BetterHelp Reviews - See What Customers Are Saying

I am very pleased with BetterHelp. The counselor they matched me up with has been right about everything I need to hear. She listens and understands my situation. She is not impolite about the way she says things that I need to hear. Very professional.

Bottom Line: Yes, I would recommend this to a friend

I was spiraling and felt absolutely hopeless. My relationship was suffering because of it, and my anxiety was out of control. After working with my counselor, my anxiety is in check, and I feel like I'm living a happy and productive life. The fact that I can reach out to my counselor 24/7 from my phone is a lifesaver. Knowing that I have someone in my corner at all times is invaluable. Thank you BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

Thank you BetterHelp. I needed a counselor quickly but didn’t think an online service would provide such an instant connection with a counselor.

I’ve had only the best experience and am now in a completely different place now than I was six months ago.

I even persuaded my husband to try BetterHelp. Again in a few months he has been helped too.

I would recommend BetterHelp to anyone whether you’ve had counseling in the past or is skeptical as to the value of counseling, try BetterHelp and see for yourself the change it can make to your life.

Bottom Line: Yes, I would recommend this to a friend

I have been to many, many therapists and professionals in the past and have been given up on. I lost a lot of hope for my future and healing. I am very introverted and having the ability to use the text chatroom on a daily basis while problems arise is incredibly helpful. This type of therapy is perfect for my situation and problems. My therapist is absolutely incredible, and I finally feel hope and healing in my life. BetterHelp is amazing!

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp and my counselor! This is a great service! Especially for those of us that have difficulty driving long distances, social anxiety, or anxiety related to leaving our home. The ability to text, talk, or video chat is very helpful and provides more options than just the traditional face to face therapy. I am so thankful that I found this service and would definitely recommend to friends and family. Thanks BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

I am in treatment for severe anxiety and do take medications. My doctor recommended that I go through therapy to help in my recovery. She referred a therapist to me. The one thing I didn't want to do is take time to drive to therapy once a week. Well, then the answer came. I came across an ad for BetterHelp on Facebook, and I thought that maybe it was the perfect answer. Online therapy at the tip of your fingers, at home. So I went to the site and joined.

I've got to say, I love it! This is better than once a week therapy because I speak to my licensed therapist Monday through Friday just by sending messages back and forth. Should something come up, I can contact her immediately.

This is the second week I have been talking to my therapist and already I am making progress. She gives me really helpful advice and sends me worksheets with various exercises. I have come to realize how what I'm thinking leads to anxiety and we are working to recognize those thoughts and turn them around to the positive. I am learning how to relax.

One big step I have taken, and this is only in two weeks is that before I started therapy, I would only do one errand a day, no matter what. It would make me extremely anxious to stop at another location after doing one errand. I just wanted to do that and go home. Well, yesterday and the day before yesterday, I went on two errands at a time. People may think so what? But from someone dealing with severe anxiety, this is a VERY BIG DEAL!

I am so glad I came across BetterHelp, and I recommend that anyone needing therapy for anything use their services. They have licensed therapists that you can talk to from the comfort of your own home. Oh, and the price, it is so affordable. And, if you are like me, you will make wonderful progress, maybe even in a short time.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great way to get guidance and help with professional and greatly equipped counselors .

I have been working with one of BetterHelp's counselors for a week, and it has helped me to have clarity over my situation and to know exactly which steps to take to overcome my obstacles in life dealing with depression and anxiety.

It's a great way to get professional help with complete privacy. I would definitely highly recommend BetterHelp to others.

Bottom Line: Yes, I would recommend this to a friend

It's been three weeks since I signed up with BetterHelp. There is the BetterHelp website and model, and then there's the actual counselor you get assigned.

The website itself is fine, no major complaints, though there are some UI improvements they could make. First of all, the discussion is one long thread. Maybe allow some time for organization? Also, hiding the left side panel would be a good preference to add. I like the internal email system model of therapy versus face to face. Why? It's cheaper, I don't have to drive there, and I get as much time as I want to think about the questions he asks and my answers.

Of course, it's the counselor that makes the $265 monthly fee worth it or not. I lucked out and got assigned Jeremy Rhodes, who has been great. Very insightful, understanding and he asks me questions that really look at myself and the issues I'm facing.

The monthly fee is really inexpensive when you compare to face to face therapy and having to drive to the facility. Even if you have coverage, this is a great deal. If you pay out of pocket, it's an even better deal!

I strongly recommend both the BetterHelp website and Jeremy.

Bottom Line: Yes, I would recommend this to a friend

I was very unsure of what my experience with BetterHelp would be like, but it has been nothing but helpful! My counselor's advice is always spot on and helpful, but sometimes, it's even just nice to know that you have someone there to listen after a bad day.

I would HIGHLY recommend BetterHelp to others, especially those who are not near any therapists or have a difficult time fitting physical appointments into their schedule.

Bottom Line: Yes, I would recommend this to a friend

I registered for an account, and they told me to wait 24 hours for a therapist. Three days later I get an email telling me that BetterHelp is not suitable for me. My anxiety has now been so bad. I've even had to stay off school.

Don't bother with this crappy service.

Bottom Line: No, I would not recommend this to a friend

I had tried BetterHelp before and was not happy with the counselor I was assigned, and although it was very easy to change counselors, I decided to stop using them at that point. A couple of years later, I decided to try them again and got the most excellent counselor I could have imagined. She has made a HUGE difference in my life.

The platform is very good, easy to use, and you get frequent interactions. Not for ACUTE issues but superb for those longer life issues that need frequent smaller doses of attention and assistance. I would really recommend this program to anyone who wants counseling but cannot find it locally because of time constraints or costs. Try BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

Great application for therapy on the go, in the home, or where ever you need it. It's amazing to be able to put your thoughts into the interface as they happen and not have to wait and keep everything bottled up waiting for your next therapy appt. Counsellors are prompt with an email response to any issues you raise and supplemented with some phone or Skype therapy, and you have the best alternative to standing therapy appointments in an office.

If you are not using BetterHelp, you should definitely try it, and you will be hooked. Online counseling is so easy and so helpful.

Bottom Line: Yes, I would recommend this to a friend

I am a military veteran and a survivor of crime and trauma. BetterHelp is an amazing tool for people needing help at any time. The chat room like feel allows me to write my thoughts and also have a record of my doctor's thoughts I can go back to. My counselor has helped me in so many areas of my life and work. I am not sure where I would be at this time without his ideas and time!

Bottom Line: Yes, I would recommend this to a friend

I live in a small, rural community, miles away from the nearest counselor. Although I have started seeing a professional counselor, it is rare to get an appointment in an emergency. I had a crisis situation occur and, in desperation, decided to check the internet to see if there was such a thing as urgent care for a mental crisis. To my great relief, there is.

BetterHelp just sounded like a good place to start. The process of getting to communicate with a counselor was relatively quick. I was able to start communicating with a good counselor within a couple of hours, at the most. My counselor is smart, intuitive, experienced, directional, helpful and compassionate. A very good fit for me.

BetterHelp is highly professional and reliable. This was an answer to prayer. I'm getting better!

Bottom Line: Yes, I would recommend this to a friend

The best thing about BetterHelp is that I could find there a great therapist - Terry Carreiro. She is an incredibly experienced and professional therapist, who could help me understand a lot of issues, was very supportive, energizing and motivating and gave me practical methods to change my behavior the way I wanted it.

The BetterHelp service is pretty well; easy communication, flexible payment schemes, and decent contact quality.

Bottom Line: Yes, I would recommend this to a friend

I love using this format to communicate with my therapist. I don’t have to drive and get dressed to have a session. Makes life a lot easier and less expensive! I like the fact that they have hundreds if not more qualified therapist at your disposal. The questionnaire helps determine the best therapist that matches your criteria. I would definitely and have other family member use this site.

Bottom Line: Yes, I would recommend this to a friend

I have tried online therapy in the past, TalkSpace, and didn't feel like it was very effective. I love that my therapist responds to me so often, and I feel like she is genuinely interested in helping me. I love that you can schedule live chats as much as you want. I have yet to do this, but will in the future. My therapist has given me tasks to complete and has given me worksheets on helping with my anxiety.

This feels like real therapy, and I am so thankful I found it. Don't look anywhere else for online therapy, use BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

This app I was honestly skeptical of because I didn’t have any idea of what would come of it. I signed up, however, and got my counselor based on my needs. She is amazing and helps me through some tough times. I do at times like to talk to someone verbally rather than through typing so I can also FaceTime her when I need to. I just enjoy having almost like a pocket counselor to carry with me, LOL! So wherever I am, I can message her of any incident, and she is very understanding and nonjudgmental. It’s just a nice relief to have in the back of your mind.

Bottom Line: Yes, I would recommend this to a friend

Dr. Julie McCune has been amazing. She is available even with my crazy schedule. In just a few sessions my anxiety and insomnia are improving. She is compassionate and supportive. I look forward to continuing to work with her.

Bottom Line: Yes, I would recommend this to a friend

I have worked with counselors via BetterHelp. It was the best thing for me! I live in a very remote area, and finding access to help is very difficult. BetterHelp was perfect for me. I could write on my own time, day or night. Within 24 hours I would have a response to my message by a real person. They care! It was easy for me to open up via writing easier than in a face to face setting. I liked being able to be anonymous and protecting the privacy of myself and my family. I loved the confidentiality. It was so nice to be able to reach out to someone and receive the support I needed!

Bottom Line: Yes, I would recommend this to a friend

I wanted a psychological "check-up" just to make sure there are no major issues I have that I'm not aware of, and with BetterHelp, I could get this at a price that I found affordable, from a therapist with credentials. I am very grateful to have had this opportunity!

Bottom Line: Yes, I would recommend this to a friend

I have gained so much from BetterHelp and am so grateful that I came across it one night on a Google search. It has helped me tremendously and made such a difference in my life. I love how we can keep in touch daily, whereas going to an actual clinic it is weeks in between, and it takes a long time to catch up in the beginning. This way my counselor always knows what's going on and we can work through it one day at a time. You can do phone, video or just message back and forth, it's so convenient, and I prefer this way of counseling as I've done others in the past. I highly recommend to anyone needing counseling!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is awesome. They are affordable, convenient, and have great councilors and therapists working with them. I love the councilor that BetterHelp paired me with. She has helped me so much.

With BetterHelp's platform, I never have to worry about missing a session because of travel. I can use it on my phone or my computer, and with their live chat option, I can sit in a crowded internet cafe and still have an in real time conversation with my counselor. I have tried tradition therapy and have never experienced the levels of success I am having with BetterHelp. I most highly recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I started using BetterHelp based on a friend's recommendation to seek counseling. I have always been paranoid and not trustful of mental help professionals, so I found this method of online assistance more beneficial to my needs. You are able to interact with an experienced counselor without the intimidation of visiting a doctor face-to-face or having to explain a mental health appointment to coworkers.

At first, I explained a lot of details about myself and was not sure if I was getting the right help or not. However, I later realized this information helps the counselors correctly evaluate your individual needs and tailor different solutions that are the most beneficial to you. Also, I realized that the informality of expressing yourself online versus having to potentially share intimate details of your life in person is much easier through this communications medium. It is more beneficial to customers with busy schedules, time constraints or just reluctant to meet a counselor in person.

Having used BetterHelp for a couple of weeks, I recommend it as a beneficial method to assist people in need of any assistance or just a way to improve the quality of life.

Bottom Line: Yes, I would recommend this to a friend

I am 62 and I have struggled with depression/suicide for 30 years. I have been hospitalized more than I want to remember, have been on a lengthy list of meds, and have gone through many half-hour sessions with professionals that after meeting me briefly or had encountered me in my hospital stays that thought they knew the best of me, BUT they never really LISTENED to me.

My counsellor with BetterHelp, Theresa, has been my light at the end of the tunnel, my life raft in a time of my life I had moved to the total opposite end of the country and could not get professional help due to an extreme shortage of psychiatrists and seeing a psychologist for one hour, once a month, was $120 PER HOUR. This is not in my budget. I came across someone on Facebook who spoke highly about BetterHelp, and I thought what have I to lose. I wrote out an extensive background, and I was given a list of attributes I would like to have in a counselor; male, female, different sexual preferences, age.

The first week was free, I had UNLIMITED contact with the counselor, I was not given just a one hour window once a week, and my counselor, Theresa, was very quick to respond back to me. She has given me ideas of areas we can start to look at in my life that could explain the way I feel now. She has never talked down to me or criticized any decisions or choices I was thinking about and has been extremely supportive when I write about my partner and things he has said or done to set me off not in a good way. Also, Theresa has not come back at me with that "why do you think that" or "why do you feel that" answer when I have poured out a very difficult moment. I have had several professional people do this to me, and it made me feel I was doing my own counseling, and they were just sitting back and collecting the fee while I was supposed to provide my own answer. If I could do that I would not be there trying to get their help.

It costs on $45 a week and there are no contracts to sign to say you will be committed to BetterHelp for a certain length of time. Again, I am not limited to only that once a week touch base with Theresa. There have been several times I have sat down, sent off an email to her and Theresa came back pretty darn quick to be that listening ear, the encourager, empathetic listener that I need at that moment.

I really encourage you to give this a try. You don't have to drive or bus anywhere, and you schedule a time good for you. YOU are important, and YOU need to give yourself a gift. Please, try. You will not regret it.

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp invaluable in helping me get through a difficult patch in my relationship and would highly recommend it to anyone. Robyn was always there for me, I could pour my heart out at any hour of the day or night, and the responses I got were always constructive and helpful.

Bottom Line: Yes, I would recommend this to a friend

I paid $45 to speak with a therapist, and I was never matched with one! I got the same message numerous times saying they were looking for a therapist for me. They ripped me off, and I don't want them to rip you off too. Do not waste your money!

Bottom Line: No, I would not recommend this to a friend