Focallure Reviews

I had high hopes and was very excited about my order. It was a buy 3 get 2 free deal, which I right was wonderful. However, I waited for over two months just to get my order. I also had to email the company to even find out WHY it was taking so long. It was then they informed me that part of my order was out of stock at the time of order, even though the website stated it was in stock. I finally got my order and tried them out, and wasn't happy. Two of the colors are identical, even though they are named differently. And none of them look like the photos. They are NOT waterproof and make your lips feel extremely dry. The color flakes off once it gets even a little wet, and gets all in your mouth. It was not at all like advertised.

Bottom Line: No, I would not recommend this to a friend

I was excited to purchase a lipstick that would not come off on my coffee cup or medical mask. However, it did leave remnants, which wasn’t how it was advertised. The color I purchase also was not as I expected but I guess that is hard to be accurate through a picture.

Bottom Line: No, I would not recommend this to a friend

I can't speak for the lipstick since I haven't received it yet. Today is 05/02/18. I placed the order on 04/19/18 and just received a notification that it was shipping out. Hopefully, it's worth the wait! I gave two stars only because of the communication, although I emailed first asking about my order.

Bottom Line: No, I would not recommend this to a friend

I am very unhappy with the way my order was processed. They took my money at the time of my order and never shipped my order out for over a week for two lipsticks. Then when I wrote an email (which is the only way of contact by the way), I was told that they couldn’t process my order as it was incomplete. But then I received an email this afternoon stating my order was shipped! It’s ridiculous the time frame for getting your products. I will let you know once I receive it on how well the product is!

Bottom Line: No, I would not recommend this to a friend

The product is good, and I was hoping to give it to my best friend for their birthday and paid for express shipping. However, I wasn't informed that it was out of stock (if I had known I would have chosen other colors) and it didn't arrive in the time estimated with express.

Bottom Line: No, I would not recommend this to a friend

I wish I had a product to review. It has taken nine days for my order to ship. I've had to contact you twice to get any status update. It finally shipped, so I'm hoping it's worth the wait.

My suggestion is to communicate any delay to your customers - we'd appreciate it!

Bottom Line: No, I would not recommend this to a friend

I got it in the mail and tried it. It wiped right off when I took a drink of water.

Bottom Line: No, I would not recommend this to a friend

I bought this item, and the color is way too dark for me. The company will not allow returns! If you have any doubt about this product, do not spend your money. I mean CVS, Rite Aid, and Target offer returns on all cosmetics. I believe if they stood behind their product they would want happy customers, at the very least they could offer store credit.

Bottom Line: No, I would not recommend this to a friend

It's frustrating that they don't tell you that you have to pay full price for the second box. Also, it took 12 days for them to process my order instead of 4, and I got no notice it was delayed. I emailed support to see what was going on (I didn't know if there was a product that was back-ordered) and I was told I was just going to have to wait. The only decent response was when I asked them if I could cancel all of my boxes (including the first month which hadn't shipped yet) to which they basically said no. We'll see if it's worth the hassle when it gets here.

Bottom Line: No, I would not recommend this to a friend

While the idea of the company is great, execution isn't. I have subscribed to the box and have yet to receive it, but their customer service is very lacking, especially for a company that claims to have exceptional customer service. I sent many emails and dealt with more than one representative, all contradicting each other. I ended up giving up altogether. I look forward to my box coming in the mail in hopes that it will redeem, but until then, I'm most definitely not in love with Focallure.

Bottom Line: No, I would not recommend this to a friend

Get ready to wait...I'm still waiting for the first box and I just got charged for my second box. I can't review the products because I'm still waiting on them. So far I'm paying a lot for absolutely NOTHING!

Bottom Line: No, I would not recommend this to a friend

Lacks personalization. Customers need individualization rather than being grouped together as if we can all wear the same make up and skincare products. Not one question about my needs or personal skincare issues.

Bottom Line: No, I would not recommend this to a friend

I'm on the fence about this product. It's overpriced for what you get. I'm going to give it one more month and see if it gets any better. I got the free box and I've paid for one month, about to be the second month. I will try one last month and if not impressed I'm canceling.

Bottom Line: No, I would not recommend this to a friend

I ordered a few things on their website in March and still haven't received them, but if course they took my money! There is no contact number or email. I've tried multiple times to get a response or money back and received nothing! DO NOT order from them.

Bottom Line: No, I would not recommend this to a friend

It's been 30 days (3/30/17) since I ordered for the Lift Bra and I'm yet to have it delivered. The only contact is via email, and they have only responded once with an unclear answer. So far, it doesn't look good.

Bottom Line: No, I would not recommend this to a friend

I ordered two push-up bras on April 22nd. Immediately the money was taken out of my account, but I still haven't received my product. Emails to customer service have not been returned. Save yourself the trouble and shop elsewhere!

Bottom Line: No, I would not recommend this to a friend

On 4/21/17 I placed an order using my PayPal account.

This is the shipping policy copied from their site:

STANDARD GROUND EXPEDITED U.S. SHIPPING (2-8 BUSINESS DAYS)

U.S. orders will be shipped via UPS, FedEx, DHL, or U.S. Postal Service Priority Mail. Most packages arrive within 2-8 business days. (not a guaranteed service)

$4.95 charge for all U.S. orders under $25.00 - Above it's FREE!

$24.88 charge for Puerto Rico, Virgin Islands countries. (Free above $100.00)

*U.S orders under 0.03 lbs will be shipped by non-trackable service. Delivery within 7 days.

Alrighty, so on May 1st I attempted to track my order through the form on their site, but nothing for my order could be found. Also, on May 1st I then emailed them, because even though their site proudly states "24/7 customer support" there is no contact info anywhere to be found other than an email address. When my message sent, I received a confirmation stating that I should get a response within 8-12 hours. Again, what happened to 24/7 support?

After the first email, I received no response.

On May 2nd I emailed again. There was no response as of the morning of May 4th (today).

On May 4th I go to their Facebook page and send a message. No response on Facebook, but later in the day I get an email response (three days after I sent the first email) stating that my order is already on its way, with a USPS tracking number, and then it says that the tracking number may not work for a few days (?).

Remember the site says that when they use USPS, they ship Priority, which takes three business days anywhere in the US. I run a business and ship daily. I know this. I ordered two weeks ago, Priority takes three days, but the tracking number isn't working yet? Hogwash! If priority tracking won't be available for a few days as they stated, and as it shows on the USPS site, that means that the package has not actually been picked up and scanned in by the USPS, which means that they haven't shipped it. They have only printed the postage for it, which will print a tracking number, but nothing will show up on the USPS until they get it and scan it in. In other words, they are a big ole' liars and my order has not shipped, it has just been printed.

More verification. I go back to the site package tracking form, and when I put on my order, I get a screen saying: "Order placed: April 21. Order Ready: May 4." And then it has "in transit," "out for delivery," and "delivered," and those three spots are all blank.

So much for their "2-8 business days" delivery. That can't really happen when they don't even have it ready to ship until day nine (13 days after the order was placed), now can it? Extra long story short, their site is nothing but lies as far as delivery time and customer support. It should NOT take three days to reply, nor should it take 13 days to pack up my one little item to ship. Shoot, it probably won't actually get shipped until day 14.

Lastly, what really sent me over the edge was the blatant lie in the email saying my package is on its way when I know for a fact it has not yet been picked up by USPS.

Lesson learned. I will never shop with this company again. Through my research, I have found the exact same item for half their cost elsewhere anyway. Lies, a total lack of customer support, and price gouging. That's a quality business model they have there.

Bottom Line: No, I would not recommend this to a friend

Do not buy the backless, strapless, push-up sticky bra if you are looking for lift and support. It does NOT work and is a total waste of money! They will not refund you either. I threw mine right into the trash.

Bottom Line: No, I would not recommend this to a friend

Don't bother buying this. It's two months later and I never even got my item. All the reviews there are fake, and the tracking number they gave me wasn't even real.

I doubt I'll even get my money back at this point.

Bottom Line: No, I would not recommend this to a friend

It took 18 days to even ship! No warning of this. In fact, when I ordered it, the message said delivery was 3 days. Still hasn't arrived! Hardly worth it, I asked for a refund they just ignored and shipped days later.

With the way the emails are written I dont think they're professional in anyway and I am pretty sure they are not English.

Bottom Line: No, I would not recommend this to a friend

I have never had such a bad experience ordering online.

I placed an order with this company and after I was told the product was out of stock and would not be available in time for my trip (that I needed it for), I canceled my order. They refused to cancel my order, and I ended up canceling my order three times in writing. A month later I received the package and immediately refused it. It went back to them, and I just got word today that they are sending it back to me.

Who does business like this? I have filed a complaint with PayPal.

DO NOT order from Focallure!

Bottom Line: No, I would not recommend this to a friend

I never received products, and customer service is TERRIBLE to work with. They give you every excuse in the book: "standard shipping time," "tracking numbers unavailable." On top of working with five DIFFERENT "agents" during the last interaction, I had them actually resort to pointing the finger at me and accusing me of "not asking for a refund" (which I did at least three times before I filed a fraud complaint with my bank).

COMPLETE scam and waste of time.

Bottom Line: No, I would not recommend this to a friend

The website is all wrong; it has no details of the sizes of the products. They claim to be cruelty-free, but I have checked with PETA, and they are NOT registered, and their products are NOT cruelty-free.

I got delivered a small tub of sand! It was supposed to be a body scrub, but there was no labeling, just a completely blank pot. Very dodgy. It took over a month to arrive and cost nearly $30. Very poor service.

Bottom Line: No, I would not recommend this to a friend

I am a high-end makeup purchaser. Makeup, not necessarily facial regime. I go to MD QUALITY. I expect what is advertised. However, just like any online purchase, you gamble. So I purchased three colors.

This is the worst lip color, gloss, and lipstick I have encountered. It is sticky, then dry and cotton-like. The sparkles float onto your face. SERIOUSLY! If I had not opened the package and ripped it, and tried one, I'd be returning them. I tried all three. Color is off. For sure the texture is awful. It's bad, bad, bad. If you want a cotton ball on your lips, and that what you're getting. Gritty and horrible.

I love Chanel lip gloss, always have. I thought this would be similar. Oh my goodness, pay for one tube of Chanel before even wasting your time. Sorry, but I'm just super disappointed and waited a long time for the product. So then when it completely sucked, I decided to write this review.

Bottom Line: No, I would not recommend this to a friend

I was intrigued by the idea of magnetic lashes, so I ordered a pair.

Well, it's been four weeks, and I've received nothing. On the tracking page, my order hasn't moved beyond the "paid" stage. I've sent numerous emails with no response. I'm about to file a claim through PayPal.

Don't order from them; it's a scam.

Bottom Line: No, I would not recommend this to a friend

I have been waiting for a month for an order. After emailing and trying to find answers, they keep telling me the same thing, "it's on back order." I ordered two items. Why can't I get the second item, which is not on back order? "Because we send them together." What the heck. So, you're going to make me wait instead of at least sending me one item and saying as soon as more are in stock we'll let you know? They didn't even tell me my item was on back order until I inquired!

I Google Mapped the address on the order form they sent, and it's a house in Las Vegas (304 S. Jones St). I already emailed PayPal for a refund. I ordered the vamp stamp and a nail stamper.

Bottom Line: No, I would not recommend this to a friend

I placed an order on July 9th and just received the product today, August 15th. I was really excited to get these as I have short and straight eyelashes. I am 100% disappointed. The lashes have a tiny magnet in the center so when you put them on the ends stick out and hold no shape to your eyes, and it slides off way too easily. You might as well get the glue-on type. It looks horrible.

Bottom Line: No, I would not recommend this to a friend