Hairfinity

Hi girls, well let's start with before I was actually taking Hairfinty, I was on Biotin and multivitamin. I had the same results with length but with these pills. I've had very dark urine with tingling which scares me. I've been drinking so much water that it's making me sick and my skin has been braking out. I think it's because the amount of each ingredient is through the roof so your body doesn't know what to do with it since too much of a good thing is bad. But that's not the problem I have with this company.

One of the reasons I purchased these pills was because they have a 30 day money back guarantee and now they are denying me my refund, which is illegal. I posted a screenshot of the guarantee on my Instagram using hastags #hairfinity and #hairfinityscam with their guarantee on their website with the email they sent me.

I just received another one saying that the 30 days guarantee expired even though it's still up. I will be posting that up shortly.

Bottom Line: No, I would not recommend this to a friend

I placed an order and it has been now more than a month and I still haven't received it! The problem is the company even refused to refund me, and instead they charged me twice claiming that I've subscribed to an auto-renew, which I haven't. I tried to call customer service, and they weren't helpful at all, instead, they asked me to keep waiting for the package until I receive it!

Bottom Line: No, I would not recommend this to a friend

So, according to Hairfinity, these are the ingredients that I’m supposed to avoid.

"Your choice of shampoo can actually make a difference in the overall health of your hair. Many common shampoos contain harsh sulfates that can strip your hair. Take a look at the ingredients in your current shampoo. If it contains any of the following, it could be damaging your hair:

Sodium Lauryl Sulfate

Sodium Laureth Sulfate

Sodium C14-16 Olefin Sulfonate

Ammonium Laureth Sulfate

Ammonium Lauryl Sulfate

TEA Laureth Sulfate

TEA Lauryl Sulfate."

And, according to Hairfinity, these are the ingredients that I am supposed to use. Notice the second ingredient that I’m supposed to avoid is the same as the third ingredient that I’m supposed to use. This is listed just ahead of Cocamidopropyl Betaine which is the harshest surfactant and flash-foamer available today.

"Ingredients: Aqua (Water), Aloe Barbadensis Leaf Juice (Aloe Vera), Sodium C14-16 Olefin Sulfonate, Cocamidopropyl Betaine."

These people are just talking gibberish which the smallest level of investigation will expose their nonsense.

Bottom Line: No, I would not recommend this to a friend

I ordered Hairfinity vitamin supplements and Infinite Edges. First, I was thoroughly annoyed that after less than a month, my bank account was charged for another 30 days of the vitamins. Not sure how that happened, but I have to deal with that. When I called Brock Beauty, the person I spoke with could barely speak English, so it was hard to understand her. Having to ask her over and over again to repeat herself annoyed me so badly that I just ended my conversation with her. The REAL issue that really pissed me off is that I used the Infinite Edges Serum for 8 uses and the container was empty after that! I used the product VERY sparingly! There was no way to tell if it was ever full because the company was very careful to make sure there is no way to open the container or see through it. I am convinced that they purposely put a very limited amount of product in the container so that you run out very quickly and basically are forced to order more because there is NO WAY to tell if the product works after only 8 uses! It was $30 for that tiny bottle! As far as the vitamins, it's the same crap that you have to deal with, with other companies that promise certain results and it never happens. I kind of expected that, but the edge serum REALLY pissed me off. This company is not remotely interested in helping women grow their hair. They want your money and that's it! Shame on you, Brock Beauty! I am going to review you poorly on every possible avenue...crooks!

Bottom Line: No, I would not recommend this to a friend

I have never had more terrible customer service in my life! The vitamins are trash. All these reviews are fake. I experienced hair loss and acne. I ordered a four-month supply, tried it for two weeks and sent all product back (3 unopened bottles and one half used). I emailed the company when I sent it back with tracking and they said thank you, we will refund when returned. I emailed again a week after it delivered and they told me to wait 14 business days. I waited well over and they told me they would not refund me because it was delivered a day after a month from the order date. So the one-month policy is a lie. It’s doesn’t account for the shipping time to you and back. And it came ONE DAY LATE! I spent a hundred dollars and another $12 to ship and they refuse to refund me for my unused bottles. I have been contacting them via email and finally contacted the manager Giana who was EXTREMELY rude and disrespectful, yelling over me. She kept saying do you know how many people call about the same issue. Well then fix it. You're a manager. This company is terrible and disrespectful, greedy, liars and stealers. I work very hard for my money and they do not care about their costumers. DON'T SUPPORT THIS COMPANY! The vitamins do not work and they don’t deserve the business.

Bottom Line: No, I would not recommend this to a friend

I purchased these in November and selected autoship. After four continuous months of use, there is zero change in hair shine, length (other than natural growth), nails or skin. I have canceled my autoship and will resume using the cheap prenatal vitamins from Walmart. I am not pregnant, but I had wonderful hair growth from those. If it's not broken, don't fix it. Right? In my opinion? This is another company using tons of fillers to sell a cheap product for lots of money.

Bottom Line: No, I would not recommend this to a friend

I made an order for two items. The delivery took a while. One was finally delivered in a flimsy grey bag the same size as the item (vitamin bottle). I tore it open and took the item out. The second item did not come with it. I waited a few more days and then emailed asking where my second item is. I had logged on to try to track delivery and I kept getting a "404: This page could not be found". Clearly my mail was not read. I instead received a template response advising me to:

1) Take a photo of the front of the box or package with the weight and order number visible.

(2) Take a photo of the actual product received inside of your box.

(3) Take a photo of the outside of the box and inside with products in it.

I have explained more than twice that there was no box. It came in a bag. Yet I have received the exact same template email. I have sent a photo of the vitamin bottle I received and at this point, I have gone past wanting the second item and just want a refund. This is a deliberate attempt to not meet their obligations and refusing to refund. I will have to treat this as fraud. They have not addressed my concerns about delivery, the fact I cannot track my delivery due to the consistent error message, they have made no attempts on their end to find out why only one item was sent out and if the other is en-route or not.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend