FabFitFun

I have subscribed to FFF for 3 years. I had, for the most part, been happy and felt like the products, even if they weren't for me, were worth the money. My Winter box was kind of crappy but I was optimistic. I got my Spring box today and just contacted them to cancel. I got a box worth of crap I would never have purchased for anything. I wonder if the company has been bought out? I sent a message to the customer service rep who responded with a condescending and rude message to me which made me cancel immediately. I am going to try CAUSEBOX, all of my girlfriends have canceled FFF and now, so am I.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I've been a customer for years and always enjoyed my boxes. Some were awesome and some were, well, just ok. But overall it was worth keeping my subscription.

I then began doing add-ons and ordered a LOT! I ordered an expensive item for Christmas that was to be shipped in a month. They charged my account immediately.

When a month went by with no item I contacted their customer service who was NOT helpful and they actually disconnected. I waited a few days and called back. This time I was told they would look into why my package wasn't shipped and get back to me. Waited and no follow-up.

I contacted them a third time and once again was told that they would get back to me but they can't refund "drop shipments" because they don't ship the packages and they would need to work with the seller. The seller was FabFitFun! I have no idea who they contracted with but I purchased an item from FabFitFun and my credit card was charged by FabFitFun.

They never got back to me so I had no choice but to dispute my credit card charge! Time runs out on disputing nonreceipt of items! Once I disputed that the item never shipped they went in and canceled my membership. I'm actually glad about that because I no longer wish to support a company that has such horrendous customer service and takes zero responsibility for packages never being shipped!

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I have subscribed to this program for a total of four boxes (annual subscriber). The first box was so neat and had a lot of fun, quality, items. After that, the boxes grew progressively worse in both content and quality.

I was already quite dismayed with how few items were made in countries where workers are treated ethically, but last Autumn, when it was time to make my choices, over 85% of the offerings came from China.

I made my choices and waited for the box. When it arrived, what FabFitFun chose to put in the box, along with what I requested, absolutely stunned me! The plastic jewelry, which was chosen by FabFitFun, not me, looked like something you would put in a favor bag at a pre-K birthday party. One item I chose was a woven tray and it is exactly what I hoped it would be.

One quality item out of the whole box is not how the program is described. They also try to get you to buy "bargain" items in their pre-order sales. Not bargains and, in many cases, not quality items. Simply put — not worth the price.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

The customer service is horrible. Shipping/transit times are horrible. It takes weeks to receive the boxes after they tell you it ships. The boxes don't actually move for at least 2 weeks after they tell you it shipped. They tell you they are working on it, but there has been no improvement in over 2 years. I have given up and have canceled my subscription due to lack of concern by this service.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Do not subscribe! And if you do, do not order add-ons! I’ve ordered add-ons twice. First time, the order never arrived. They issued credit only. For a specific sale so if I missed it, I’d be out of luck. I didn’t. I ordered another item. THAT DIDN’T ARRIVE. I’ve waited a full month for a refund of under $30. Not to mention that you can’t call anyone. Everything is texting. I’ve NEVER experienced worse customer service in my 53 years on this earth.

Bottom Line: No, I would not recommend this to a friend