Hair La Vie

I have somewhat long hair and it takes almost a quarter of the expensive bottle to come close to covering my hair. Most sulfate free shampoos that I have used I can use a quarter size glob in my hand to do the job. My hair, after rinsing the shampoo out was like straw, I couldn't get my fingers through it without causing breakage. The conditioner was okay and once I could get it in my hair, was nice. Smelled good and you could feel the mint oil tingle. It does take a long time to rinse it thoroughly, twice the normal time, but it did make my hair soft and manageable. So keep the conditioner, throw out the shampoo.

Bottom Line: No, I would not recommend this to a friend

I have been losing hair at an alarming rate. Most might say it's due to aging. So I tried Hair La Vie shampoo and conditioner hoping it would stop the hair loss or at least slow it down. On my first use, the hair in the shower hair catcher was double or even triple what I'd been seeing with the cheap drug store brand shampoos and conditioners. Yikes! That was scary. I will be asking for a refund.

Bottom Line: No, I would not recommend this to a friend

I never ever leave a review for anything, but this was by far the worst product I have ever purchased!

I purchased the shampoo/conditioner, and the pills. I didn't feel or see any difference after taking the pills. Now, the shampoo and conditioner are what got me! The first time I used it, it actually made my head feel good and clean. After using it continuously, I started to notice my head getting really itchy. It has gotten worst and worst.

I returned the product and got a full refund, but now my head remains itchy, and I never had dandruff problem until I used their product. At times I feel like pulling out my hair, and it's so embarrassing wearing dark color shirts because of dandruff.

Don't waste your money. It's also overpriced for a such a small bottle.

Bottom Line: No, I would not recommend this to a friend

I'm not happy that I went to order ONE bottle of vitamins and almost $180 was taken out of my account! They way you order online is misleading. I am furious. It preselects a large quantity for you, so you think you are purchasing one bottle and wind up purchasing six! And of course, you cannot get them on the phone to discuss this issue with people.

Bottom Line: No, I would not recommend this to a friend

I purchased two bottles of shampoo and conditioner and 90 days of vitamins. What a joke. The shampoo doesn't bubble, so it doesn't even feel like your hair is getting clean. The conditioner takes such a large amount, I used one bottle within two weeks, and it doesn't even prevent tangles nor soften your hair. I have taken vitamins all of my life and didn't notice one difference with the additional vitamins from Hair La Vie. Healthy, strong, shiny hair is very important to me in my mid 50's, and I was looking for something to maintain what I have and this product is false advertising and just stealing concerned woman's money.

Bottom Line: No, I would not recommend this to a friend

I tried the products as instructed. It did absolutely nothing for my hair. I called and was told since I had purchased the products past the ninety days I could not get a refund. I believe they pay models to say their products works. The products I purchased from them was not true to advertising. I would never recommend this product to anyone.

Bottom Line: No, I would not recommend this to a friend

I have been using for about a month, shampoo and conditioner. I have no problem that it does not lather up. My problem is it leaves the hair tangled. I have never had so much breakage close to the roots of my hair. Now I have breakage all over. I was using Wen for many years and decided to give this a try. So sorry I did! It cleans well, but it has damaged my hair, a lot! Not pleased at all. It’s going to take a long time to get my hair back to normal. Extremely disappointed!

Bottom Line: No, I would not recommend this to a friend

I almost never leave reviews unless it’s an amazing or very terrible experience. I’ve been using Hair La Vie products for over a year now believing all the reviews for great customer service on their website. Each shampoo bottle I’ve opened so far has had different density, but it worked ok. It did dry my hair a lot though, which I think increased my hair fall rather than help it.

My last order placed in January, I ordered three bottles of shampoo and two bottles of conditioner and last night I just opened the third shampoo bottle. The shampoo seemed to be 90% water! It was clear!

I decided that I no longer want to use a product that is different between each order, so I called customer service to return the items that I haven’t used. They told me that their policy is 90 days. I understand this to be the rule if it was just me disliking their product, but not when it comes to them sending me a faulty bottle! I will not be ordering again, and I am very disappointed. It also seems like no hair salon carries their line, which makes me doubt the validity of the brand altogether.

Bottom Line: No, I would not recommend this to a friend

I ordered through their website. The order process was annoying, to say the least. They desperately try to upsell, to the point where I was ready to abandon the ordering process. I should have done so. When I received the order confirmation, I saw that a product, which I was sure I had deselected (travel kit), was added.

I called customer service, was assured it had been removed, and I would receive an email. I never got the mail, called again, after the second call I got the email, which clearly listed the items I ordered, and a refund for the item I wanted removed.

Finally, I received the shipment, and it was the item I wanted removed. I called customer service again and was told I had canceled the shampoo and conditioner, and I "had it backward." It didn't matter that I told the lady that is not what I cancelled, and I have their confirmation that confirms that. I checked my bank account, and I was charged for the items that I ordered, but never received.

I wonder if I will ever get my money back, or get the products I paid for. They also charged long before I received the shipment (charged on 9/13, received shipment 9/21).

Bottom Line: No, I would not recommend this to a friend

After seeing numerous articles identifying this line as chemical free and "voted #1," I decided to try it. I started with the shampoo and conditioner. Two bottles arrived in a small cardboard box with absolutely no packing. Also enclosed were two pumps. The lid on each bottle appeared as though you could press the top to squeeze out product. No way. Both products were very, very, thick and I had to dig out the product with my finger.

After the first use, my hair was very dry, dull, and with no volume at all. But, I decided to give it a second try using the pumps. It took me 15 minutes to get the first pump to work. The second pump was not usable. Once again my hair was dull, flat and no volume. So I decided to return.

I called the 800-number and immediately realized there was no option to connect for getting a return authorization (a MUST). So I pressed "1" to place an order and was told I would be transferred to the appropriate department. No one ever answered on the "transfer." The same thing happened on two more tries. I went to their website to see if there was a different number to use and a "chat available" prompt appeared with the name Joey. As soon as I mentioned wanting to return, he never appeared!

So, I called the toll free number again and told the agent I was tired of playing games with them and proceeded to tell them I was going to dispute the charge with my credit card and then post my scathing review on Facebook. All of a sudden he didn't need to "transfer" me. He said he would email me all the necessary info to return the products.

The email did arrive and I will be returning the products. I paid $8.99 S/H to get the order and will probably pay double that to return. This is not a high-end purchase for me. I was attracted by the lack of chemicals. But I will be warning Facebook friends to think twice before buying these products. I would give this company and their products no stars for terrible customer service AND products.

Bottom Line: No, I would not recommend this to a friend

I placed an order on approximately 9/16/18. It took a few days to even get an email acknowledging the order. The email included a UPS Tracking number that said a shipping label had been created. Well, it's 10/4/18. The shipping label STILL says the say thing. I emailed these nitwits last week and they said they had been out of stock but that I should get my order on 10/3/18. I didn't. AND the tracking number is STILL not showing any information.

First and last time I will ever spend $60 on shampoo. I will now try to get a refund. I am not holding out too much hope on that though. I'm reporting them to the Better Business Bureau as well. Sorry, sorry, sorry, way to conduct a business.

Bottom Line: No, I would not recommend this to a friend