Summary
Founded in 2013, Bombas is a sock company that crafts their products from high-quality components and gives a pair to the homeless for each one sold.
Pros
Cons
Posted on Nov 19, 2019
The women's knee-high socks are fine, and don't slip down. In fact, they are so tight in the calf and upper leg they almost cut off the circulation! I am 5'7' and weigh 130lbs...so I don't think my calves are excessively large. They are so uncomfortable, I can't wear them.
Bottom Line: No, I would not recommend this to a friend
Company Response from Bombas
Nov 20, 2019
Hi Laura,
My name is Kairi and I'm with the Customer Happiness Team here at Bombas.
Thank you for providing feedback on our Knee-High Socks despite your experience. I'm sorry to learn they didn't fit you perfectly. Fit is always a personal preference, which is why we stand by our socks 100%.
You are covered by our 100% Happiness Guarantee, so we'd be love to get replacement pairs sent out to you. In addition, we can also refund you for the purchase. It's all up to you.
I'll be reaching out to you shortly via email.
Thank you!
Posted on Mar 6, 2020
I loved the idea of this being a charitable thing as well as a good thing for me. I've been hearing forever how these are the best socks you'll ever own, but I guess if you hear commercials enough, you start to believe. I don't know anyone who actually owns a pair. So I finally took the plunge and, I must say, I've worn socks that feel better. These just feel like regular socks to me. They aren't even that soft. And considering I paid over $100 for them? I expected better. I'm supremely disappointed.
Bottom Line: No, I would not recommend this to a friend
Company Response from Bombas
Mar 6, 2020
Hi Deanka,
My name is Tim and I'm with the Happiness Team here at Bombas. Thank you for taking the time to leave us a review, though I'm sorry to hear you weren't happy with our socks. We have a 100% Happiness Guarantee that we take very seriously, so we'd love to help make things right.
You're always covered for free returns and exchanges, so we'd love to help you find a different style that's more to your liking. So that we can get things started, please shoot us an email at hello@bombas.com at your convenience. We're confident we'll have you up and running in some new pairs that are more up your alley in no time.
Thank you again, and we're looking forward to hearing from you!
Posted on Apr 4, 2020
I was originally very impressed with the comfort of the socks and have bought over 15 pairs. Then I started having lots of holes in the bottom of my heels. No other socks I wear have had this problem. The customer support from Bombas is really good and will give you replacements with minimal questions. I just do not like to make complaints and ask for replacement socks. They really need to fix how thin their heels are.
Bottom Line: No, I would not recommend this to a friend
Company Response from Bombas
Apr 6, 2020
Hi Don,
My name is Tim and I'm with the Happiness Team here at Bombas. Thank you for taking the time to leave us a review, though I'm sorry to hear about the holes that developed in your socks. So that we can troubleshoot the issue and help you find a solution, please send us an email at hello@bombas.com at your convenience. Once we hear from you, we'll get started on the next steps right away and get you set up with some new, better functioning pairs.
Looking forward to hearing from you!
Posted on May 8, 2020
I love these socks but I've given up on them because of heel holes that appear after about a dozen wearings. At over $10 a pair for little sneaker socks that wear out fast, it is just not worth it.
Bottom Line: No, I would not recommend this to a friend
Company Response from Bombas
May 20, 2020
Hi David,
Tim here from the Happiness Team at Bombas. Thanks for taking the time to leave us a review, though I'm sorry to hear about the holes that formed in your socks.
This isn't typical of our socks, so we'd be happy to look into this issue for you and help you out with some replacements. Please email us at hello@bombas.com at your convenience so we can get things started.
Hope to hear from you soon!
Posted on Oct 31, 2020
Have purchased several pair of Men's Ribbed Over the Calf Dress Socks. They are very comfortable but quickly develop holes in either the toe or heel. Bombas replaces the defective socks quickly, but it is becoming a nuisance to have to do request replacements. I have many pairs of Gold Toe Men's Over the Calf Socks that last for many years without wearing out. They are much less expensive and equally comfortable. Bombas has excellent customer service, but its products that I have purchased are not worth the money.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Comfortable socks
Excellent customer service
Poor quality, socks wear out much too quickly
Expensive considering the poor quality
Company Response from Bombas
Nov 2, 2020
Hi Ron,
My name is Emily and I'm a member of the Happiness Team here at Bombas.
Thank you for taking the time to leave us this feedback, although I'm very sorry to hear that you've experienced holes in your Bombas replacements. Quality is a top priority for us and we take these issues seriously. It sounds like you may these holes may be coming from a defect, in which case we would take a thorough look and discuss with our manufacturing partners to see what could have gone wrong.
We stand by our 100% Happiness Guarantee no matter what, so we would be very happy to send you another set of replacements in the style of your choice and make things right. Please feel free to connect with our Happiness Team at hello@bombas.com so that we can resolve this issue as soon as possible.
We look forward to hearing from you and look forward to serving you better in the future.
Posted on Jan 6, 2021
Their Merino Wool calf socks had the highest wool content I could find so I purchased a 4-pack of Women's Originals calf socks in February 2020. The calf part kept sliding down so I requested replacements a month later.
I requested replacements only this time with 2 of the pairs being the solid colors as I thought it was a factory defect with Originals. The solids fit looser (even being the same size) and the calf portion slid down more. In 6-10 wears, every pair either got a heel hole or the wool in the heel/ankle fell out in tufts leaving only the nylon thread mesh.
I'm waiting for their stock to replenish as they're out of stock on most wool colors in my size so that they can send me yet another replacement set. I've resorted to sewing the holes closed for now.
As long as Bombas will replace them, I guess I'll have to keep asking for new pairs until I get my money's worth as it seems their quality control at the factories need work.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
High wool content
Price for multi-packs
Donating socks
Very short lifespan
Quality/fit inconsistent
Company Response from Bombas
Jan 7, 2021
Hi there,
My name is Cory and I'm a member of the Happiness Team here at Bombas. I appreciate you reaching out to share your experience with us though I'm sorry to hear it hasn't been the best.
Our product was thoroughly researched and developed over two years, and with our Stay-Up Technology, you definitely should not be having socks slide down your legs. I'm so sorry to hear this has happened, this isn't usual for our socks and we're definitely going to do our best to make this right for you. Rest assured, we'll share this feedback with our sock design team to look into for quality assurance purposes.
That being said, as you've mentioned, you're always covered under our Happiness Guarantee for exchanges or returns as you need. Please keep in touch with our Happiness Team here for updates on when the styles you'd like to try are back in stock: http://bit.ly/bombashelp
Bombas has your back and will support you however we can. In the meantime, I thank you again for reaching out and please let me know if you have any other questions or concerns. We're all here to help.
Posted on May 18, 2021
My son bought me eight pairs of socks for Christmas. It is now less than five months later and they are no more. I loved the sox, the comfort, and the fit, but after a few wears, every one of them had a hole in the heel and I had to toss them. If the heels were reinforced, it might be something to buy again. But now, not likely.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Comfort
Reinforced at the balls of the feet
Fit
Quickly developed holes in the heals
Company Response from Bombas
May 19, 2021
Hi Allen,
My name is Cory and I'm a member of Bombas' Happiness Team.
Thank you for sharing your concern with us though I'm sorry to hear your socks have been having issues. This is not normal for our socks and with our Happiness Guarantee, I'd love to help make this right for you.
For all of our products, we have a Happiness Guarantee that will always cover you for returns or exchanges. Instead of throwing out your socks, please reach out to us and we'd be happy to send over replacement pairs. That said, I'll be following up with you shortly to help get your replacement order started.
I look forward to helping with this so please keep in touch.
Posted on Jul 25, 2021
I did not really have a bad experience with Bombas, but the pricing is not good. I purchased some socks. They are stylish, but pricey. The fit and material do not warrant the price. I suspect the donation is what drives the inflated price. I think the t-shirt pricing is even more pronounced. A Pima cotton t-shirt at Bombas is $40. A very similar (at least equal, potentially superior) Pima cotton t-shirt at a competitor is $32. That is a 25 percent price differential.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Style
Price
Fit
Company Response from Bombas
Jul 31, 2021
Hi Greg,
My name is Savannah, I am with Customer Happiness here at Bombas.
Thanks so much for taking the time to leave a review - we really appreciate your feedback.
There are a few factors that contribute to the price point of our products, including best-in-class materials, leading manufacturing partners, and extensive research and development during our design process.
That said, you're always covered by our Happiness Guarantee so if you don't think your socks aren't worth every penny, we're happy to help with a return or exchange. Please reach out to us at the following link if you're interested: bit.ly/bombashelp.
We look forward to speaking with you!
Posted on Oct 21, 2021
When I first received my pairs of Bombas socks I really enjoyed how comfortable the socks are on my feet. Unfortunately, only after a few months of normal wear, the bottom heels began to get holes or just lose their material (eventually leading to holes). I've had lots of socks over the years and none have worn out so quickly - these weren't even stressed in any way except normal walking and machine washing.
The first pair I returned and got a replacement but now the other 4 pairs I got are all starting to get holes within a year. As much as I appreciate the comfort, I likely won't spend the money on these in the future. Again, these socks are mixed in with a bunch of my other socks so they weren't getting worn on a daily basis - at most maybe once a week for one day.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Comfort
Style
Poor quality
Short life span
Cost
Company Response from Bombas
Nov 16, 2021
Hi Joe,
My name is Savannah, and I am with the Customer Happiness team here at Bombas.
Thanks so much for your review - although I'm so sorry to hear that you've experienced these difficulties with your Bombas. Please know that we're dedicated to finding a solution to this issue and think that a different size or style could be helpful.
Please reach out to us at the following link so we can help you directly: bit.ly/bombashelp
We look forward to speaking with you.
Posted on Apr 2, 2022
I love how Bombas no-show socks fit and feel but at $12 a pair these fall apart. I purchased them since they have a “lifetime” guarantee BUT it was a HUGE hassle to get the replacements and they shorted me on those. I feel like the quality has gone down even further because the replacements didn’t last 6 months and after the hassle on the first round, I’m looking for a new brand.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Guarantee
Quality
Fit
Quality
Replacement process
Customer service
Company Response from Bombas
Apr 2, 2022
Hi there,
My name is Savannah, I am with Customer Happiness here at Bombas.
Thanks so much for your honest feedback, although I'm so sorry to hear that you had this experience with your No Shows and our service. We definitely never meant to short you on our Happiness Guarantee as our Customers' happiness is our #1 priority so we'd love to make this right.
We'd like to find a solution for the defects in your socks - defects are often the result of sizing issues or harmful friction so we think a new style or size might do the trick. We'd be happy to send a trial pair your way so if you're interested please reach out to us here: https://bombas.com/pages/contact-us
We appreciate your support and look forward to speaking with you!
Posted on May 24, 2022
I’ve bought numerous pairs of Bombas socks including calf, ankle, and hiking. Some were wool, but most are cotton.
My calf socks are doing okay because I don’t wear them very often, but all of my wool socks wore through within 9 months to a year. The same thing happened to my husband’s wool socks. I had my wool ones replaced with cotton ones, which required all of my replacement credit plus another $20 to $30 because the price had gone up. The replacement socks wore through again and I got another set of replacements for more money. The final ones that I’m using now have only lasted about 1 year but only because I’m careful to rotate which ones I wear. They are beginning to wear through but I’ve decided not to replace them anymore. I’m just using them as rags at this point.
The socks are definitely supportive and hold their shape, but not worth the money in terms of durability versus price. I’ve never had any problems with holes in any other socks that I’ve purchased, especially after a year or less.
I almost wonder if the warranty and low durability are to encourage you to come back and spend more money. I definitely had to pay more for all of my "warranty" replacements.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Fit
Cool colors and characters
Durability
Warranty
Company Response from Bombas
May 26, 2022
Hey Tracy,
Savannah, here, from the Bombas Customer Happiness team.
Thanks so much for your review, although we're sorry to hear that you had this experience with your wool Bombas. We completely understand your frustration and, in addition to sending replacements, we'd like to help find a solution.
When you have a chance, please reach out to hello@bombas.com so we can help you directly.
We look forward to speaking with you!
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