Do NOT do business with this company! I happened to see an advertisement for Cosmedique boasting about their anti-aging skin product that takes 10 years off your appearance. They were offering a free 15-day trial and you only had to pay for the postage. I fell, hook, line and sinker. It wasn't until AFTER I placed my order that I was able to read that at the end of the 15-day trial period, $187.50 is DUE UNLESS I call PRIOR to that date. The deal was supposed to be 3-5 days.
5/14: I ordered the product and tried to cancel that same day. It's impossible to contact them via phone. It rings and rings, finally a soft sweet foreign female voice tells you all representative are "busy" and puts you on "HOLD." AFTER 15 minutes, the rep tells you they are still busy and to go to their website for information.
5/15: Yesterday, I see the product has been mailed via USPS.
5/16: The product has been SITTING in Juniper, Florida since 3:06 yesterday and is STILL there today (5/16).
Meanwhile, I have a flight scheduled for 5/23 and unless this product comes BEFORE then, I won't be able to MAIL it back.
I'm going to post a Tweet and include the Florida Attorney General and Consumer Advocate. This is a BIG RIP-OFF and I feel VIOLATED! Oh, I even sent them an email which they acknowledge receipt of, but have not contacted me.
Bottom Line: No, I would not recommend this to a friend
Company Response from Cosmedique Cosmetics
Jul 26, 2019
Here at Cosmedique we offer both regular purchases as well as 15 & 30 day trial offers for those that wish to partake in a try before you buy option.
For those that opt to order a trial offer, all of the terms of our promotion are available on our website check out page for the customer's review prior to placing their order. They are also reiterated on the customer's order confirmation email. We encourage and hope that a customer will read the terms of their order prior to placing it.
First orders with our company on the trial offer, come with both the trial time as well as a concurrent 100-day money-back guarantee.
This reviewer in particular did not read the terms of her order until after she placed the order. She reached out to us to cancel it which was absolutely fine however, her order had already shipped. We instructed her to refuse it.
On May 21, 2018 (the day prior to her review) she contacted us to let us know she refused the shipment. We verified this with USPS and closed her account that day having never charged her for the product itself.
After seeing this review posted the day after, we tried to reach the customer to find out why she was still upset and how we could help, however, she never returned our phone call nor responded to our email.
Again, we encourage all potential customers to read what they are ordering from any company. This is why we offer both regular purchases as well as trial offers. And again, a first order with our company comes with a 100-day money-back guarantee whether you opt for the trial offer or purchase the product outright.