Function of Beauty

I ordered my Function of Beauty via Instagram. First wash was great because I love the smell! But then I also noticed there's more hair fall than usual. But I persevered because this isn't cheap and I can't be giving up so soon! After 5 days, I noticed my hair getting drier and drier and I stopped using it. I stupidly decided to order the leave-in conditioner. When it arrived, I used it 3 times and realized it does nothing for my hair. My hair wasn't more hydrated or softer. It was disappointing. I have since canceled my subscription and will not order from them again.

Bottom Line: No, I would not recommend this to a friend

It used to take me 2 hours to dry and straighten my hair. Now, it takes 10 minutes to dry and 20 to straighten (if I’m being very detailed). I don’t even want to straighten my hair anymore because it’s so thin that it doesn’t look like I have any! I have literally used the shampoo twice (the first time I was disappointed but I gave it another shot) and the conditioner once. The second time I used it, I was running my fingers through my hair and it started to fall out in CHUNKS! I clogged the drain in about 1 minute of trying to rinse my hair.

DO NOT BUY THIS PRODUCT! I have no idea how long it is going to take to have my hair grow back. I literally went from a big fist full of hair (as if you were gathering it to put it in a ponytail) to it being only the thickness of my thumb! Ridiculous!

Bottom Line: No, I would not recommend this to a friend

If I could give one star, I would, they do not deserve more. This place is a SCAM! Do not use it if you value your hard-earned money or expect to get a product you have paid for. They will happily send your first order right away and give the impression that they are a good and honest company. But they aren't. My second order was supposed to be here over a week ago and it has, obviously, not arrived. In trying to get answers as to why it isn't I have been told in no uncertain terms that they are not responsible for getting you anything you pay for and that was after days of no response. Customer service with this company is a joke at best, and an insidious means to defraud customers at worst. You can't contact them through their website, well, you CAN but you won't get a response from any means, email or their web form, and their phone number is a damn fax machine! The ONLY way you can contact them if via their Facebook page, and if you dare even mention anything to the effect that you never got your order where is it or you want your money back, you get blocked and they laugh all the way to the bank. They have not been helpful, they have been condescending, insulting, and they have outright lied! I still have no shampoo or conditioner and my money is also gone! And there is no reason to believe I will get either any time soon. Complaints have had to be filed with PayPal to hopefully get my money back from a company who has no intention of honoring the customer/vendor agreement and getting my order to me, and with USPS for mail fraud! You have all been warned about this shady, dishonest company that defrauds its customers.

Bottom Line: No, I would not recommend this to a friend

I made an order on the 12th of October 2019 and only received the product on the 8th of November 2019 - but didn't use it until last week because I still had my current shampoo and conditioner to finish up.

I was looking forward so much to using FOB's products after reading about how highly-raved they were, but it was such a huge disappointment that my shampoo and conditioner worked the exact opposite of what was expected. I've only done two washes using the shampoo and conditioner and on top of making my hair drier and frizzier than before, my hair has been falling out a lot more than usual - not just after washing but as I go about my day as well.

When it falls out, it's just clumps of hair that's everywhere and it's heartbreaking. I've been taking extra care of my hair over the past few years and to have just these products that cost almost $100++ and have my hair condition depleted so badly in just 2 washes is just beyond me. I was looking forward to this so much because of the branding and strong reviews, but I've soon realized that a lot of other people have been reviewing that like me, their hair has been falling out a lot more than usual on top of having the products completely deplete their hair condition too. This is such a huge disappointment because I'm no longer eligible for the refund policy anymore, but I obviously can no longer continue using these products because of the incomprehensible damage done to my hair.

I would really appreciate it if your company can look into your products more carefully and give me a refund of what I ordered because it just does not even serve the basic purpose of being a "personalized haircare shampoo/conditioner" to suit our individualized needs. This is such a huge disappointment and I'm so upset at what it has done to my hair. I would give this a thousand zero stars if I could - please don't give your hard-earned money to this company ever.

Bottom Line: No, I would not recommend this to a friend

Decided to order the custom products due to spending the same or more at Sally's Beauty Supply...well, estimated delivery was 3 days ago and tracking gives no help by saying in route to next facility. AND somehow the color and fragrance were different from what I originally selected! If I could cancel now and get a refund today I WOULD! Sad that I can get "custom" groceries delivered within 2 hours but can't get the custom hair products within an acceptable amount of time...yet to be scared to use the products when they get here due to everyone's reviews here of hair loss! Anyone know the RETURN policy? Website won't let one cancel anything until products have been delivered...whenever that is! Lol, what a joke.

Bottom Line: No, I would not recommend this to a friend

I thought I was going mad. I tried Function of Beauty and both times I personalized them both as I have rather fine hair and I'm horrified to discover that I'm losing alot of hair in the last week. I've swapped back to Avon hair loss prevention and I've lost literally none! So cheers for helping me accelerate what I was trying to avoid!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I have tried to cancel my subscription - apparently unsuccessfully - as I have just had another £39.00 taken from my PayPal account. The unsubscribe repeat order option is impossible to find and difficult to follow.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Ordered a hair mist bundle - so it was not an item that was customized. The order came to me incomplete. Contacted them re incomplete order via their website "contact us" form. Received an email acknowledging their receipt of the email, then received an email saying they were closing the ticket as the complaint had been resolved!

I emailed them back saying no, it hasn't been resolved as I had received neither the missing item nor a refund.

We went back and forth with - "it has been resolved," "no, I have neither item nor money" dialogue.

Finally, I had enough and got PayPal involved and they resolved the issue in my favor.

If you get what you ordered and what you paid for - great. Otherwise, you are going to have problems, because their customer service is HORRIBLE. Notice, they don't have a phone number so you can speak to someone directly about order issues, questions, etc.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I lost a chunk of hair after one wash! I ordered their shampoo, conditioner, mask, and leave-in conditioner - not a single one leaves a good impression. I have long, curly, and frizzy fine hair. Their products made my hair dry and brittle with an oily scalp. Then one month later I received another set of products that I didn’t order! When I wrote to them to inform them that I didn’t order or opted for any subscription, they didn’t even apologize for their mistake. Instead they told me that they will refund 50% of the cost, like they doing me a favor! Since the items are in transit, they told me not to return back and if I don’t use it, I may donate to charity or the homeless. I am pretty sure they know their products suck big time to say something like that! Please don’t ever buy their products, it’s a scam!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have placed several orders with Function of Beauty over the past year and always paid about the same amount for 16 oz bottles of shampoo and conditioner. This month when I went to reorder I went to my order history and clicked Reorder. To my surprise, I was charged $64 for their tiny 8 oz bottles. This is an extremely high price for such a small amount of product.

When I emailed to ask why I was charged the same amount but got the smaller bottles, their response was "we only offer 16 oz bottles for formulas with curly or oily hair because we have found these customers use more product." This was a ridiculous response and I responded and let them know that it was shameful they felt they could charge such a high price for the very small amount of product, especially in light of the economic state we are in right now.

They just lost a customer that had placed recurring orders. I will never order from them again. This is highway robbery! And the product is not worth this exorbitant price!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I got this product to help make my hair and scalp healthy and didn’t read reviews.

Used it for about 7 months. In months 5,6 and 7, my hair just started falling out more and more. I have lost about half my hair. Luckily it’s thinned and not patches.

I said something to my daughter and she got some as a gift and she said it made her hair fall out and broke off. So then I read reviews. I have switched products and can tell a difference and hair isn't coming out as much.

Worst product ever!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend