HelloFresh

Tried the product, then decided it was not worth the money. Tried several times to cancel. But to no avail. Needless to say, my account was charged again, and this time my bank account was overdrawn. Spoke to several representatives. And did receive the $96.87 refund and was told they could give me a $20 credit for my inconvenience.

WHY WOULD I WANT A $20.00 CREDIT?

Bottom Line: No, I would not recommend this to a friend

Some of the reviews scare me, but so far we have had our tenth meal and have no problems. The meals have been really delicious, with fresh veggies and other items arriving well packaged with a cooling pack. Billing so far has been accurate, but we have to remember to "pause" deliveries that we don't want. We will keep using them, and if we run into problems, then we will have to discontinue. I hope not because we love the meals.

Bottom Line: Yes, I would recommend this to a friend

I finally convinced myself to try this a couple of times due to the constant subway advertising. The outcome: it was fine overall.

Pros: The convenience was nice, and the portions were solid.

Cons: The freshness. I'm a vegetarian, so I can't speak for the meat courses, but I found the veggies weren't incredibly fresh, which is kind of disappointing/ironic given the name.

Bottom Line: No, I would not recommend this to a friend

I ordered through the 50% off for first-time users. I had help through ordering that first time through "chat' online. At no time did I know it was an "automatic" subscription and that other orders would be sent. I will be disputing the charge with my credit card company now, but I guess the bottom line is to check and recheck what you are ordering especially on a "special offer program." So sad the way they con people.

As to the food, some are good. I am not over enthusiastic and certainly could buy cheaper. I have learned the hard way!

Bottom Line: No, I would not recommend this to a friend

I have been a HelloFresh customer for two years. There have been 2 or 3 meals that we didn't like, and I always received a refund and/or credit. Customer service has always been polite, responsive and customer-centered. You have to read the guidelines, and you can skip a month, skip a week or postpone or cancel your subscription. Due to the use of regional delivery services, you may receive late shipments, but that is not on HelloFresh, and they will always make it right.

The meals do NOT take an hour to prepare unless you can't cook. They are tasty, creative and healthy. I love it!

Bottom Line: Yes, I would recommend this to a friend

I purchased a Groupon for two weeks of HelloFresh. Unbeknownst to me, they continued to charge my credit card even after I canceled the “subscription" I never signed up for. They refused to credit me even for meals I have yet to receive.

Food was pretty blah and bland. Definitely not worth $10 a meal.

Bottom Line: No, I would not recommend this to a friend

I gave HelloFresh a try this past week. The meals from HelloFresh were not any better than other food order companies. My app and customer service experience with them left me frustrated, disappointed and exhausted. I will not recommend their service to everyone.

There is no email confirmation of orders and/or cancel. Even if you make no selection they will send you an order you didn't choose. The app is not user-friendly but it is "order-friendly" as it always defaults to an order placement even if a food selection is not made. I am sure this is to their benefit. I tried to cancel my account and thought I had canceled in time for the shipment online. My best advice is, buyer beware.

I have gone back to every single person I recommended the service to and told them not to ever use them after my customer service experience. In the future, I will use a competitor and recommend a major competitor instead of HelloFresh. All they had to do to keep a customer and keep my recommendation was simply; try to find out what happened and how we can help them improve so we both succeed. There was no acknowledgment that they might have a problem with their non-intuitive app and no explanation on why we didn't receive an order confirmation email. They simply did not provide a symbiotic relationship between customer and retailer for the frustration they created.

I have spent too much time and frustration and now money as they have this part finely tuned. When I asked for a supervisor, I was put on hold for a long time and then they hung up on me. They didn't try to call back. This might say something more about how this company is run.

I have no idea what food they selected for me that I will receive tomorrow.

Bottom Line: No, I would not recommend this to a friend

I got a Groupon for HelloFresh as a Christmas gift for two weeks. I was inundated with all kinds of emails from HelloFresh about selecting the next week, and skipping a week and rating the food. All designed to throw you off and confuse you. They also sent emails offering your friends two free weeks of food.

At the end of two weeks, I thought I would have the option to continue or not with the meals, but I ended up getting two boxes (four meals) delivered to my house at once and two $59 charges to my bank account. Customer service gave me the crap about it being an automatic subscription, but they messed up and sent me two boxes so they can credit me back for one. Nice scam, so now the got me for $59 and I thought this was going to be just a gift from my daughter.

Do not give up your credit card info unless you know about and agree to their scam.

Bottom Line: No, I would not recommend this to a friend

My daughter suggested HelloFresh for us to use after my wife got out of the hospital for hip replacement surgery. She used an introductory Groupon coupon that had a $30 rate for three meals for two people. The meals were ok for the price, nothing special, just ok.

The problem is that once they get your credit card information, they keep shipping meals at twice the price and are difficult to stop. Hector in customer service was difficult to understand in English, probably in India, and English was his second language.

Stay away from HelloFresh; it is more of a scam to continue to charge your credit card once they get your information.

Bottom Line: No, I would not recommend this to a friend

We have only been receiving HelloFresh for about four weeks. The third week we had trouble with delivery time. Today's meals came with servings for two instead of four. We signed up for this service to reduce stress not add to it.

I called the customer service line, and she acknowledged it was their error and offered next week to be free of charge. I agreed but let her know that we wouldn't be paying for this order either for two people. Not only do we have to now find a time to meal plan and get groceries, but why would we go to all the trouble of cooking meals for two? The lady explained that if she refunded this week that they couldn't offer anything for next week. She sent me to the person above her, and she was rude. She said she couldn't give us what we were asking for. I said she could pick up the order or send the other half. She said no.

Now, remember this is a company that inundates your email all week asking you to send emails to all your friends for free weeks of food. I said we would be canceling our service and she very sarcastically said ok. Beware if you're looking for any type of stress reduction with this service.

Bottom Line: No, I would not recommend this to a friend

We were given three HelloFresh meals by my sister. We tried it and didn't like it. A week later we got a $59 credit card charge by HelloFresh and a note that they were sending us more meals, which we had not chosen and we had not ordered and had not yet received. Calling their customer service did no good. They refused to cancel the order or refund the charge. Told us that the free order has some fine print that it is "auto-renew" unless you cancel. Since we had not seen the fine print, we were stuck. Beware of "free" HelloFresh meals. They aren't.

Bottom Line: No, I would not recommend this to a friend