BioTrust Reviews

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BioTrust

Overall Rating

3.4

140 Customer Reviews

Summary

BioTRUST is a nutritional company that offers numerous supplement lines intended to address various areas of your health. Learn what customers are saying

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Customer Reviews

3.4 Stars out of 140 Reviews
5 Star:48% 4 Star:10% 3 Star:4% 2 Star:10% 1 Star:27%
61% Recommend This Company
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Posted on May 3, 2016

A program that works, with outstanding supplements

By Steve Easley, Kansas City, MO, Verified Reviewer

I am a believer in BioTrust, it's system and products.

This path to belief began with an email I received from BioTrust regarding their "One Day Diet" program. I had been slowly gaining weight for a number of years, and was at 249 lbs, was wearing 2XL shirts and 40" waist pants. So I decided that I give it a try, knowing with the money back guarantee it was a low risk test.

I set a goal to get to 185 lbs, which is what I weighed when I graduated high school (I am now 60). I have never been much of a dieter, I don't like vegetables, and generally love carbs. So the idea of 2 smoothies and a dinner with meat and either sweet potatoes or beans, sounded like something I could do (these are the general parameters of the One Day Diet). Plus the one cheat day a week, and one cheat week a month being a integral part of the program sealed the deal

So I ordered the Low Carb Protein Powder and Belly Trim and started the process. I lost 20 lbs pretty quickly, in about 6 weeks. I got down below 200 lbs (down 49 lbs) in about 7 months.

At the point I reached 200 I began to use the Bio-Trust Forum and the coaching provided therein. This is one of the things I wished I could have done over, I should have started using the Forum immediately.

Back to the saga, so at 200 lbs, with input from the coaches, I added ProX10 and the Omega Krill, and swapped the Belly Trim for Metabo 379 and continued to follow the One Day Diet Plan.

Recently, I achieved my initial goal of 185 lbs. I now wear Large shirts and wear 34" waist pants. This was after 88 weeks on the One Day Diet program.

I fully expect that to maintain my weight at this level, I will have to continue the One Day Diet for a number of days every month (part time). This is because I find it easier and healthier for me to do this rather than trying to modify my "normal diet" to something that would support maintaining this weight.

After all, I still love fried food, pie and ice cream, (which I partake of on cheat days and cheat weeks) and still don't like vegetables, although now I will eat broccoli now and then.

Hope this helps you to believe as well, I am sure their other programs can be just as effective, so if the One Day Diet doesn't fit you, then take a look at their other programs, use the Forum and Coaching, they are great.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 29 People Have Voted

Posted on Aug 9, 2016

Used BellyTrim - it is a great product.

By Martin, California, Verified Reviewer

I have used the BellyTrim for 3 months, it does all it says. I lost 8 pant sizes, from a 48 to a 40. I am so happy. A great company and thanks to all of them.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 32 People Have Voted

Posted on Sep 28, 2016

Biotrust smoothie powder

By Miriam, Pinehurst, NC, Verified Reviewer

Biotrust is the real deal. I am type 2 diabetic and today before lunch (12:30pm), I checked my blood sugar and it was a whopping 215! Knowing I had already taken my Victoza that morning and had not had any sugar to cause this, I remembered the Biotrust, which I had only had for about a week. I grabbed the container of Strawberry/Banana and promptly put 4 scoops into 12 oz of water, shook it up and drank it down. At 5:30pm, I checked my blood sugar and it was a totally normal 111. The time-released smoothie had dropped my blood sugar 104 points, into the totally normal zone, in just 5 hours, without any other medicine. I am thrilled with this product and will try others since this worked so well today in my hour of major need. Biotrust, YOU ROCK.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Sep 29, 2016

Hi Miriam,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition as well as a member of the BioTrust Science Team. First and foremost, thank you so much for taking the time to share your feedback.

We're so glad to hear that you're so pleased with BioTrust Low Carb. Please keep us posted with your feedback, and if you have any additional questions, please don't hesitate to contact me directly at tskwiat@biotrust.com.

For others following along, I do need to remind you that our products are made only with the finest natural ingredients that have been shown to be both markedly effective and safe, and their use is intended for healthy adults 18 years of age and older. If you take prescription medications or have a medical condition, we recommend that you show a bottle of our products to your physician and/or pharmacist for proper approval.

Thanks again for taking the time to share your feedback, Miriam. We wish you the very best moving forward in your journey to improved health and fitness, and if there's anything that I can do to assist you, please don't hesitate to reach out.

My best,

Coach Tim

Helpful Review? 15 People Have Voted

Posted on Oct 24, 2016

Pricey but great!

By Kent Radcliffe, Louisville, KY, Verified Reviewer

I was skeptical to try Biotrust at first as I had never heard of Leptin but I really wanted to try and lose my belly fat. I exercised everyday and even had my own home gym, but while my arms and legs and butt were great I still had am obvious belly that looked like a beer belly. So I decided to Google how to lose belly fat and came across Biotrust. I was only making 200 a week back then (2013) and still in college but I managed to buy the Leptiburn bundle of 3 and decided if it didn't work with my diet and exercise plan then I would get that 1 year refund back anyway. Well then I noticed with my checkout that it asked if I wanted to do the ship and save thing and I would save an additional % off so I did that too. I also added on the IC5 and BCAA Matrix too and had all three products for three months.

I ended up losing a lot of weight and pretty much had skinny muscle tone instead of bulging muscles but it worked and I loved it. I even kept buying the IC5 and BCAA Matrix for awhile and still have some from last year but I had to cancel it due to moving issues. I did get a refund on 3 of the bottles too so they keep their promise for that. I really want to go back on Leptiburn now though since I have recently gained weight back by being on new meds and having a job that consumes my hours and eating Wendy's. I know for a fact that Biotrust works though even when you eat bad and can't exercise.

I would rather spend the money for Biotrust than half price for some knock off caffeine pill.

Biotrust doesn't affect you the way caffeine pills do or other weight loss pills. It legitimately makes you less hungry and if you do exercise and eat right you will go from flabby belly to a nice trimmed stomach in about 4-5 months.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on Oct 30, 2016

I LOVE BioTrust

By Jann Glenn, OR, Verified Reviewer

I take BioTRUST supplements Leptiburn, IC-5, BellyTrim and Metabo379 daily and have for 1-1/2 years. Since August 2015 I have lost 130 lbs. I give the highest credit to Leptiburn and IC-5 as absolute necessities for anyone wanting to lose extreme weight. I also give high credit to BellyTrim for burning inner fat as the weight comes off. It is amazing. I have also used other products and have been a satisfied customer since their inception 5 years ago.

I have always had a wonderful experience with their phone and Customer Service personnel. In fact, I prefer to call in to place an order just to work with a company that has personal service that is superior in this day and age and to speak to their friendly, easy to understand knowledgeable staff. I did have to make a return and they immediately shipped me a replacement product of my preference.

Finally, I love working with a company that contributes to those in need, i.e. Make a Wish Foundation. I have often added to my order a donation to their cause.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Jan 24, 2017

Great product

By Sandy Olsen, Detroit, MI, Verified Reviewer

I have bought several of BioTrust products. I have been satisfied with everything I have bought. Yes, they tend to be expensive, but you get what you pay for. In fact, I am in the process of ordering more products. Until I receive a bad product, I will continue buying.

I just received ProX10. I have lost weight and inches. My only complaint would be about the chocolate chip cookies, my husband and myself don't care for them, so I won't be ordering any more of those!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Mar 16, 2017

Low carb shake

By Brenda M. Baca, Verified Reviewer

This stuff is amazing.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Oct 9, 2017

Improved skin, hair, and joint health for my mom

By Sue M., Colorado, Verified Reviewer

Two months ago, my mom injured her knee, and she asked me if I knew of anything that might help her recover a bit faster. I went to a friend who recommended she try BioTrust's Ageless Body combined with Joint 33X. I liked the company (I love their Low Carb), so I bought a bottle of each for her to give a try. A couple of weeks later, she asked me to buy her more because she really liked them (I was pretty surprised as she's not always good at taking supplements).

A little background: My mom is nearly 79 years old, and she's an avid quilter, volunteers at a school once a week, and is always happy to help everyone around her. So seeing her slow down was a bit frightening.

I checked in with her again yesterday, and she asked me to feel her skin and look at her fingernails. One of her nails had been split for years (she always thought it was because of the hand quilting). Now, the split is gone. Her skin is softer, smoother, and is no longer dry or flaky. Even her hair feels softer and thicker, she told me.

Best of all, her knee healed quickly, and she's off physical therapy and back to her regular exercise class (she takes Tia-Chi and lifts weights a couple of times a week).

I'm so thankful to see the bounce back in my mom's step, and she asked me to submit a testimonial about her experience as she's absolutely thrilled (and she's not on the computer or internet).

Thank you!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Mar 7, 2018

BioTrust

By Peter McNamara, The Woodlands, TX, Verified Reviewer

I would like to submit this review on BioTrust products, service, and coaches.

First and foremost, this is a company you would want to work for! What an excellent, intelligent and responsive staff. From the outside, I am most impressed with the responsive of the coaches and nutrition staff. BioTrust does not want to "sell" you products you do not need. They are committed to providing products beyond industry standards and of the highest quality. Also, they are not solely in business to make a profit; they support charitable efforts like Make-a-Wish.

As far as products go, I have tried many. BioTrust Low Carb protein mix (vanilla is my favorite), BioTrust Organic Protein Bars - the Belgium Chocolate Chip probably my most favorite BioTrust product! I also enjoy the OmegaKrill 5X, LeptiBurn 2.0, BellytTrim XP, Metabo 379 and Cravefix 96. I am looking forward to trying the MetaboGreens 45X.

This is a well-run company with great products, and if you watch their website, you can often get discounts for excellent pricing. Overall, a great company with great products!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Mar 8, 2018

I trust in BioTrust!

By Bob Wieder, Verified Reviewer

Great company. Great products. Great results.

I have been using three BioTrust products since January 2018, and I've seen fantastic results from using these quality products, and I recommend them to my family and friends.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Mar 11, 2018

My experiences with BioTrust products and service

By Howard Hedlund, Rockford, IL, Verified Reviewer

I hit rock-bottom when my weight climbed well over 400 lbs and my health had deteriorated to the point that I was only marginally functional. I began my journey to better health in March of 2017, and discovered BioTrust in May of that year.

I have been using several BioTrust products and taking advantage of the exceptional coaching and support ever since. I write this in March of 2018, almost a year since I started my journey, and my results have been astonishing. I have lost over 145 lbs. I am now able to sustain reasonably intense exercise for over an hour. It may not sound like much, but I can go up and down stairs without collapsing.

Is it all due to the BioTrust products? No. Of course not! I have literally worked my butt off! But the products have certainly helped immensely, and the support and encouragement from the BioTrust family has been a key part of my success. I will not deny that they are a bit overly aggressive with their marketing, but no more so really than any other primarily internet based seller.

I have needed their "traditional" customer service now twice, and both times the matter was taken care of promptly and without a hitch. Their "support" customer service (coaches, nutrition counselors, etc.) is top notch. I provide technical support for a living, so I'm not easily impressed, but these folks impress me.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on May 31, 2018

I love BioTrust

By Kathie M., Honolulu, HI, Verified Reviewer

I have been a loyal BioTrust customer since 2013. Their products are excellent and have truly given me the support I needed to attain a healthy weight and maintain a healthy lifestyle. They are constantly coming out with new and even better products, and I have used each and every one of them.

I initially lost over 35 lbs in 2013-2014. I maintained my weight until 2017 when I had a serious accident and required surgery. I put on about 25 lbs during my recuperation. BioTrust to the rescue again! I ate right, exercised, and took my supplements and have lost all of the 25 plus more! These products really do work.

The coaching they provide is unmatched by any other company. Any time I have a question or need advice, they are readily available to help me in every way. Anything from product recommendations, to diet plans, to exercise...they have always been quick to help me.

I have ordered both online and through the 800-number. Never have I had an issue with my orders. The mail to Hawaii can be slow at times. However, this is not the fault of BioTrust. I must point out, that when USPS was especially slow with the delivery of an order, BioTrust sent me a replacement right away and even let me keep the original order!

Ordering online is simple. Yes, they do have a couple of pages of upselling before the checkout is complete. However, you do not have to make a purchase. It clearly states that you will be charged a certain amount for the products. Sometimes I do take them up on the offer as it is a good deal. Sometimes I pass. The purchase price is clearly stated and they are in no way attempting to scam anyone. Ever! I also would like to add that upselling is a tactic that almost every company uses. BioTrust is not any different.

I have four products on their monthly auto-delivery. I've never once had an issue with this, and I find it's a convenient way to receive my products without having to pay for shipping! The price per product is also better on the auto-delivery program.

The bottom line is that I love this company. I love the people. I love the product. I love that they regularly donate to Make-A-Wish Foundation. The employees of this company are real people who care about the health of their customers, and it shows in the way they interact with us and the way they treat us. You cannot go wrong with these products and this company.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Feb 16, 2020

Great!

By Sharon T., Columbus, GA, Verified Reviewer

I bought BioTrust IC-5 and took it as directed and noticed my diabetic numbers were down after one dose. So, of course, I was excited that finally I got something that works. I continued taking it for 4 months and my numbers were looking so good and I felt good too. My A1C went down and my doctor was very pleased with my results because I had even lost weight. He even took me off my diabetic medicine. So a few weeks ago I went to order more from Amazon but couldn’t because it had been recalled. Now my numbers have gone back up and I’m back on diabetic medicine.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Feb 17, 2020

Hi Sharon,

Wow! What an impressive testimonial; thank you so much for sharing. I'm so encouraged to hear that experienced such tremendous success with IC-5.

IC-5 is available both through Amazon and our website (BioTRUST [dot] com). To your point, Amazon erroneously recalled certain products because BioTRUST was falsely included in a manufacturer's recall notice. The manufacturer has since issued a clarifying statement admitting fault, and all BioTRUST products have been reinstated on Amazon.

All that said, we hope that you are able to once again add IC-5 to your wellness protocol. Please keep us posted, and please feel free to contact me directly with any questions or concerns at tskwiat@biotrust.com.

Sincerely,

Tim Skwiat

Director of Coaching and Community

Helpful Review? 9 People Have Voted

Posted on Jan 22, 2021

Ageless Multi Collagen and Ageless Collagen Booster

By Teresa D., Lincoln, IL, Verified Reviewer

I am a 66-year-old woman who had Gastric Sleeve surgery in 2015. I was in the trifecta of collagen depletion issues. Arthritis, menopause, and bariatric surgery robbed me of any potential to have good skin, hair, nails, and noncracking painful joints. What actually sent me scrambling to find a good product was my loss of hair. I did some research and tried some supplements but began taking far too many different combinations. In an effort to just make it a one-stop product I found the Multi Collagen from BioTrust. I took a chance and have been more than thrilled. I am losing less hair. I have actually gotten some volume back. My joints pop and creak less. I have been so pleased with how my skin looks. I was working on looking like a 90-year-old since I had lost so much elasticity in my skin. I actually have seen that there is a plumpness and elasticity back to my arms under the external skin. I believe that it has helped to reverse so much that life has taken away. I can only say how it helped me, but I have recommended it to many of my friends. Wish I had found it sooner, but I am hopeful that I can build my skin back up and I find I ache less each day from the sore and aching joints. I don’t care about my nails so much, but they are stronger for sure. Since I am an artisan, I use them to scratch and peel a lot of items and they are stronger. So, I would say any of the things suggest they might help it has helped me. I am also taking the collagen booster just in case I needed the extra help.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The product works for me

Haven't ran into any issues but I think the product is a little pricey for some people

Helpful Review? 9 People Have Voted

Posted on Jun 26, 2015

BioTrust's Products Are Top-Notch

By Harris , England

I own 6 or 7 of their products and they seriously rock. They might be a bit more pricey compared to the average but I feel better than ever and seeing great results from my workout sessions. They are highly recommended.

One thing to keep in mind - these supplements are great for enjoying a higher life quality but they are not magic pills (such a thing doesn't exist anyway). If you are not determined to follow up on a well-planned diet and exercise routine then your results will be compromised.

Nevertheless, the Biotrust forum is a great place to find more information on health and fitness, and the coaches there are doing a fantastic job of providing value. Even if you are not a customer, do yourself a favor and check their forum out.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Aug 6, 2015

My experience with IC-5

By Greg Ruff , Spokane, WA

I eat twice a day and healthy. I limit carbs to begin with. I also exercise 4 to 5 times a week doing cardio and light lifting to stay toned. Occasionally I eat carbs like a pizza or spaghetti a few times a month. I take the IC-5 when I do.

Can't tell you about weight loss since I don't weigh. What for? My test is how my cloths fit and how I look when looking at myself in the mirror.

After taking the product for about a month, my cloths fit a little looser and my waist line on my pants is hanging down a little more on my hips. I like what I see in the mirror.

But then I have started drinking lime martini's around the same time before going out dancing. I do Latin, swing and ballroom. Don't know if its the limes or IC-5, but something is working for me. I am going to order one of their other products now and try that out.

Finally, there is no magic bullet. It's a combination of exercise, diet and nutrition. Combine the three and you should see results. Can't just sit there and stuff your face with burgers, fries and washing them down with coke and eating ice cream watching TV all night after work. It's input/output. It all helps.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jul 13, 2015

Ordering and Waiting for the Products I ordered

By Edward A Wudarsky Jr , Sun City Center, FL

The only thing that I think you should seriously think about changing is being up front to your prospected customer and tell them you have 11 different products and just the ones they need to start. At that point, you can come in with the other products and explain what is beneficial using each one.

I have purchased the IC-5, LepitBurn and Low Carb Shake. I'm 69 years old and have 70 lbs. to take off, so the three products I purchased seem to fit for what I need to do.

I can't wait to start.

All your bad reviews has been about how your sales pitch of each product after you purchase one of your products. My investment is over $800.00, so it better work.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jul 20, 2015

Follow up to "Rip Off"

By Tracy Brendzan , Edmonton, AB, Canada

I have been contacted by BioTrust and fully reimbursed for my order. They have been very helpful in tracking my return order, not sure where my prior emails went but I'm very satisfied with the service I received in the end. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Jul 29, 2015

OmegaKrill 5x

By Howard , Melbourne Australia

After 5 years of pain from arthritis I have been taking OmegaKrill 5x for 4 months. Then nirvana, suddenly pain has almost gone, also inflammation has almost disappeared. I have been taking many different supplements for years to no avail. I cannot say positively what this is doing, but I believe this works for me.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Aug 12, 2015

Hi Mr. Collin,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I wanted to follow up with you immediately to provide my personal assistance.

I did want to mention that this website is a third-party webpage that has no affiliation with BioTRUST. However, I keep a close eye on independent review sites like these because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service.

With that being said, I have forwarded your request to stop future shipments to our Customer Service department, and I have asked that the appropriate action be taken immediately. If you were charged for any bottles that you did not wish to receive, can you please let me know? I’d like to make sure that you are refunded appropriately and promptly.

I do see that one refund in the amount of $39.00 USD was credited to your account on August 6, 2015. That transaction takes place immediately on our end, but it may take 3 – 5 business days for it to be reflected on your statement. If there are any additional refunds that you believe you are due, please let me know.

I also wanted to take a moment to address your comment about the EPA and DHA content of OmegaKrill 5X. On the Supplement Facts panel of the bottle (and on our website), you can find the amounts of each of these omega-3 fats. For instance, each daily serving (i.e., 3 softgels) contains a total of 456mg of EPA and DHA combined (64mg and 392mg, respectively). But that doesn't tell the entire story because the amount of these omega-3 fats that you actual absorb is what's truly important.

It’s crucial to point out that OmegaKrill 5X incorporates the research-backed VESIsorb® Absorption Enhancement Matrix, which has been shown to increase the bioavailability of omega-3 fatty acids by greater than 5 times compared to traditional fish oil capsules. In other words, OmegaKrill 5X provides the equivalent of over 2,280mg of EPA and DHA (i.e., 456mg multiplied by a factor of 5) with each daily serving.

It’s also important to point out that OmegaKrill 5X has earned the prestigious 5-Star rating and certification from The International Fish Oil Standards™ (IFOS™), which is the only third-party testing and certification program for fish oils. IFOS sets the world’s highest standards for purity, potency, and freshness. The IFOS 5-Star system tests products for:

  • Active ingredients (e.g., EPA, DHA) to ensure they meet label claims
  • Contaminants
  • Heavy metals
  • Stability

You can find the most recent OmegaKrill 5X Consumer Report confirming our 5-Star rating and IFOS certification by visiting the IFOS website. Or, if you contact me directly at tskwiat@BioTRUST.com, I will gladly provide it for you upon request.

I hope that this is helpful, Mr. Collin. If you have any additional questions, concerns, or information that you’d like to share, please don’t hesitate to let me know. I’m here to help and happy to do so.

Sincerely,

Tim

Helpful Review? 13 People Have Voted

Posted on Nov 26, 2015

Truth be told

By Chris, Holley, NY, Verified Reviewer

I have purchased several products now. My first time around I used the product I was a little interested to find out of a good product/company.

I have emailed and spoken to customer service several times. Never had a issue emails where always returned with in the 24hours as stated it would be. I also always got a solution and answer for times I called customer service. For once a company dose as they advertise.

I have had some issues applying coupons and getting promotions. But after customer service issues were resolved with about a 80% satisfaction.

The company has yet to hide anything from me like fine print stuff. Yes, they do push the products but you must remember they're a sales company who are just doing their job. They make it really easy to decline the offers which I have done and excepted. They also make the auto ship option easy to say yes or no to. You're not automatically enrolled unless you agree to be enrolled. Most companies are completely opposite of that.

All and all, I'm a returning customer a few times over. I would gladly give them a complete 100% satisfaction rating. But seriously, every company can always improve.

I haven't tried returning any products because if you give them their 90 day break in period you'll feel better and say “wow this stuff is helping”. Please don't eat trash and do nothing because no company has a magic wand in a pill yet.

Thanks BioTrust for actually backing up your statements and products.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Dec 3, 2015

Results - BellyTrimXP

By Betty Freeman , Pagosa Springs, CO

I purchased a three month supply of BellyTrimXP for myself and a 3 month supply for my husband. We have one week to go. We have taken the product every day. We have also been taking a decaffeinated green tea capsule and the BioTrust probiotic. I have gone from 146 pounds to 135 pounds and have gone from a 37 inch waist to a 32 inch. My husband has gone from 182 pounds to 169 pounds. He reports that he is now fastening his belt two holes smaller than before. We did not diet but limited sugar, flour, and alcohol to very small quantities.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 25 People Have Voted

Posted on Feb 10, 2016

Caution when ordering online

By Louise , Jersey (England)

I ordered online 6 bottles of Metabo379 and obviously went for the 12 bottle stock up at a discounted price. I was mortified when I got confirmation of my order, as it also included Belly Trim and IC-5, and my total order came to $958.00. Well you can imagine that I was very shocked, but also confused, as when I placed my order it was for Metro379 bottles only. So I have no idea how the extra supplements managed to slip onto my order. I did notify BioTrust to get the other supplements taken off my order, but was told that the goods were already on their way. They have given me other options regarding my order which were very generous, but that is not the point. I do think that you should have the option to view your order before confirming it, so you do know what you are getting and the total of your order. Regardless to say I am still reviewing my options, as I also have to pay tax on my goods when they arrive, as I live in Jersey. They have their own tax, so unfortunately this is costing me much more, so even though I would still recommend BioTrust I am just warning people to make sure they are very careful when ordering.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Feb 10, 2016

Hi Louise,

I hope this finds you great! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. Thank you very much for taking the time to share your review and for providing your feedback about your experience with the ordering process.

We welcome customer feedback with open arms, and while the overwhelming majority of that is positive (e.g., customers telling us about fantastic results), we accept criticism just the same. Who better to tell us how we’re doing than our outstanding customers like yourself.

I am sorry to hear about your experience and to learn that you were not completely satisfied with the ordering process. However, we strive for excellence in every aspect of our business, and your feedback is invaluable to us to achieve that goal. You see, I keep close tabs on review sites like this precisely for the reason that we want to ensure that our amazing customers like yourself have an overwhelmingly positive experience and received world-class customer service.

With that in mind, I want you to know that I'm going to do everything I possibly can to make sure that you are completely satisfied moving forward, and I want to start by offering my personal e-mail address so that you can reach out to me at any time with any additional questions, comments, or feedback. I know that you chose BioTRUST for a reason, and I want you to know that we'll be here for you every step of your journey to provide you with guidance, support, accountability, and encouragement. Please feel free to contact me at tskwiat@biotrust.com.

I look forward to hearing from you soon, and more importantly, I look forward to helping you be the best version of you!

My best,

Coach Tim

Helpful Review? 31 People Have Voted

Posted on Apr 26, 2016

Worked for me

By Debbie Lee, Atlanta, GA, Verified Reviewer

I agree with the comments about up selling. I intended to order Leptiburn but accidentally ordered the carb and belly fat products. I took all three and was somewhat disappointed at first but took them for 30 days. I suddenly realized I had lost weight, 17 pounds. I also took advantage of their free protein mix sample and thought it was very good. Normally I despise those things. In sum, I think it is worth a try but give it at least 30 days.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Apr 29, 2016

Did not work for me, but worked for my wife.

By Larry Harris Sr., Albany, GA, Verified Reviewer

Hello, I purchase the BellyTrimXP and the Metabo379. I used these products for seven straight weeks and had no results, so I let the remaining of the products sit on my shelf until one day I started to mix up a drink of cinnamon, honey, apple cider vinegar and purified water. This reduced my appetite. My wife who is a Registered Dietitian noticed and decided that she wanted to drink what I drank, because she has problems losing weight herself, but will never take any pills or supplements. I also add lemon juice to the mixture. Since I have to mix both of our drinks every morning, after two weeks I started adding the BellytrimXP to hers and she has noticed that her belly has went down considerably. I am glad that I did not throw the remaining products away. I will tell her one day what I did, but it is fun just watching her lose weight without doing any extra work. I am always trying to get her to go for a walk or exercise but she always finds something else too do. Please let me know if you think that I should stop, so far she has lost twelve pounds.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Apr 29, 2016

Hi Larry,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. Thank you very much for taking the time to share your honest review and rating based on your personal experiences.

I do want to remind you that this website is a third-party review site not associated with BioTrust in any way. I do monitor the site regularly, however, in an effort to provide our wonderful customers such as yourself with world-class customer service.

With that being said, I'm sorry to hear that you did not achieve the results that you had expected while using BellyTrim XP and Metabo379. I first want to remind you that, like all of our customers, you are completely protected by our one-year satisfaction guarantee. If you're not completely pleased for any reason, please contact our Customer Service department, and we will cheerfully exchange/refund even empty bottles.

(800) 766 - 5086
Support@BioTrust.com

I do want you to know that we're here to provide you help in achieving your goals, and I want you to know that I'll personally be here to guide, support, and encourage you every step of your journey. I'd love the opportunity to get to know you better, do some troubleshooting, and be your personal coach. Please feel free to contact me at tskwiat@biotrust.com.

I'd like to take some time to explore your goals and why they're important to you. In addition, I'd like to explore your nutrition habits and eating behaviors, physical activity patterns, and other lifestyle factors (e.g., stress management, sleep quantity/quality) so that we can do everything we can to get you moving toward your goals.

Regarding your wife, that's a clever little trick you've got up your sleeve, and we're glad to hear that she's found BellyTrim XP to be so beneficial in helping her reduce her body fat (even if it's unbeknownst to her). Just to address your potential concern, I don't see any reason that you need to stop adding the contents of the capsules to her drink. There's no problem with administering the supplement that way as long as the recipient doesn't take issue with it.

I applaud you for all that you're doing to help yourself and your wife improve your health. I must admit that I find it a bit interesting that your wife, who's a RD, is not interested in engaging in physical activity with you. I encourage you to keep leading by example and continue to search for activities that she might enjoy doing with you. Regular physical activity is associated with a long list of amazing health benefits positively affecting virtually every organ and system in the body.

Please feel free to reach out at your convenience, Larry. I look forward to hearing from you soon.

My best,

Coach Tim

Helpful Review? 19 People Have Voted

Posted on Jul 25, 2016

Great Customer Service

By Valerie, Port Orchard, WA, Verified Reviewer

I recently purchased the LeptiBurn BioTrust product. I was unable to finish the video and I didn't understand that the deal was 6 bottles at 49.95 each. I thought I was getting 3 bottles for $49.95 for all 3. There isn't a place to confirm the order which is the only problem I have with the company as yet. Once you put in the information it automatically charges you without any confirmation of what you ordered until after being charged. My bill was over $200 more than I was willing to spend as I never dealt with this company before and I never purchase something online for an amount that I am willing to lose (just in case). I called customer service upon seeing my charge of $200.00.

My call went through to an actual person (from America) which I greatly appreciate as I can never understand people from other countries. I explained what happened and he was able to stop the order from going through. I was given several choices of options to keep my order with the company as well as completely canceling and refunding the whole amount. This told me that what I read about their refunding was true. I decided to try one bottle to see if I liked it and signed up for a monthly deal for 1 bottle with the option to cancel at any time. I started the product yesterday. I noticed a nice boost in energy and I was able to eat less for lunch as I wasn't very hungry. I am happy so far with the product. I will write another review after I have taken it for a longer amount of time.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 33 People Have Voted

Posted on Jan 25, 2017

Communication issue

By Lorena Baker, Donna, Texas, Verified Reviewer

Language issue with their support staff (Kevin). He did not answer my question and kept giving me unrelated answers! I told him that I just received my order and had called in as the pamphlet said to do. My question was, "I was wondering if free shipping in 14 days meant from the day that the item was shipped, or from the phone call date?"

He kept talking about a coupon code, and just did not understand much about my question or the phone call protocol!

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Jan 25, 2017

Hi Lorena,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Scientific Affairs at BioTrust Nutrition. I am very sorry to learn that you experienced this communication issue when you called in, and I want to assure you that I'm going to do everything I can to make this right for you and take care of you.

For starters, I have refunded the amount that you paid for shipping. That refund takes place immediately on our end, but it may take up to 5 business days for it to be reflected on your account.

Secondly, I am going to have one of our customer care specialists follow up with you to make sure that all of your concerns have been addressed. Finally, I would like for you to contact me personally by email at tskwiat@biotrust.com at any time with any questions or concerns that you have. We want to make sure that you enjoy a 5-star experience!

My best,

Tim

Helpful Review? 10 People Have Voted

Posted on Oct 18, 2018

To strengthen my weak knee

By Subramaniam S., Kuala Lumpur, Malaysia, Verified Reviewer

I have run many marathons. As a result of that, I literally abused my knee to the point of undergoing a few microsurgeries, namely a nerve entrapment surgery, tendonitis surgery, and I have spurs that are causing a nagging pain when I run. My cartilage is also gone (of late through ultrasound, it is beginning to grow according to the doctor). I sense it when I walk and run.

I have been taking Joint 33X for almost 6 months. My daily routine is one in the morning and one in the evening.

Sometimes I feel my joints are weak and I cut short on my grass run. Sometimes there is a grinding sound when I run.

Is there any advice you can assist me with to address the aforesaid issues?

Regards.

Bottom Line: Yes, I would recommend this to a friend

Company Response from BioTRUST

Oct 25, 2018

Hi Subramaniam,

My name is Tim Skwiat, and I represent BioTrust Nutrition. Can you please contact me directly at Coaches@BioTrust.com so that we can discuss further? This is a third-party review site (not owned or operated by BioTrust), and I want to provide you with the personal service and the best possible experience that you deserve. I look forward to hearing from you.

Sincerely,

Coach Tim

Helpful Review? 13 People Have Voted
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