Fabletics

I canceled their order and they still charged me! Are you kidding me? Then they tell me it will be credited back to my account between 5-7 business days, yet were so quick to take the money out of my account in the first place. Poor customer service.

Bottom Line: No, I would not recommend this to a friend

I went to their website following a black Friday ad on Facebook. The prices looked reasonable, so I bought a couple of things. In the whole process, giving my information to sign in, I did not read anywhere about the membership fee. Either I was blind, or it was in very tiny letters. The clothes were ok, but I wouldn't buy them for the full price as they are not that good quality.

A month late I checked my bank statements and got a £44 charge from Fabletics. As soon as I realized it was a membership fee, I called my bank to cancel any subscription with them. I found the whole thing a bit dodgy and disappointing.

Bottom Line: No, I would not recommend this to a friend

I was so excited to try out Fabletics - too bad it didn’t live up to what I thought it would be. In my opinion, quality wise - it is lacking. I have now bought 6-7 sets of clothes and each and every one of them has a hole somewhere. I wash all of my exercise clothes in cold water, with like colors and never dry them. I haven’t had them for long either. Another downside, the "credit" that you pay for monthly, does not work for the sales that go on throughout the months, or the big sales. For example, I have a credit right now - there is a huge end of the year sale, but I cannot use my credit (only if I want to pay full price). I really would like to know what the deal is with having to pay $50 monthly, but not being able to use it towards sales? Ridiculous. I’d rather wait for the Lululemon sales because I know the quality, and I do not need to subscribe. Will be canceling my membership.

Bottom Line: No, I would not recommend this to a friend

I received a sports bag for Christmas and wanted to exchange for another color. I am an avid Athleta customer and buy all my workout wear there. My sister-in-law loves Fabletics so I thought I would check it out. Not only could I not exchange my bag for another color, they didn’t have any other color, but I couldn’t exchange for anything. I needed some thong panties for under yoga pants. They only had M and XL. I could not figure out what size I would be. I was told I could not try them on (over my own panties, of course) and could not exchange or return if they didn’t work. The staff was uninterested and unconcerned about helping me at all. Worst customer service ever. I was going to buy the panties but ended up leaving the store, never to return. I buy a lot of workout clothes. I guess if you are a member you get treated better? A mystery to me. At Athleta, you can try it, workout in it, and if it doesn't work for you, they take it back. Great quality, so I rarely return, unless it’s an online purchase and doesn’t fit. At Soma, an underwear store, I have always tried on panties.

I guess Kate Hudson isn’t involved in the business plan of this company. Good businesses are built on customer service, this one is sorely lacking. The sales girls were ambivalent to me, could be temporary Christmas help. I even asked for a tape measure, they didn’t have one. Regardless, I would never recommend this company to anyone.

It was hard to even give one star.

Bottom Line: No, I would not recommend this to a friend

Thirteen months later I am STILL trying to end a transaction that’s turned into a nightmare with Fabletics. I ordered several pieces - kept black tights/ leggings, Capri and cycle length as they were fair quality. Long in the crotch, not much different than Walmart’s or Target's. The tops were too sheer and the printed pair of leggings I also kept didn’t hold up well after eight washings. Unfortunately, without my knowledge, I became eligible and a part of their required to purchase every month program. Long story short, when I eventually heard from the company they refunded my money - next thing I knew charges reappeared on my credit card. They continue to be difficult to deal with for Amex and me. Shop elsewhere.

Bottom Line: No, I would not recommend this to a friend

I joined when they offered 2 for $24. I purchased a few other things and returned them because either they didn’t fit or the item was poorly made. Trying to get your refund is nearly IMPOSSIBLE! Anytime they had a so-called sale, you could not find your size or item either. Kate Hudson, being their spokesperson, should be ashamed of being affiliated which such THIEVES. I referred my sister to them and never received the credit for it. She had many problems with them also. They direct their calls to people in foreign countries, which also makes it difficult to understand. TERRIBLE CUSTOMER SERVICE.

Bottom Line: No, I would not recommend this to a friend

This is a review of the business and how it operates, not the actual clothing or products.

I saw that there was a blitz sale happening for 50% off everything on the website if you signed up for VIP. I had been considering it for a couple of months and decided to sign up. I shopped, found items I liked, and went to check out. I had an old Fabletics gift card that hadn't been used yet and went to add it as one of my methods of payment - as soon as I entered it, the VIP discounts disappeared and a pop up appeared saying that they could not be applied with a gift card. This was surprising to me since this was a fully loaded gift card, not a coupon or certificate or something. Additionally, neither the gift card nor the website gave any indication before that point that you were not eligible for VIP discounts (as a VIP member) when using a gift card.

I found this extremely weird, and paid for my order without any discounts so that I could use the gift card (it was $100 - didn't want to waste it). After about a week, I decided I might as well cancel the VIP membership, having been rubbed the wrong way by the whole situation (plus I didn't love the selection - it felt very limited, and I wasn't thrilled about the idea of shopping the website again). I called the phone number to cancel and was put on the line with a representative who was clearly in an overseas call center reading a script. I asked to cancel and was given a very long-winded speech that ended in "so why don't you just keep the membership for now." I said no thank you, I'd rather just cancel and was given yet another speech, this time offering me $10 off my next payment and ending with the same statement (not a question) "so you will keep the membership for now." While the phone operator was polite overall, it was annoying to listen to them rattling off long lists of why I would regret it if I canceled rather than caring about why I even wanted to cancel in the first place. I asked again for them to cancel the account and they complied. The phone call took about 15 minutes.

The whole operation seems like they will cut corners, advertise misleading prices, and do whatever it takes to make a few more dollars, rather than trying to provide a quality product or provide good customer service to get (and keep!) customers organically.

Bottom Line: No, I would not recommend this to a friend

I tried the 2 for 24 promotion. Both items were the wrong size, returned them. The second order, one of the items had a huge run - I tried to return it but missed the return "window." I didn't care for any of the outfits and accrued 6 member credits ($349.65). Using MY member credits was a joke. First I'm told they'd be applied in checkout, they weren't. Told to only pick items costing $49.95 and they'd be applied in checkout, they weren't. I had to call and then pay tax on an order of $0. What a scam! I hate Fabletics! I am very disappointed Kate Hudson would promote such a lousy service.

Bottom Line: No, I would not recommend this to a friend

The monthly fee is not made clear if you're responding to a special offer. Yes, you get the item at a great price, but you are unaware that from that point in they will take £44 per month out of your bank account! So beware, if you fall into this trap as I did, you'll get a very average quality item at an exorbitant price!

Bottom Line: No, I would not recommend this to a friend

I was misled by an ad, not sure what Fabletics was and ended up with a membership when I only wanted a single item. When I found it and went to cancel, the chat representative was rude and demeaning.

Bottom Line: No, I would not recommend this to a friend

This is going to sound like a rant but here we go...I ordered my promo 2 for $24 leggings. Received the wrong order, someone else’s order, and never received mine. I was asked to go to post office and ship the wrong order back and call back in 24 hours, I was never informed of the free shipping label off the website, so I ended up paying $10 to ship it back.

I called back 24 hours later, got a different rep, had to re-explain the situation. When they were finally going to do a reshipment of the correct items, one of the leggings was out of stock. I asked for just a full refund, including return shipping. They were unable to give me a refund for return shipping and instead offered 20% off my next item, which means I have to spend more money to get my money "back," and did not reinstate the 2 for $24 promo. This was my first time ordering from Fabletics hence the promo 2 for $24, which I never received. And now, I’m unable to use that promo because I technically already ordered it? Even though I never received it.

Because this was the fault of Fabletics, I expected a simple, quick, and satisfactory resolution and it was not. I had to call three times and talk to a virtual agent about one issue. They never apologized or admitted things should have gone differently, instead turned it on me and kept saying "looks like your order was delivered" (it was but had wrong items in the package), "you returned your original order" (no I didn’t even receive my original order, I returned the wrong order that they sent to me), "sorry you were not aware of free returns" (no, I was not made aware by your agent when she asked me to return), and they asked for proof that I sent it back rather than just refunding.

They do not make it clear or notify you that you’re signing up for a VIP membership when you make a promotional purchase. Do yourself a favor and steer clear.

Bottom Line: No, I would not recommend this to a friend