Read 549 Flaviar Customer Reviews and Complaints (Page 48)

Posted on Feb 22, 2019

Disappointed

By Ryan C., Wisconsin, Verified Reviewer

Going on week 4, no shipment of an Irish whiskey I've ordered. Responses have taken several days each time and the reasoning was that vendors were moving buildings. The customer service representative in each email was polite, which is appreciated, but Flaviar overall should be disgusted with a 72-hour or longer response time and for what is going on 4 weeks with no delivery date set yet, all on a bottle of Irish whiskey that I should've just driven two hours south to purchase in person. I thought I'd give the service a shot, but warning to all, until they get their ducks in a row and logistics figured out, it ain't worth the money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 26, 2019

Dear Ryan,

Thank you for sharing your experience. Apologies for not serving you better.

I've investigated your case, and it seems we have resolved your request to your full satisfaction by now and reimbursed you for the order.

Let me provide additional insight into the problems you've faced with our service.

We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!

Please write to us at hello@flaviar.com if there is still any confusion or you need our assistance, we promise to get back to you as soon as possible!

Helpful Review? 6 People Have Voted

Posted on Feb 26, 2019

Not impressed

By Sarah C., California, Verified Reviewer

I signed up four months ago...still haven't received the welcome box. I have asked twice now to have it sent. Email response times are really slow.

P.S. If you are unhappy, don't let them tell you to wait to "try the first box" before you cancel. I think it is a way to bide time. Since after a certain amount of time you are contractually unable to cancel and get a refund.

I'm going to try again today to get my first box.

All in all, I'm not impressed.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Mar 12, 2019

Dear Sarah,

Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.

Let me provide some insight into the problems you've faced with our service.

We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!

The cancellation policy holds true but we're not trying to hold anyone in place just so they're unable to get their money back. We’d love to look at your case again but we are unable to find any conversations using the information we have on you from Highya. Kindly write to us at hello@flaviar.com again we’d love to take a second look.

Helpful Review? 6 People Have Voted

Posted on Mar 1, 2019

Do not buy from them!

By Kerri D., Grand Rapids, MI, Verified Reviewer

Absolutely terrible company. Customer service gives you the runaround. They call it a "monthly" subscription membership, but the monthly is only referring to THEM charging you monthly. You don’t actually get any tastings monthly. They mislead you into thinking it’s monthly tastings. But really you are paying just to BUY bottles through them. Which is fine if they actually sent what you ordered. It’s like putting money into a trash can. Customer service will respond after several days, but all they do is apologize for the delay and give you the runaround, essentially buying them more time until we get frustrated again and have to send a second, third, fourth, etc. email. It’s a never-ending process and the results continue to be the same. NOTHING IN THE MAIL. This company should spend less time on marketing and social media and more time on getting the product to the customer!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Mar 12, 2019

Hey Kerri,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. The charges aren't monthly and there’s a clearly visible feature that allows you to switch between the annual and the 3-month membership before hitting the JOIN button.

We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the membership didn’t work out for you.

We are unable to find any conversations using the information we have on you from Highya so kindly write to us at hello@flaviar.com again if you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction.

Thanks!

Helpful Review? 6 People Have Voted

Posted on Mar 2, 2019

Waste of money, STAY AWAY.

By Jeremy M., Reno, NV, Verified Reviewer

Very disappointed. My wife paid $120 for the membership, hoping I would get to sample whiskey every month, but as it turns out, for $120 I get six ounces of alcohol that’s $20/ounce. In hindsight, she wishes she would have just bought me a nice bottle of something she knows I like. Waste of money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Mar 12, 2019

Hey Jeremy,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the gift didn’t work out. However, there are numerous other benefits save for the tasting boxes.

If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.

Thanks!

Helpful Review? 6 People Have Voted

Posted on Mar 23, 2019

WATCH OUT

By Don H., Seattle, WA, Verified Reviewer

Don’t waste your money. If you sign up, you will have exactly three days to cancel if you don’t like it. Three days is not enough to decide, and they do NOT offer any refunds thereafter. Total SCAM!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Mar 27, 2019

Hey Don,

Thank you for sharing your concerns.

All information about the Club is available prior to joining, but we even give you three days after you join to decide and cancel for a full refund. After three days, we offer partial refunds for up to a month which we believe is very generous and gives members ample time to become fully familiarized with the club and all its various facets.

Unfortunately, we are not able to find your account with the information available here so please write to us at hello@flaviar.com if there is still any confusion or you need our assistance!

Helpful Review? 3 People Have Voted

Posted on Apr 4, 2019

Not worth it. Paid membership for free shipping...

By Ty B., Florida, Verified Reviewer

I paid for 3 months to try it, expecting a monthly tasting box, and it’s super small, so I wasn’t expecting a bottle every month. The vials are small and I was fine with that, BUT it is not a monthly thing. They sent out ONE tasting box and then after they offered "free" shipping credit. Why would I want to pay a monthly membership so I can get "free" shipping on any given item? Not worth it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 18, 2019

Dear Ty,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the membership didn’t work out. However, there are numerous other benefits save for the tasting boxes and free shipping.

If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.

Wish you all the best!

Helpful Review? 4 People Have Voted

Posted on Apr 8, 2019

Who is writing these positive reviews?!

By Andy H., Denver, CO, Verified Reviewer

Okay, the million dollar question is WHO is writing these five-star reviews? I'm guessing bots/paid third parties. Flaviar is a sham if there ever was.

Let me just reduce this to its simplest terms - the customer pays $60 to "taste" three products whose combined value IF ORDERED RETAIL AT A BAR would still be at the most 1/2 the cost. However, it comes delivered to your door in such a cute little container all the while accompanied by a litany of exhaustive emails extolling all the virtues of the various liquors. Look, I'm sure there are a few folks out there who have the time and interest to sit down and read five pages about whichever scotch or bourbon they just received or about to receive...but most of us just want to throw it in a glass with an ice cube and enjoy.

Here's my advice - avoid this whole operation and point yourself to your favorite pub and ask the bartender to surprise you. You'll probably end up with a better drink at a lower cost, and you'll also have a better time.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 18, 2019

Dear Andy,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

We understand if your needs and wishes differ from what we offer and we are terribly sorry that the membership didn’t work out. There are numerous other benefits save for the tasting boxes but we agree this isn't for someone that just wants to drink some liquor on ice. It's a membership for explorers at heart and for people that crave new experiences in the spirits world. If going to a pub works better for you, there's nothing even remotely wrong with that. Just keep on tasting!

As for the positive reviews, we are more than proud to say we have over 50,000 happy members in our Club.

Wish you all the best.

Helpful Review? 4 People Have Voted

Posted on May 17, 2019

Flaviar the looter!

By Sans R., Oregon, Verified Reviewer

It's been 6 months since I joined Flaviar and till date, I haven't bought a bottle yet. Main reason:

1. I'm a big fan of bourbon, rye, and Japanese whiskeys. I had much better chances of finding pappy, Weller, Willett, Yamazaki and Hibiki whiskeys on sites like CPD Wine & Liquor and Whiskey Exchange than on Flaviar.

2. Prices are outrageous. Today I finally saw Willett 4-year-old rye was on sale on Flaviar, I thought finally I'll buy at least one bottle on this site. When I saw the price it was $144 - OUTRAGEOUS for a member who already paid a premium to get access. I didn't buy. I was able to find and purchase a Willett 4-year-old rye on another site for under $60. FLAVIAR IS A LOOTER!

This is not a club with exclusive access to some amazing spirits and rare bottles. This is just another site selling liquor online. I paid the annual membership and I regret it now. I'm not sure if I can get my money back either.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

May 27, 2019

Hey Sans,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

We understand your disappointment in the prices, but you have to understand that we don't have access to the original retail prices either for highly allocated items such as Willets. The Vault prices reflect aftermarket prices because the bottles found in the Vault (Pappies Wellers, Willets, Japanese, etc.) aren’t easily accessible, yet we strive to provide a large number of exquisite products month in and month out, with an enormous member base waiting like a hungry pack of wolves.

We can’t afford to sit back and snatch fancy bottles when the time and price is right. We do everything we can and pay almost any price to make premium, collectible spirits available to our members without them having to spend time looking for and engaging in prolonged or even hidden auctions. Your benefit here is actually having access to such products on a regular basis. Believe us that the Vault isn’t something we do to make wild profits, as such an exclusive endeavor isn’t scalable.

Please write to us at hello@flaviar.com if there is still any confusion or if you would prefer to cancel the membership, we promise to get back to you as soon as possible!

Helpful Review? 4 People Have Voted

Posted on May 22, 2019

Why Do I Need a Membership for This?

By Dustin S., Gretna, Louisiana, Verified Reviewer

I received this as a gift so I'm not actually out any money. The gifter assumed, like many, that I would be receiving "monthly" tastings to sample and discover new spirits. That is not at all what this is. I'm still not sure what Flaviar is.

You receive a tasting box every 90 days, NOT monthly. So if you purchase a 6 month subscription for $120, you will receive 2 tasting boxes throughout your subscription containing 3 vials with about a jigger each. They also ship it through random companies and it takes about 5 weeks to receive your boxes AFTER it ships.

Also, AFTER it ships you receive a note stating that someone over 21 needs to sign for the package since it's alcohol. After scrambling to have it rerouted to my office since the random delivery service "doesn't deliver on the weekends" I found my tasting box by my front door at my home on a Saturday. They left it without anyone signing for it.

The spirits were good but one of my local stores, Martin's Wine Cellar (free plug) has all three at comparable or cheaper prices. I can get it same day instead of waiting about a month for a random delivery person to leave it on my doorstep. Now after dropping $120 on a six month membership, you can purchase additional tasting boxes for around $40 each that contain about 3 jiggers of spirits.

They also will pull totally unheard of bottles from their "vault" that you can purchase for a limited time. Purchase a bottle of something I've never heard of? I can go to Martin's Wine Cellar (2nd free plug) and do the same thing for free!!! I thought Flaviar would be a great way to experience and introduce myself to new spirits but really it's just a money pit.

Save your money and shop local. Go to your local spirit store and ask what they recommend and ask if you can sample it. Many stores have tastings all the time. Even World Market does spirit tastings FOR FREE. You can end up drinking more spirits there than come in your tasting boxes.

I would not recommend Flaviar to anyone. If you are really interested in sampling new spirits, get a group together and everyone bring a new bottle every month. It will cost you less and can still experience new spirits and have a great time doing it. Cheers!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 9, 2019

Hi Dustin,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the membership didn’t work out. There are numerous other benefits save for the tasting boxes but it looks like this Club really isn't well fit for you.

Allow us to provide some insight on long shipping times and delivery customization. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking.

Rest assured that we are working around the clock to get this solved as soon as possible. If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.

Take care!

Helpful Review? 4 People Have Voted

Posted on Jun 25, 2019

Scam artists

By George Z., California, Verified Reviewer

This company is a typical scam. Ordered my membership on June 6th and still has not received my 1st quarterly order. In response to my multiple emails, I am only getting "We are sorry, will check with our vendors."

Be very careful not to sign-up with them!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 9, 2019

Hey George,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. The stock issues were overcome and your order shipped only a few days later than promised.

If you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com

Wish you all the best!

Helpful Review? 3 People Have Voted

Posted on Jun 26, 2019

This company could be a scam

By Robert K., Washington, Verified Reviewer

I joined the club 30 days ago. I have placed 2 orders with Flaviar at that time. I have not received either order orders. I have sent 4-5 emails asking for help and to talk to someone regarding my orders. I never get a call back, just a standard stock apology email. No one will help you if you have a problem. Based on my experience, this company is a scam. I will soon have to escalate this to a higher level. Don't make the same mistake I did by joining this club. Buyer beware!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 9, 2019

Hey Robert,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. Both of the orders have now shipped and been delivered to your address.

If you need help with anything else, we’re easy to reach at hello@flaviar.com

Take care!

Helpful Review? 4 People Have Voted