Summary
Curology is a line of customizable skincare products designed to allegedly help address the skin problems most pressing to you with prescription-strength ingredients.
Posted on Feb 15, 2018
I wish I could leave a positive review on the product, BUT I still haven't tried it because USPS lost it and trying to correct the issue with Curology to actually UNDERSTAND is a lost cause. So I am out shipping for the trial, the item, AND I lost confidence in Curology's customer service! Terrible.
Bottom Line: No, I would not recommend this to a friend
Company Response from Curology Inc.
Feb 15, 2018
Hi Kimberly,
I'm so sorry to hear you've had trouble receiving your shipment!
Our team is happy to replace lost shipments. We may first ask that you check with USPS or confirm your address with us before we do so. This helps us to determine what may have caused your shipment to fail in the first place.
Please reach out to our support team and confirm your current shipping address. They will be more than happy to have a replacement sent out to you.
If you have any questions, don't hesitate to email us at support@curology.com.
Posted on Dec 7, 2018
I ordered this because it was a free trial and I was breaking out. I canceled the trial right away so that I would not forget, and it said I could restart at any time. If the treatment went well, I would restart.
My skin cleared up in a matter of DAYS. Then, suddenly I have cystic acne which I've never had before. Just as other reviews have said. Just as my best friend who now lives in New York and wasn't here to stop me from doing internet trials.
Then I got an email saying my second bottle had shipped? What a nightmare. And they're denying I canceled my subscription when I literally did it immediately after ordering.
Seriously. This is a MESS. These other responses have to be paid. They tell you that your skin is just adjusting? This has done permanent damage to my face. I am terrified.
Bottom Line: No, I would not recommend this to a friend
Company Response from Curology Inc.
Dec 7, 2018
Hi Jenn,
So sorry to hear you did not see the results you were hoping for! Do know that it can be common for your skin to worsen before it gets better, and our medical team is on hand to help offer advice to keep your skin on track. I encourage you to reach out to them with updated photos. They'll be more than happy to check in with you and offer advice.
I'm sorry to hear you had trouble cancelling your account. If you received an email confirming your cancellation prior to this latest shipment, please do forward that to our support team and we'll be happy to look into what may have gone wrong here.
Once your account is cancelled, no new shipments will be processed. Please let us know if there is anything else we can help you with. Our support team can be reached at support@curology.com, anytime.
Posted on Dec 9, 2018
I decided to give it a try. Everything went ok, but I never noticed a difference in my skin, so I requested to cancel the subscription. I have requested a refund multiple times, emailed them multiple times, and I never received a reply. They don't have the decency to answer you back. They also don't have a phone number to talk to a real person, which is absolutely ridiculous. Good luck!
Bottom Line: No, I would not recommend this to a friend
Posted on Jan 26, 2019
This product might work for acne but does nothing for aging skin! After 6 months of using the cream on alternate days, I find my skin really dry and with a crepey look that was not there before. The appearance of the wrinkles is more pronounced and overall the skin is very dry.
Bottom Line: No, I would not recommend this to a friend
Company Response from Curology Inc.
Jan 28, 2019
Hi Silvana,
Thank you for sharing your review! I'm sorry to hear you did not see the results you were hoping for.
I do recommend checking in with your Curology provider regularly for tips on how to ensure you are getting the most from your prescription. He or she is also on hand to adjust your formula, if you find it's not working for you.
If you have any questions, please don't hesitate to reach out to your provider or to our support team at: support@curology.com.
Posted on Mar 7, 2019
If you are here and reading this, then you were just like me. I was combing through reviews trying to decide if this product was going to be good. Well, it wasn't. It did absolutely nothing for my skin. And when it came time for me to cancel I was still charged $40 even when I no longer wanted the service. I had originally signed up for the 1-month $20 plan. Come to find out I had automatically been upgraded to the 2-month $40 plan. So that just drew the line. So now thanks to Curology, I am stuck paying $40 for a product I hate and don't want.
Bottom Line: No, I would not recommend this to a friend
Company Response from Curology Inc.
Mar 7, 2019
Hi Alivia,
I'm sorry to hear you had such a poor experience! I encourage you to reach out to your Curology medical provider with your concerns about your progress. He or she is on hand to help!
I'm also sorry to hear you had trouble canceling, know you're free to cancel your account anytime, and our support team is on hand to help. Canceling is free of charge.
We would never upgrade an account without your express consent. If you feel this may have occurred, please contact our support team ASAP. Your subscription plan is elected upon sign up and available to be updated anytime via your account.
Please reach out to let us know if there is anything we can do to help!
Posted on Jan 25, 2019
I have recently tried a Curology trial cure for wellness of skin. I am not pleased with the product or online chats. I used the suggestions made for additional use with their products. Such as moisturizer, face got considerably worse. Stopped trial and add on products.
Returned and get suggestions of what they can do. Might as well throw your money in the trash. I will not return to any of their consultants or their products. So much for one-on-one. What a waste of my time and trust. Back to square one. Have a nice day.
Bottom Line: No, I would not recommend this to a friend
Company Response from Curology Inc.
Jan 25, 2019
Hi Micki,
So sorry to hear you did not see the results you were hoping for! Know that it can sometimes be common for your skin to get worse before it gets better as you adjust to prescription medication. Your provider is on hand to help you through this period and on to clear skin! Or if needed, we can help to adjust your formula.
Please don't hesitate to reach out! We're happy to see how we can help.
Posted on Jan 3, 2017
Just wondering when I'll get mine, it's already been a week, and I need luscious skin, like right now. I'll wait another week but if I don't get anything, one of them all is lying. I posted this today, December 17, 2016. (11:12am). Dude, I swear if I get it in a month I'm going to be mad because they're going to charge for another one, because they are holding my card info.
Bottom Line: No, I would not recommend this to a friend
Company Response from Curology Inc.
Jan 11, 2017
Hi there,
So sorry to hear that you haven't gotten your shipment!
We'd be more than happy to help look into this for you, and send out a replacement if necessary.
Simply shoot our support team an email (support@curology.com) from the email associated with your account, and they'll be happy to help!
Posted on Apr 26, 2018
My skin has been super sensitive as far back as I can remember. Accutane helped, but I had a horrible reaction to it and was sick for years after being on it. The past couple years I had awful, painful cystic acne. I stopped wearing makeup as it just made breakouts worse. I had tried numerous over the counter treatments to no avail. Then I saw an ad for Curology on YouTube. I thought about it for a couple days, did some research online, and then took the plunge.
I’m so glad I did! My trial bottle arrived, and though my skin did get worse in certain areas (cheeks and chin), my forehead and nose looked and felt amazing! I stuck it out. A couple days into the second bottle I saw my skin shift. I am seeing very few breakouts now and no cystic acne spots at all! And the regime is so simple - I wash my face in the morning and apply sunscreen and wash again at night and apply Curology!
I can’t wait to see my skin in a couple of months!
Bottom Line: Yes, I would recommend this to a friend
Posted on Jul 22, 2018
They decrease the amount of product you get claiming people are throwing it out but are not decreasing the price. Seriously, who is throwing out their prescription medication on a monthly bases? If this is the reason, why are the prices not dropping?
Bottom Line: No, I would not recommend this to a friend
Posted on Sep 17, 2018
I am not one to write reviews, and I even gave this company multiple chances to make my experience right, and they dismissed me every time. I am WARNING anyone interested! DO NOT subscribe! The worst customer service experience I've EVER had, and if you are looking for something similar for a better price, anything with niacinamide will help greatly. Do your research, you'll see!
I signed up for a free trial almost a year ago and canceled immedietly because it was overpriced and I found a better product for a more reasonable price and I was moving. They randomly resubscribed me months later without my consent and began to charge my account. Of course, I never received the product because as I mentioned, I moved away. They refused to listen to logic and the clear paper trail of evidence. SCAMMERS. Beware!
Bottom Line: No, I would not recommend this to a friend
Company Response from Curology Inc.
Sep 17, 2018
Hi Christina,
I'm sorry to hear you've had such a poor experience with us. I can assure you that an account cannot be reactivated without a member's consent (members need to log in and answer a series of questions to reactivate and receive a new shipment). If you have any questions about this process please reach out to our team (support@curology.com), we're more than happy to help look into this further for you.
Posted on Feb 12, 2019
Love the results of my anti-aging regimen.
Bottom Line: Yes, I would recommend this to a friend
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