Focallure Reviews

Over a month ago I had placed an order and still no product. Customer service offered store credit rather than a refund. Why would I want a credit to a company that is this poorly run?

I would stay away from them at all costs.

Bottom Line: No, I would not recommend this to a friend

I wanted to give Follacure BabeBox a try and I am glad I did. I was actually impressed with the box, it came with a beautiful palette and mascara, and a teeth whitening pen which I gave to my fiance, which was awesome that he can have something out of this box as well. I am very happy I tried this box, and I hope there are more surprises to come every month.

Bottom Line: Yes, I would recommend this to a friend

Focallure has a really great product line. The makeup is smudge resistant, highly pigmented and ships for a reasonable price. This is the only product that allows me to go from day to night without reapplying. It stays put for at least 8 hours. Thank you Focallure for being amazing!

Bottom Line: Yes, I would recommend this to a friend

My boyfriend got me a subscription with this company for Christmas. He ordered in November and we never got our first box until January. And he contacted them to cancel the subscription and customer service was awful. The girl said: "Could you email me in February again? To remind me, I might forget!"

Very unprofessional!

Bottom Line: No, I would not recommend this to a friend

I put in an order with Focallure on 11/30/18 for items I wanted to take on my Christmas vacation. I was leaving on 12/17/18 and figured it'd be no problem to receive my order by then given that their website promised that I'd receive my order in 5-7 business days. But to make extra sure that I'd have it on time, I paid extra at checkout to "Skip the Line."

By 12/10/18 I had not received my order, so I reached out to Focallure via Facebook Messenger. I gave them my order number (1001293247) so that they could look it up immediately without much back and forth. I told them of my upcoming trip and that I needed my products no later than 12/17/18. They finally responded on 12/12/18. Within my order, I had signed up for a free BabeBox trial. In their response, they said the BabeBox wasn't available right now so my order hadn't been shipped. But, seeing as how my items were urgent they'd send the rest of my order immediately. I asked why I had never been contacted with an option to split my order, but they didn't respond to that question.

I waited for a shipment confirmation and finally, on 12/13/18, I received a shipment confirmation and my order was going to arrive on, you guessed it, 12/18/18. One day after I told them I'd be leaving for my vacation. There is no reason that they couldn't get my order to me in time. Even if they had shipped it on 12/10 when I contacted them, it would have arrived on time.

I then emailed BabeBox and told them that, given the run-around I had received with just a normal order, I didn't NOT want to continue receiving BabeBox and to cancel my subscription. I received an email back that (as someone else also said) started with the snarky, passive-aggressive, "Let me explain a few things first..." I replied with "Let ME explain a few things to you..." I went into how their website says I can cancel at any time and that this was the time I chose to cancel. They're still trying to charge me as of 1/23/19.

When I knew I wouldn't receive my order on time for my trip, I sent another Facebook message about how frustrated I was with their company and that I had to go out and buy other products for my trip. This is what I received from them:

"Hello,

I understand the problem you have face. We cannot change the past, but we assure you we will take care in future.

As an apology, We can offer you a gift card for your next purchase.

Thanks."

Seriously?! How can a professional email have so many grammatical errors? I wrote back and said thanks but no thanks. That I would never, ever order from them again. Ughhhhhhh.

Then, I finally received my order upon returning from my trip. Their products SUCK. They're "3D Eyebrows Fibers Gel" has real human hair in it even though their site says "Hair-like Fibers." That's just creepy to me. The product is essentially super glue and little pieces of hair. It's gross and weird. Their matte lipsticks don't ever dry, so they get all over everything. Their foundation colors do not have the undertones promised; I could go on and on. It's one thing to go through all the hassle and at least receive really amazing products in the end. It's quite another to go through the hassle and then receive products worse than the crappy children's play make-up from Claire's.

Bottom line: Never EVER EVER EVER order from Focallure! NEVER!

Bottom Line: No, I would not recommend this to a friend

So I recently ordered the BOGO box and came to the realization that I didn't have the money needed for the second box because I had just lost my job and have bills to pay. I asked them to keep both boxes and not to worry about the refund of shipping and they absolutely refused to do any of that. Let me remind you, nothing has even shipped out yet! Then on top of that, they aren't supposed to bill me until March 1st...today is February 20th and they decided they were going to take my money now and now I'm short $36, which to me is terrible customer service. Didn't even have the decency to respond to my last three messages, instead, they just took the money out. Also, I am not able to delete my card off of the site. This place is a scam and ridiculous and I will never ever come back. I'll stick with Ipsy!

Bottom Line: No, I would not recommend this to a friend

This is the perfect subscription box. I have tried many and this by far is my favorite! It has everything a girl could want and more. Great company, great price, and fast shipping! This is the perfect box for anyone that loves subscription boxes! I will be purchasing one for my teenage daughter!

Bottom Line: Yes, I would recommend this to a friend

I love this brand! The products are of high quality and so pretty! I loved the BabeBox. They have a great array of makeup and I'm so glad I purchased from this company. I have already recommended this brand to my family and friends.

Bottom Line: Yes, I would recommend this to a friend

I want to love this box so badly but I still haven’t received my box and it will be a month since I ordered next week. And it says that it’ll be shipped within 7 days of ordering, soooo here I am, still patiently waiting.

Bottom Line: Yes, I would recommend this to a friend

I was excited to try BabeBox by Focallure as I have subscribed to other beauty boxes and wanted to try something new. However, it took an EXTREMELY long time for them to ship my box. I also had to reach out to customer service to see what was going on, and instead of replying to my email, they just emailed me that my box had shipped. This is worrisome to me and doesn’t show great customer value. However, I haven’t received my box yet, so hopefully, I will love everything in it and it will make up for this small snafu. Either way, I’m still excited to try.

Bottom Line: Yes, I would recommend this to a friend

Hey! I ordered my free BabeBox on February 8th and I am still waiting. I think they should advise that you have to pay for the second month before canceling it because I saw that after I placed my order and I would like that advice.

Bottom Line: Yes, I would recommend this to a friend

Only two of the products were Focallure brand. The others were cruelty-free and look like nice products. The ones marked by the Focallure brand was a mascara and an eyeshadow palette. The colors in the tropical vacation palette are awesome!

Bottom Line: Yes, I would recommend this to a friend

I just received my BabeBox, and I am impressed with the products, however, I got this box for free, had I had to pay $29 for it, I wouldn't have been as impressed because I was expecting more makeup products.

Bottom Line: Yes, I would recommend this to a friend

Definitely amazing. A top tier service. Couldn't replace it with anything like it. I feel very proud to have this. I show all my friends when they come over to visit. I've gotten all of them hooked on it too! I personally believe that anybody who tries this will love it as much as I do.

Bottom Line: Yes, I would recommend this to a friend

I received an email offering a free BabeBox from Focallure, so I thought I’d check it out. The cart wouldn’t let me advance so I thought maybe I needed to BUY something to get the free box (there’s always a catch). After checking out, I realized the BabeBox was not on my order, only the duo eyeshadow I selected was. I contacted customer support via email, but by the time they responded the order was already shipped and nothing could be done. I couldn’t return it so I was kinda ticked...I decided I would still give the BabeBox subscription a try so I placed my order (no problems this time), and was given an offer for a nice discount on my subsequent BabeBoxes. They make sure you know up front that in order for the first box to be free you have to get at least a second box. I am hoping the contents of the boxes are good because I subscribed to Sephora’s PLAY! box in the past and wasn’t too happy with the contents. Aside from the eyeshadow issue, customer service has been helpful and sounds like they value their customers, so I hope this all works out!

Bottom Line: Yes, I would recommend this to a friend

I received this BabeBox after waiting for two weeks (because I'm from Indonesia, so this is common for international shipping). I never subscribed for cosmetics things like this before, but I thought this is very great! Fortunately, I ran out of mascara, and they gave me mascara, lol. Then I've got an eyeshadow palette, whitening gel (I found it interesting), eye mask, and eyeliner. In total, I've got 5 things. And I hope for the next box, I'll receive other things that I needed. For the shipping cost, I thought it'll change depending on what inside the box. Because for the first box I've been charged $5 something, and for the second box, they charged me $7 something. So I guess because of the weight of the items inside. I hope Focallure will always be delivering good items.

Bottom Line: Yes, I would recommend this to a friend

I couldn't say it anymore to my friends and family so I thought I would share here. I loved everything about the box. So happy will get it again. Every item was something new that I would have never thought of buying on my own.

Bottom Line: Yes, I would recommend this to a friend

Whoop whoop! Just received my first BabeBox! This just might be my new right now favorite! The box came with a great variety of products and not just the regular beauty box subscription items. But I can't wait to try the product - the painless hair removal (Flawless). The customer service is some of the best I have received with quick response and genuine care, I was completely satisfied. I would recommend this box to any subscription lover.

Bottom Line: Yes, I would recommend this to a friend

It's a decent subscription and I always look forward to the new products each month. I just wish the products were more personalized to each person. I feel that everyone gets the same thing each month.

Bottom Line: Yes, I would recommend this to a friend

All of the products are of great quality and the prices are extremely reasonable. I’ve loved everything I’ve got and used. I would definitely recommend this company to anyone! The company makes a really good impression by keeping up on the status of shipments and just what’s overall going on with the company.

Bottom Line: Yes, I would recommend this to a friend

The boxes and products are amazing and worth four times what you're paying.

Unfortunately, while dealing with customer service, it was so bad and such a horrible experience that I canceled. The second person I dealt with was the best but the damage from the first rep was already done.

Wish I had gotten him first.

Great products and great prices are nothing when your customer service people are rude and unappreciative of your business. The business you pay their salaries with.

Just very disappointing.

Also, free shipping is a must...no one wants to pay shipping, especially on a subscription. At least split the cost with us and raise the monthly rate by $3.50. I don't pay shipping with any others.

Bottom Line: No, I would not recommend this to a friend

I love that they’re cruelty-free. We need more companies like this one, the only thing is that it’s a expensive beauty box. Also, you have to pay shipping. I didn’t know...And the first box you order they take a lot of time to ship it, so that’s another bad thing.

Bottom Line: Yes, I would recommend this to a friend

I love Focallure! They have amazing prices/products. With their new subscription box, your first box is free...you just pay $6.95 for shipping! Their eyeshadow pallets are amazing! I love shopping on Focallure. I can't wait to get my box this month!

Bottom Line: Yes, I would recommend this to a friend

I loved all of the products I received in my Beauty Box! I love getting beauty products every month, and this is a great way to try new products. You also get tips on using the products, and it comes in a cute case.

Bottom Line: Yes, I would recommend this to a friend

I haven't received my box yet but I have received emails confirming my purchase immediately after purchase and I have received emails letting me know it's been shipped and is on its way. So far I am happy with the service. I can't wait to let you know how I like the products I receive.

Bottom Line: Yes, I would recommend this to a friend

Love my BabeBox! Definitely worth the money and then some for sure! I look forward to receiving it every month. I haven’t come across a product that was relevant and useful! I highly recommend it to those looking for a new subscription box!

Bottom Line: Yes, I would recommend this to a friend

I love my box. The products are of high quality. The customer service is exceptional. The website is very easy to navigate. They give great details on the products. I love all the flash sales and amazing discounts. I tell my friends about Focallure all the time.

Bottom Line: Yes, I would recommend this to a friend