Focallure Reviews

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Focallure

Overall Rating

3.0

600 Customer Reviews

Summary

Focallure offers cosmetics, including mineral makeup, eyeshadow palettes, eyeliners, and skincare. Learn what customers are saying so far.

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Customer Reviews

3.0 Stars out of 600 Reviews
5 Star:34% 4 Star:16% 3 Star:5% 2 Star:4% 1 Star:39%
53% Recommend This Company
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Posted on May 14, 2018

Beautiful color

By Tara Goode, Alabama, Verified Reviewer

The ordering process was easy, the cost is great, the variety is awesome, the shipping is fast, and customer service is very friendly and helpful. I loved it so much that I ordered more in different colors. It stays on well if you don't drink anything. I did have to keep applying it because I drink water a lot, so it kept coming off on the inner parts of my lips, but it stayed on the outer parts well. It was hard to get off that part. Still, I love it and will continue to wear and buy and recommend to others.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Lipstick

By Laurie Qualls, Missouri, Verified Reviewer

I loved the color! It really does not rub off and stays on until you take it off. It is very pretty and shimmery. I will have to order more colors. The price is good. It also came pretty quickly.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Love it

By Felicia Channa, Oklahoma, Verified Reviewer

I really love this product. It takes a minute to get used to it and sticky but nothing a little alcohol didn't take care of. One thing, though, is my slip solution was only like under half full and the LED light was not there. I have another one so I just used it. I am still waiting on a response about the lamp. But overall, I love it!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear customer, thank you for your review. We will do the best to improve our products.

Posted on May 14, 2018

Really bad customer service

By Valerie Mehlman, Playa Vista, CA, Verified Reviewer

When I finally received my order, it was not complete. For over a week, on a daily basis, I wrote in complete detail, with photos of what was wrong with my order. The problem after more than ten days has yet to be resolved. Now I know why this company has no way to speak with a live person and has really bad standing with the Better Business Bureau. I will never order anything from this company again. Terrible experience.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Valerie,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Happy

By Nikki Blackburn, Washington, Verified Reviewer

I really enjoy the products I received and I am looking forward to getting more. They were very good and strong quality in the product. Thank you for being a good company and coming on time and telling when I was getting it. I appreciate it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Deep red love

By Sarah Nygaard, Goodlettsville, TN, Verified Reviewer

I used my new Focullure lips today and it stayed on strong through singing, two meals, nap time, and lots of water. I felt beautiful all day! I will definitely be ordering from this company again!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Lipsticks lasts

By Nancy Gonzalez, Verified Reviewer

I order the lipsticks because they stay on forever! I can drink or eat and they still stay on. I love them! I ordered my first one on Groupon and loved it, so I decided to order from the Focallure site and they have a great deal! Buy three lipsticks and get two free. The shipping is a bit slow, but I was satisfied when I finally did receive my order.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Haven't received product

By Veronica Gardner, Olathe, KS, Verified Reviewer

The site states USA-made and shipping within a certain time frame. When not received, I was told through email it could take over 17 days, which is a ridiculous amount of time to ship within the states, which leads me to believe from the reviews that this is indeed from China. Which wouldn't upset me, but don't lie about t being all USA and quick shipping time frame when it is not, be truthful. I haven't received the product yet so I am not sure if I will or if it'll even be what was advertised since I found out their pics and videos are from some other company's products. I am very saddened by the experience and reviews.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Veronica,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Product

By Norma Madrid, Midland, TX, Verified Reviewer

I wish I could leave a review. I have not yet received the product. It has been since April 9th. I am not very happy. I have received emails about coupons and such, how do you expect me to order when I haven't received my first order?

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Norma,

Apologies for the delayed delivery. We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Stays on

By Stephanie Toledo, Florida, Verified Reviewer

Easy to put on and stays on. Hard to explain because it is not sticky at the touch, it only feels sticky when the top lip touches the bottom lip. Other than that little setback, it is a great product and I will buy again.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear customer,

Thank you for your review. We will do the best to improve our products. We are happy to have you with us.

Posted on May 14, 2018

Don't order - scam!

By Melisa A, New Jersey, Verified Reviewer

I ordered the brow gel since it advertised a FREE brown brush with the purchase, and I waited almost two weeks for it to arrive WITHOUT the brush. How am I supposed to apply the gel?! I’ve been emailing customer service for a week now and finally got a response saying they will give me 20% off my next order. How does that fix the problem?! First of all, why would I want to place another order after that? Second, how about just sending me the brush! Horrible customer service. Sounds like a scam company.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Melisa,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Where's my stuff?

By Glenda Shevitski, Michigan, Verified Reviewer

I wish I could review my purchases, but I've yet to receive them. According to tracking, my items are in Illinois where they have been since April 18th. It's now April 29th. Customer service was no help at all. I just want my stuff.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear, Glenda,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Love it!

By Tonya K Tucker-Bain, Verified Reviewer

I was so anxious to receive this lip gloss because it truly made me step outside my box to try something new that I normally wouldn't wear, the metallic look is beautiful! Now I will be ordering other shades to try, and the price is amazing! I have been telling everybody about these products. Highly recommend! I have a better level of confidence now!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear customer, thank you for your review. We are happy to see you with us.

Posted on May 14, 2018

Good lipstick

By Diem Nguyen, Denver, CO, Verified Reviewer

I like the matte lipstick and the colors. Smooth and even color, but it does smear! It doesn't dry out your lips. I wish it had longer lasting power. It didn't last through my morning coffee as much as some other brands have.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Love it!

By Zoee, Texas, Verified Reviewer

I ordered one of the matte lipsticks, Rose Taupe #06. The color is so pretty! It’s not too drying, and it stays on all day. The only thing is it took almost a month to get it, but definitely worth it!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Best eyeshadow ever!

By Natalie George, McLoud, OK, Verified Reviewer

The glitter eyeshadow was advertised on Facebook, and I was immediately intrigued. Glitter eyeshadow never really works the way it's supposed to, but this eyeshadow is the best! Super pigmented, sparkles with the right amount of color, and stays on all day! I fell in love with this product and went back and bought the other 17! 10/10 recommend. If you love makeup and some shine then you will love this eyeshadow!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Excellent color

By Gina Nater, Palm Bay, FL, Verified Reviewer

I purchased a metallic purple lipstick and it's beautiful on my skin! The only suggestion I have is to use chapstick first so lips don't feel dry. I plan on buying other colors and recommending to my friends.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Love, love, love!

By Shanna Scruggs, South Carolina, Verified Reviewer

Great products at cost-friendly prices! The site is easy to navigate, and they really care about their customers! I will definitely be ordering from this wonderful site again in the near future! Five thumbs up.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Matte lip

By Eli, California, Verified Reviewer

I got two colors; one a deep red color and the other, which I thought was a pink amaranth color from what I saw in the picture swatches. The pink amaranth color turned out to be a more purple color, which really didn't compliment my face tone. Anyway, I was hoping it would be a long wear, smudge proof as it promised to be but sadly not. After a few hours of wear, not even eating anything, it started to smudge and bleed around my lip line.

Not impressed or satisfied.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Eli,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

PolyGel/nail stamper

By Jessica, Piqua, OH, Verified Reviewer

I really like my new nail stamper. It is not the one I ordered, but it's still pretty nice. This is my first time using PolyGel and I can say it is the best thing I've ever bought. I would recommend it to any new nail tech; it is really easy to use.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Jessica,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Bra

By Anna De La Rosa, Verified Reviewer

The shipping process to my house was fast; the bra made it just in time for my birthday. The bra fits well under all my strapless or cleavage-showing dresses. I was not sure of my size, so I bought a D and a C, and they both fit just fine and get the job done.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Anna,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Almost a scam!

By Kelly Leonard, Verified Reviewer

I finally got my product over two weeks after the order was placed, and ONLY because I threatened to stick my bank on them for fraud. They gave me the runaround up to that point and then magically, when I mentioned the word "fraud," my order came in two days. Buyer beware!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Kelly,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Lipstick

By Susan Brown, Alexandria, MN, Verified Reviewer

I have only had the lipstick for a few days. The color is really pretty, and just like the color I saw online. I was disappointed that the lipstick does not stay on like it was advertised. It stayed on for less than an hour.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear customer, thank you for your review. We will do the best to improve our products.

Posted on May 14, 2018

Absolutely loved it!

By Brenna Krajewski, Des Moines, IA, Verified Reviewer

So, I had my doubts, to be honest, but they were quickly shot down. The color is gorgeous, it goes on smoothly, and it stays on for a good amount of time. The only downsides are just a little bit of crumbling if rubbed with your finger but no smudging, and it does start coming off if you eat greasy, messy food.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear customer, thank you for your review. We will do the best to improve our products.

Posted on May 14, 2018

Not what I expected

By Suhair Ayyad, Manhattan, IL, Verified Reviewer

I was very disappointed when I applied the lipstick I received from Focallure. I ordered a glittery lipstick, however, it looked nothing like the picture. The glitter was scattered and inconsistent, in the picture it appeared evenly distributed. Also, after a few minutes of application, the lipstick left my lips very dry. I won’t be wearing this lipstick, and I feel like it was a waste of money to buy it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Suhair,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Glistening

By Debra Strand, Dunedin, FL, Verified Reviewer

I ordered the Rose Quartz, and it is just beautiful. It glistens. I can wear it alone or as a gloss on top of a matte lipstick and it looks great either way. I’m so glad that I have this now.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Customer,

We are incredibly grateful that you took the time out to leave us this note. Our company values to put customer satisfaction as a top priority, and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 14, 2018

Beautiful

By Christina Chavez, Albuquerque, NM, Verified Reviewer

Colors are amazing. The blue-brown glitter eyeshadow looks amazing on. I want more! I told all my friends about it, and they loved how it looked. I will definitely be back to get more.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear customer, thank you for your review. We are happy to see you with us.

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