Read 29 FabFitFun Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 1.6
Rating Snapshot:
5 star: 4 4 star: 0 3 star: 0 2 star: 2 1 star:  23
Bottom Line: 14% would recommend it to a friend
Showing 23-29 of 29
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  • 8 out 10 people found this review helpful

    Fraudulent

    • Jacksonville, FL,
    • Nov 1, 2019
    • Verified Reviewer

    They added on a service that I didn't want. Normally, each season they send you an email that says, it's time to personalize your box! I got an email that said personalize your box now! All choices were clothes, so I thought they'll start including some clothing. No! It was a high price style service. I quickly stopped choosing styles and backed out. 2 days later, my bank account was charged. They have no number to call. You have to email to cancel. My response was that I will love the service!

    This "company" has 2 stars and the article says the complaints are few and far between! What a joke. I have to change my bank card as if it was stolen because of FFF going into my bank account without authorization.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 11 people found this review helpful

    Most definitely not a scam! I signed up last year.

    • Lake Worth, FL,
    • May 9, 2018
    • Verified Reviewer

    I signed up three seasons ago and love this company. Never had a problem. In the community forum, there are a lot of people that have had good reports regarding the customer service.

    I thought I mistakenly ordered an item, emailed them, and they responded the next day and the issue was resolved. They are also active on the forum and respond to questions and concerns.

    They are definitely not a scam, otherwise, thousands of women would be all over it! They are a huge company catering to a lot of people in both the U.S. and Canada. So, no, not a scam!

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 11 people found this review helpful

    Love it!

    • Oregon,
    • Sep 12, 2018
    • Verified Reviewer

    They are totally not a scam. I have received two boxes and they are great! One had an item that was broken but I emailed customer service with a picture of it and they are sending a replacement. I think people who are displeased are the ones who do not read the fine print. You get to choose some of the times and not others. If you buy an annual subscription, you get to choose more, but the choices are limited by the quantity, so you want to order quickly. Of course, everyone knows this, so it does cause their site to crash often on the first day you can order the new box. This is something they do need to fix.

    Even with that small problem, I love the box! There will always be some things in it you don’t want but you the value of what you get is so high that it’s worth it. If you want to know what’s in the box beforehand, check out mysubscriptionaddiction.com, they post there. Also, the first box you order will be the editor's box, which is slightly different than the other boxes.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 9 people found this review helpful

    Love FabFitFun

    • North Carolina,
    • Feb 16, 2019
    • Verified Reviewer

    I'm thrilled every time I receive my box. You definitely get bang for your buck. Fantastic quality, full sizes and the add-on option is incredible. I have tried several products that I would have never considered at regular pricing and found that they are worth purchasing regularly.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Horrible customer service

    • California,
    • Nov 14, 2019
    • Verified Reviewer

    Customer service is horrible!

    I got charged three times for 1 box, never received. Over $400 in charges from FabFit. I called, emailed just get the runaround, super frustrating. No resolution after months. Just going to report to BBB and submit a fraud complaint with my bank.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    BUYER BEWARE!

    • Tampa, FL,
    • Nov 21, 2019
    • Verified Reviewer

    If I could give this company less than one star I would. I gave this as a Christmas gift to a family member and we are totally disappointed. The products have not been as described and disappointing, to say the least.

    Of course, it is auto-billed for the next year without any advance notice. I went to cancel the subscription (within a week of the renewal charge) and after a long wait period and confirmation of when the reimbursement would show up on my credit card. I was credited with...only 75% of the annual charge!

    This company is unethical!

    I'm suspicious of auto-renewals to begin with and this just confirms.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    FabFitFun Style stole almost $200.00 from me

    • Pennsylvania,
    • Nov 18, 2019
    • Verified Reviewer

    This company is a joke for the Style box. I receive and still receive the seasonal boxes BUT I am no longer receiving the Style box due to them taking almost $200.00 without authorization AND I returned the items I didn't want to keep! Any returned items you aren't supposed to be charged for but yet here I am. Any time you call them, they say "sorry Style doesn't have a phone number but they'll email you when you get in".

    Ok, first you work in the same office (the girl I was speaking to went to check several times if an agent was available because I refused to hang up and "Have someone call me back since I'm at the top of their priority list". Not everyone has $200 to just have taken from their account, that really screws some of us. I'm still waiting for a response and probably won't even get one. I even received my package halfway cut open (I still have the photos for proof), and yet here I am being charged for items I sent back (in a box that was not cut open unlike the one I received in the mail, lol).

    This has been an extremely unpleasant interaction. I'm not sure how FabFitFun is as popular as they are with their terrible business practices.

    Bottom Line: No, I would not recommend this to a friend

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Showing 23-29 of 29

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