule. My counselor made it a priority to adjust and be flexible with my schedule, and most importantly, checks up on me frequently throughout the week to make sure I'm genuinely ok.

The care, passion, and effort these counselors put in to make a positive contribution to their patient's lives are truly remarkable. BetterHelp truly saved my mental state of mind to allow me to find inner peace and happiness. Thank you BetterHelp!

Bottom Line: Yes, I would recommend this to a friend