Bombfell Reviews

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Bombfell

Overall Rating

4.6

158 Customer Reviews

Summary

Bombfell is a monthly subscription service using tech and personal stylists to help men select clothes that best suits them. Learn how customers are rating this service.

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Customer Reviews

4.6 Stars out of 158 Reviews
5 Star:82% 4 Star:7% 3 Star:0% 2 Star:1% 1 Star:7%
90% Recommend This Service
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Posted on Mar 30, 2019

Support and style by Lilly

By Scott W., Chicago, IL, Verified Reviewer

Recently, I received a Bombfell package from my stylist the night before I was leaving on vacation. The clothing was fantastic and I was keeping the entire shipment. With all of the last minute vacation items, I completely forgot to "review and check out" online with Bombfell for the 20% discount on the order. This is the first shipment in two years that I have missed the deadline.

When I hit port and saw the credit card transaction, I contacted Bombfell support and explained what happened. Lilly was awesome in understanding and applying the discount for me. Bombfell is a fantastic company, and just about exclusively does all of my clutching shopping.

Thank you so much Lilly and the Bombfell Team!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Mar 31, 2019

Excellent customer service...as ALWAYS!

By Michelle B., Maryland, Verified Reviewer

The Bombfell customer service has been amazing since my husband began receiving the service. Personable, prompt and knowledgeable. Every time I have been in contact with any member of the team I receive individual responses. I appreciate not being directed to a faq location. Exceptional Customer Service is a great quality to have in this day and age.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 7, 2019

Really good stuff

By Andrew W., Cranston, RI, Verified Reviewer

Bombfell delivered a number of Amazon pieces, and I kept them all. The prices were more affordable than competing clubs, and I was extremely happy with the style and fit of the items I now own.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 7, 2019

Very nice service person Martha!

By Thomas S., Chaparral, NM, Verified Reviewer

Extremely friendly and professional staff. I was contacted by Martha and she handled all of my problems in no time. Good experience and I would recommend even to the closest of friends!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 8, 2019

I have tried a few...

By Dan D., Valdosta, GA, Verified Reviewer

Lisa does a good job of listening and figuring out things for me to try. I have been a member of a few of these types of services, but Bombfell is by the best in my experience. Quicker to get my size correct, quicker to get to new styles that I like.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 10, 2019

Super fast and super helpful

By Ryan P., Connecticut, Verified Reviewer

I ran out of time in my preview period and would've sent the return items back in time, but the last day of my try-on period ended on a Sunday - when FedEx is closed. I politely requested an extension to Monday, and Janelle responded quickly and politely. She understood my problem and resolved it as requested - by giving me another day to return my items. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 13, 2019

Great service

By Yair T., Ashland, MA, Verified Reviewer

Bombfell is a great service, especially for someone like me who absolutely hates shopping.

They offer great quality clothes and everything work with you to find a good fit.

I would definitely recommend this service to others.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 15, 2019

Customer service - Lilly

By Timothy G., New York, Verified Reviewer

Customer service for this product was great. Their representative, Lilly, responded right away and solved my problem with shipping. Every interaction has been friendly and helpful. I would definitely recommend for anyone looking for a stylist service.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 22, 2019

Lilly was great.

By Alex D., Georgia, Verified Reviewer

I had an account hold on my debit card from Bombfell and didn't understand why so I emailed Lilly about it. She got back to me the same day and explained everything. Turns out it's not a charge and will be off my account very soon.

Also, the service and experience online have been great. I love that the stylist is very personable and the fact that you can see what is in the box before it ships in case you want to make any changes.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 23, 2019

Fantastic service for anyone with a busy lifestyle

By Patrick S., Los Angeles, CA, Verified Reviewer

I found this service through a quick Google search and have been overwhelmingly pleased so far. Each month they will mail you a personalized box of clothes or wardrobe accessories that you can modify to your specific needs. I can message my extremely friendly and personal stylist, Tania, and tell her what I like and don't like about specific outfits. Lilly in customer service is also extremely helpful if you have any questions or problems. Very accommodating and reliable service, which I find extremely helpful as I feel like I'm always on the go and don't really have a lot of time to go out and find new clothes to buy.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 24, 2019

Timely response

By Chris Y., Ohio, Verified Reviewer

Martha resolved a checkout/payment misunderstanding on my part in a very timely manner, no questions asked. She was very accommodating even though the mistake was mine. She made sure that I understood the policies to prevent the mistake in the future. This kind of service definitely deserves return business. Thanks Martha!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 30, 2019

Great customer service

By Nathan P., Texas, Verified Reviewer

I did not receive my invoice and return label with my current order. I sent an email regarding the issue of how I was going to send back my returns. Janelle responded promptly to my email inquiry with a solution that resolved my concern.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 30, 2019

Quick and friendly

By Jordan L., Quincy, IL, Verified Reviewer

Lisa from Bombfell was quick to respond. Her response addressed each point in my email, and she was friendly.

Bombfell has continuously provided me with a great wardrobe and has addressed the one concern with quality that I've had.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 30, 2019

Had a returns question

By Ryan M., New Jersey, Verified Reviewer

I had returned my unwanted items late and Bombfell charged me for those unwanted items, which was my fault. I dropped the returns in the mail in the morning and the charges posted that afternoon. I emailed Martha asking if I would get a refund. She emailed back less than 24 hours later and told me I would get a refund once the items came back and were confirmed in new condition with tags still on. It was a quick response with the information I had requested. I was disappointed that the website did not provide a phone number to call, but they do promptly respond with helpful information when you write to them.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 6, 2019

Thanks Martha and Caitlin!

By Brendan C., New York, NY, Verified Reviewer

Twice now I’ve brought an issue to Martha’s attention and both times she responded immediately with a very understanding and effective solution. Services like these are all over the place, but I can’t imagine leaving this one as long as they continue to put this level of emphasis on their customer service. Thanks Martha for the assist, and thanks Caitlin for making me look as cool as I feel!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 9, 2019

Excellent and understanding service

By Nathan R., Alabama, Verified Reviewer

In the midst of a house move, I misplaced a shipping label to return a jacket that I elected not to keep. Coincidentally, my check card number was stolen the same week, so I had to get a new check card. Long story short, my account wasn't updated and I still had the coat a couple of months later. When I finally got around to explaining to Bombfell, customer service - Lisa was my rep - was totally understanding and accommodating. She sent me a new shipping label to return the coat, and I'll be ordering from Bombfell again soon.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 9, 2019

Fantastic service

By B K., Boston, MA, Verified Reviewer

The stylists are fantastic, the clothes are great, they've added pieces to my wardrobe that I never would have even tried on if it were up to me. I'm excited to have them continue to style me.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 13, 2019

Bombfell order

By Mike D., Illinois, Verified Reviewer

My last order hit all of the bases. My stylist Janelle was great, she listened to what I was looking for and picked stuff that fit and looked good on me.

When I put my account temporarily on hold, Janelle was quick to respond and let me know how to schedule my next order when I was ready.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 13, 2019

Speedy, professional service

By Tobin M., Madison, WI, Verified Reviewer

It was the weekend, and I decided at the last moment I wanted to change my order. I didn’t expect to hear back from Bombfell til Monday. Yet I heard back from Janell in customer service in less than an hour! Problem solved - fast, friendly, professional. Beyond impressed!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 29, 2019

Great service

By Mike M., Clarence Center, NY, Verified Reviewer

Janelle at Bombfell followed up with me timely and addressed my concerns. She went above and beyond and this is why I love Bombfell! Couldn’t be more pleased with the clothing so far and the customer service is top notch. Thanks Janelle!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on May 29, 2019

Quick solution to my problem

By Chris G., Jackson Heights, NY, Verified Reviewer

I misplaced my shipping label and contacted Bombfell to see what I needed to do to get another one. Lilly was able to immediately send me a replacement without any fuss. Thanks for solving my problem so quickly.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jun 4, 2019

Bombfell customer service

By Jeff A., Verified Reviewer

I had a question about the delivery date. FedEx delayed my shipment arrival until I was already on vacation. Lilly in customer service responded to my issue very quickly and extended my review time until I return from vacation. Very satisfied with her quick response. Thanks Lilly!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Oct 17, 2018

Great in theory, not as smooth in practice

By AJ C., Seattle, WA, Verified Reviewer

I started using Bombfell because I'm a daytime software engineer and evening volunteer as an assistant coach and at a non-profit, so shopping for clothes is a hard task. I heard about Bombfell through my uncle who uses it and figured I would give it a try. It's great having someone who thinks fashion-forward select some clothes for you, but it seems like their inventory is often limited, and the pieces picked out for me are usually 6/10 or 5/10 on average. Only a few times have I really liked an item.

I also received a flannel with a tear in the cuff, but I'll call that a 1-off.

Bottom Line: No, I would not recommend this to a friend

Company Response from bombfell, Inc

Oct 19, 2018

Hi AJ,

Thanks for providing an overview of your Bombfell experience! We appreciate the feedback about the styling not being exactly to your liking at this time. We reached out to you today with a potential solution to bring the selections more in line with your tastes. Definitely touch base with us if you have any further questions and we can help!

Best,

Team Bombfell

Helpful Review? 3 People Have Voted

Posted on Oct 17, 2018

Great service that makes me wish I had disposable income!

By Zack H., Los Angeles, CA, Verified Reviewer

I am a 40-year-old man that has been buying all of his clothes from Target for the past 20 years. When I think about why, affordability tends to come up. But really it's also about convenience. Going to a mall, going to huge department stores, going to various small clothing stores, it's all a little overwhelming to me. I need my window of choices narrowed way down.

And here is Bombfell, a service that says, "Don't sweat it, we got you." After taking a survey that asks about your fashion preferences, and what you're willing to try, and what you're willing to spend, you're assigned a personal stylist. You get an email introduction which is a nice personal touch. (Shoutout to Stephanie!) Within a day or two, you receive an email detailing your first order. You can either fine tune it, accept it as is, or ask for a whole new order before it ships to you. I asked Stephanie to replace a couple of items that weren't working for me, and she happily and quickly obliged.

Shortly thereafter your order arrives in the mail, and it's Christmas morning. Admittedly, it's the crappy part of Christmas where your Mom gives you a sweater and a pair of socks and makes you try them on, but still. You have seven days to try things on and decide what you want. You don't have to keep anything. If you decide none of it works, you can send it all back, and you're out the $20 styling fee for the order. If you decide to keep anything at all, that $20 fee goes towards the purchase. And there's a sliding scale of discount. The more items you keep, the bigger the discount you get, up to 20% off if you keep 4 items.

In my order, there were some instant classics and successes that I loved, an outright dud, an item I just didn't love enough for the price, and a pair of pants that I thought were the greatest pants I ever experienced, but they were a little too big. I didn't know how the process worked for exchanging for another size, so I emailed Bombfell. I got a very quick response from Megan who explained step by step everything I had to do to exchange. It's fun to note that even the person responding to your emailed question comes with a little "I'm a human being" biography. When you checkout/return your clothes, you're given a little survey that asks detailed questions about how things fit, such as how was the length, the fit in the chest, the arms, etc. And you can let your stylist know what you think about each item, such as too short for my tastes, or love the fit but don't like the color. This seems to indicate that the more I shop with Bombfell, the better my picks are going to be. It makes for a fun experience that made me eager for my next order.

Now the price part. Again, I've been shopping at Target my whole life, so the notion of spending $80 for a pair of pants was kind of blowing my mind. Likewise, $75 for a shirt is an extravagance for me. But that being said, once the items arrived, I have to concede that there is a world of difference between the clothes my stylist picked for me and the clothes I've been buying, just in terms of quality and material. It's night and day. Still, to keep everything I had been sent, which included a blazer I requested (if I didn't mention it, you can indicate what you'd like, be it shirts, shorts, socks, glasses, blazers, whatever) would have been over $300. As a t-shirt and jeans kind of guy, that's a big leap to make. Then again, I signed up for Bombfell because I want to take steps to improve and expand my wardrobe, so I'm willing to dedicate a little money to the process. But within reason. Like I said, there were things in my first order that I scoffed at and said there is no way I would ever pay that much for that. But again, there were other things that I thought were completely worth it. But you know what you're getting into when you take the introductory survey that asks how much you're willing to spend on particular items. Suffice it to say, there was not an option in my preferred price.

You do get the option of selecting how often you'd like to receive orders though. It's twice a month, once a month, or once every two months. I picked once every two months for budgetary reasons, but the process was so great that I'm eagerly awaiting my next shipment. And again, I wish I had the disposable income to let me stylist go wild on a shopping spree.

So I've only had the one order, but with the one, I'm hooked and sold. The only thing holding back that 5th star for me is the fact that I just can't afford to fully exploit the service. But as far as concept, execution, and service with a smiley picture and friendly biography, Bombfell is a winner.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 19, 2018

Hi Zack,

Thanks for sharing your experience! We're so glad that Bombfell has been a winner with you and you've been able to really feel the quality of the items. We want to make sure that we fit into your budget, so definitely make sure to take advantage of our price match policy and our "Keep More, Get More" discount when possible! You can email us at support@bombfell.com if you want to learn more about these. Thanks again for all the love. We appreciate it greatly and we love having you with us.

Best,

Team Bombfell

Helpful Review? 3 People Have Voted

Posted on Oct 24, 2018

Bombfell credit

By John M., Tennessee, Verified Reviewer

Megan was very prompt in responding to my needs, and she offered a credit due to some issues with my initial order. The issues were:

1. A tie/shirt combination that didn't work because the shirt collar is too narrow for the paired tie.

2. A blazer that came in 42 Regular when I had noted 40 slim/athletic in my profile.

My stylist, Maddy, is working on some replacement items that I hope will work. It's early, but so far Bombfell has been friendly and easy to work with.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 26, 2018

Hi John,

We're definitely glad to hear that Megan was able to assist you! We will definitely use your feedback incorporate it into the coming selections. If you have any further feedback for us, definitely feel free to reach out to us at support@bombfell.com!

Best,

Team Bombfell

Helpful Review? 3 People Have Voted

Posted on Nov 17, 2018

Had questions...got answers, and clothes.

By Stuart R., Broadway, NC, Verified Reviewer

So I started with StitchFix and was disappointed with what I received then I was told about Bombfell. I had a lot of questions, many were answered on the site, others were answered by the quick staff. From the start, everything is made simple, they are helpful and allowed me to decline items that didn't fit my style before they even left the showroom. It is for this that I would recommend this to everyone.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 21, 2018

Exceeded my expectations

By Tim R., Los Angeles, Ca]A, Verified Reviewer

I was hesitant about signing up for a clothing service, not wanting to get involved in wrong fits, returns, frustrations, etc.

That all changed with my first, then second orders.

I really loved the selections sent to me, which meant someone (my stylist) actually listened and gave thought to my size and preferences.

My wife really likes the clothes I sport from Bombfell. On the one occasion that a shirt did not fit after the first wash in cold water, they promptly solved the matter.

I’m looking forward to my next order, and clothes for colder weather.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted
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