About Hims Hair Kit

By Derek Lakin
Published on: Dec 19, 2017

By connecting men with credible doctors to obtain preventative care prescriptions, but without appointments, waiting rooms, or awkward conversations, Hims Hair Kits and sexual health products promise to help make achieving personal wellness easy and affordable.

In fact, the website reports theirs are available at up to 80 percent less than over-the-counter products and prescription options found at your local pharmacy.

But, when it comes to hair loss and sexual wellness, is the lowest priced option necessarily your best? Regardless, can you expect Hims kits to help you keep that beautiful hair, as claimed on the website?

Stick with us over the next few minutes, and we’ll help you decide whether or not you should go with them, or one of the competitors.

The Basics of Hair Loss

Hair loss can be caused by a wide variety of issues, including poor nutrition, some medications, trauma, and poor grooming habits.

However, among men and women, the most common cause is androgenetic alopecia, or male and female pattern baldness. While the process isn’t fully understood by the medical community, it’s thought that a hormone named dihydrotestosterone attacks hair follicles and causes them to produce increasingly thin hair. Eventually, they stop producing hair altogether.

While there’s no known cure for hair loss, how do Hims’ kits claim to help?

Which Products and Ingredients Will You Find in Hims Hair Kits?

With thee details in mind, Hims offers three different kits, as well as each of their products a la carte:

  • Edible Hair Kit – Finasteride (30 x 1 mg pills) and The Vitamin (30 edible biotin gummies)
  • OTC Hair Kit – DHT Shampoo (8 oz bottle) and The Vitamin
  • Complete Hair Kit – Everything found in the above kits, in addition to a 2 oz bottle of minoxidil drops

Keep in mind that to place an order for a kit containing finasteride, you’ll need to obtain a prescription through one of the doctors in the company’s network.

To accomplish this, the site’s FAQ indicates you’ll need to complete a digital assessment on their website, which they indicate will take less than five minutes. Beforehand, though, you’ll need to enter your DOB, shipping and credit card information, and upload a government-issued ID.

Afterward, customers can ask the doctor questions anytime using the company’s secure, HIPAA-compliant messaging platform.

Important note: All of Hims’ doctors are licensed, board certified, and located in the United States, although they’re not licensed in every state. Before placing your order, make sure you take a look at their licensed states, which could vary depending on the product you’re considering.

Except for prescription medications, all of the products found in Hims Hair Kits are manufactured in the US. These include:

5% Minoxidil Treatment

Ingredients: 5% Minoxidil w/v, Alcohol, Propylene Glycol, Purified Water

Without going into unnecessary detail, minoxidil (the active ingredient popularized by brands like Rogaine, although it’s also found in hundreds of OTC products, whether from Hims or otherwise) is a vasodilator, which means it’s a substance that widens blood vessels and improves circulation, leading to improvements in male and female pattern baldness.

However, WebMD, reports that it’s not understood exactly how minoxidil accomplishes this, and that “it is not used for baldness at the front of the scalp or receding hairline in men.” In other words, if you’re suffering from hair loss anywhere other than the crown, it might not be a valid option.

Of course, this is something that Hims can help you determine through their five-minute digital assessment.

DHT Shampoo

Beauty expert Paula Begoun emphasizes that only the first five or six ingredients in any shampoo are present in high enough concentrations to make a meaningful difference. However, since some ingredients further down DHT Shampoo’s list have some clinical support for their efficacy related to hair loss, we’ve presented the complete lineup here:

Purified Water, Sodium Xylenesulfonate, Cocamide Betaine, Trideceth Sulfate, Cocamide MEA, Glycerin, Cocamidopropyl Betaine, Sodium Chloride, Sodium Benzoate, Salicylic Acid, Lavender Oil, Peppermint Oil, Tea Tree Oil, Methylparaben, Polyquaternium 7, Phenoxyethanol, Cysteine-Bis-PG-Propyl Silanetriol, Lecithin, Nettle Leaf Extract, Hops Flower Extract, Grapefruit Peel Extract, Biotin, Folic Acid, Cyanocobalamin, Niacinamide, Pantothenic Acid, Pyridoxine, Riboflavin, Thiamine, Yeast Peptides, Yeast Extract, Blue 1

According to sites like Truth In Aging, EWG.org, and WebMD, the majority of DHT Shampoo’s ingredients act as surfactants and cleansing agents (sodium xylenesulfonate, cocamide betaine, trideceth sulfate), emulsifiers (cocamidopropyl betaine), conditioners (glycerin, cysteine-bis-PG-propyl silanetriol), preservatives (sodium benzoate, methylparaben, phenoxyethanol), and film formers and antistatic agents (polyquaternium 7).

They indicate that salicylic acid is especially effective for increasing cell turnover, which can help promote scalp health, although there's little-reported evidence that this can directly impact genetic hair loss.

On the other hand, WebMD tells us that lavender is possibly effective for improving “hair growth by as much as 44% after 7 months of treatment,” when combined with a topical solution of thyme, rosemary, and cedarwood oils.

However, none of these sites reported that these ingredients have been specifically shown to address DHT’s negative impact on hair follicles.

Multivitamin Supplement

The only ingredients listed on the Hims website for their Multivitamin Supplement were: Corn Syrup (From Corn, Sugar (From Beets), Water, Gelatin, Natural Flavor, Citric Acid, Pectin (Derived from Fruits), Colors (from fruits and vegetables), Lactic Acid.

We called the customer support line below during normal business hours looking for additional information, although the only option was to leave a voicemail. As such, we sent an email but hadn't received a response at the time of publishing.

Hims Finasteride

Each film-coated pill contains 1 mg of Finasteride.

Note: Per the Hims FAQ, “It is not known if Finasteride works for a receding hairline on either side of and above your forehead (temporal area).”

Could Any of the Ingredients in Hims Hair Kits Cause Side Effects?

The Hims FAQ emphasizes that their “hair loss products are only recommended for patients age 18 – 65,” and their sexual health products “for patients aged 25 – 65.” Furthermore, that Finasteride “is for use by men only and should not be used by women or children.”

Outside of this, WebMD indicates that common side effects associated with minoxidil include burning, stinging, or redness at the application site (no specifics provided). In some instances, however, (again, no specifics) it can cause serious side effects such as dizziness, fast or irregular heartbeat, chest pain, and hand or foot swelling.

RxList indicates that finasteride can cause side effects such as impotence, abnormal ejaculation or trouble having an orgasm, dizziness, weakness, runny nose, and skin rash.

Finally, WebMD reports that in rare instances, tea tree oil can cause skin irritation and swelling.

How Much Do Hims Hair Loss Kits Cost?

Hims’ hair kits will cost you:

  • Edible Kit: $28/mo
  • OTC Hair Kit: $30/mo
  • Complete Hair Kit: $44/mo

Individual hair loss and sexual wellness products are priced at:

  • Vitamins: $16
  • Minoxidil: $13
  • DHT Shampoo: $11
  • Finasteride: $28.50
  • Sildenafil: $20

When purchasing your first hair kit, Hims provides free shipping via first class mail. For all subsequent orders, they charge a flat $5 rate, while orders over $50 automatically include free shipping.

Can you pay through insurance, health savings, or flexible spending account? The FAQ reports that their services might be covered under insurance, depending on the prescription and plan, although this is something you’ll need to verify independently.

However, they emphasize that they’re “available at 50-80% off retail cost, making them more affordable and accessible to consumers.”

If you opt for a subscription plan, it can be changed, paused, or canceled at any time.

All Hims orders come with a satisfaction guarantee that they contain what you ordered and arrive undamaged. However, “in order to keep these products safe and secure, we cannot accept any returns.”

Customer service can be reached at 800-368-0038 or support@forhims.com.

What Do We Know About the Company Behind Hims Hair Kits?

Hims, Inc. is based out of Austin, TX and was founded in November 2017 by Andrew Dudum. He’s a serial founder and is also behind companies such as Atomic, Ever Co, Terminal, TalkIQ, Cherubic Ventures, and Mira Technologies (to name just a few).

Hims held an A+ Better Business Bureau rating, with no customer reviews or closed complaints, as of 12/18/17. According to their website, they “will continue to develop and evolve new and existing science-backed products focusing on a variety of men's health needs and concerns,” including upcoming skincare products.

Do Hims’ Hair Kits Have Any Competition?

According to IBISWorld, the hair loss treatment manufacturing industry rakes in more than $4 billion annually, so Hims’ hair kits are clearly up against a lot of competitors. In this sea of options, how can you make a more empowered decision that what you’re purchasing will deliver value?

It all starts with what’s causing your hair loss. For example, as we discussed above, sites like WebMD report that minoxidil and finasteride have clinical evidence indicating they could address aspects of androgenetic alopecia.

However, if you’re experiencing a receding hairline or hair loss anywhere other than on your crown, or if your hair loss is advanced, you might not experience these same benefits.

It’s also important to keep in mind that these aren’t your only hair restoration options, which include surgical transplants, toupees, wigs, and weaves, light treatments, and even topical fibers that can be applied during your morning routine.

Even if we’re only narrowing our options down to hair kits that contain some form of minoxidil, Hims is still up against some fairly deep competition, including Rogaine, Nioxin, Keranique, Foligain Trioxidil, and Bosley, to name just a few. Price-wise, most ranged between $20 and $50, with some reaching as high as $100.

How can you decide whether or not a Hims Hair Kit is more worthy of your money?

Our Final Thoughts About Hims Hair Kits

The bottom line is that, while you understand there isn’t a cure or a one-size-fits-all solution to genetic hair loss, you want to at least put up a fight. And based on what we learned from sites like WebMD, Truth In Aging, and RxList, it seems like many of the ingredients in Hims’ kits could provide some measure of help.

However, you’ll need to obtain a prescription for finasteride (or sildenafil, if sexual wellness is your concern), which will involve talking with a doctor. And if you don’t want to make an appointment with yours, Hims is currently the only company offering an all-in-one solution that includes assessment, prescription fulfillment, and different hair loss kits.

On top of this, Hims seems to have a mostly positive—if not somewhat limited—online reputation. But keep in mind that none of their products come with refunds, so you’ll want to make 100 percent certain you’re ready to spend the money before placing your order for one of their hair loss kits, or for their standalone products.

Read 43 Hims Hair Kit Customer Reviews and Complaints

Write a Review
Average Customer Rating: 2.2
Rating Snapshot:
5 star: 11 4 star: 2 3 star: 0 2 star: 1 1 star:  29
Bottom Line: 33% would recommend it to a friend
Showing 1-11 of 43
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  • Hims hair product scam

    • By Bill N.,
    • Florida,
    • Nov 1, 2019
    • Verified Reviewer

    After trying it for nearly a year I realized the product doesn't work. This wouldn’t be so bad in itself, maybe it just wouldn't work for me specifically. But it gets worse.

    When I tried to cancel, they made it nearly impossible. When I get ahold of a person they say ok canceled but continue to charge me. Online is unnavigable for cancellations. And six attempts at phone cancel later I’m still being charged. I think it’s a card charging scam.

    Bottom Line: No, I would not recommend this to a friend

  • Shady company that should be investigated

    • By T G.,
    • Los Angeles, CA,
    • Jul 14, 2019
    • Verified Reviewer

    After being on finasteride for 18 months, I developed serious side effects such as gynecomastia and testicle pain. After trying to talk to the “doctor” that prescribed my medication I was repeatedly ignored. This is a serious violation of all medical laws and if a real doctor says that I’ve done irreversible damage I will undoubtedly look into filing a malpractice claim. For the sake of your health, please avoid this company at all costs.

    Bottom Line: No, I would not recommend this to a friend

  • Slickly produced pick-pockets: "Membership fees" cost me $120 without warning over 8 months.

    • By Dustin B.,
    • Seattle, WA,
    • Jul 12, 2019
    • Verified Reviewer

    So, you're looking to get some hair-loss, ED, or anxiety medication online. Cool. Take care of yourself.

    So you sign up with Hims - they have good articles written about them, their website is super slick, you get a prescription, they deliver genuine product. Over three months you get three months worth of your prescription of medication. You're happy, but you don't need any more medication. So you let your prescription lapse. If you need more, you figure, you'll renew it and continue the monthly refills at $35 a month. Fair.

    Then, 8 months later, long after you've gotten your last batch of medication and Hims is just a distant memory you finally notice a monthly charge of $15 on your credit card statement from "HIMS & HERS HEALTH FORHIMS.COM CA". Strange. You quickly search Mint and realize that you've been charged $15 eight times, totaling $120, for each month you haven't used their services.

    Did you miss some email notifications? Were you asleep at the wheel when you could've put a stop to this back in November 2018, the first month it happened? You search through all your emails, because you use Gmail, you never delete your emails, so you expect receipts, right?

    Well. Not for these charges. You search and all you find are 17 promotional emails from them between November 2018 and June 2019. You email customer service looking to get your money back. Customer service explains that "this membership fee was previously bundled and included in the price of the products you were receiving each month". You look at you email receipts and on your website profile - no such "bundle" is indicated. If it said "$20 - medication, $15 - membership fee", fair. But no, it's just $35 for the medication.

    When you weren't getting medication, they still charged you $15. For the privilege of sending a single email to a doctor who'd rubber-stamp your prescription renewal for the next three months.

    Imagine if Amazon Prime was free if you buy something every month - but as soon as you don't, you're charged $15. Not participating is when they pick your pocket. Hims is a company that punishes you for not ordering.

    $15 a month for a membership that took you mere minutes of effort to join.

    The "best they can do" is refund 3 months. Hims, a company with a potential valuation of over $1 billion, apparently can only afford to refund $45, and pocket the remaining $75 of your money.

    Use some other service and pay attention to their business model. Cancel accounts and memberships when no longer needed, restart them quickly when you need to start again.

    Bottom Line: No, I would not recommend this to a friend

  • They have shady business practices

    • By Jared v.,
    • Georgia,
    • Jul 1, 2019
    • Verified Reviewer

    They do not let you cancel your subscription in the app. You must speak to them directly. You can pause your subscription, but be warned that they will process your order two days before your subscription is supposed to resume, and then they will refuse to give you a refund or cancel the order (even if it hasn't shipped yet).

    Bottom Line: No, I would not recommend this to a friend

  • So far so good, even with customer service.

    • By Farley O.,
    • San Antonio, TX,
    • Apr 29, 2019
    • Verified Reviewer

    I first tried to get Keeps, but was turned down for a reason they would not answer, so I turned to Hims and was approved with the same answers I gave to Keeps. Anyway, my order arrived within less than a week and the regimen (I am using the entire package) is as easy as pie.

    I did have an issue with the free one month charge, as I was charged $49.00, but with a simple phone call, I immediately received a $44.00 refund. It's only been about a week, so I can't say anything about new hair growth, but the shampoo absolutely has my hair looking fuller and less brittle.

    The key is using the product as prescribed. Use it, don't just let it sit on the shelf. USE. IT. I will definitely report back in a few months as to whether I see a positive outcome with hair growth.

    Bottom Line: Yes, I would recommend this to a friend

  • Amazed

    • By Brian B.,
    • Rockwall, TX,
    • Feb 10, 2019
    • Verified Reviewer

    I was amazed at how well it worked, I have tried pretty much all the items in the system with no results in the past. Decided to give it a try, and it took about 90 days to see anything, but at 5 months most of my hair was back. I know this won’t work for everyone, but it did for me, and I’m thankful. It’s worth a try in my opinion.

    Bottom Line: Yes, I would recommend this to a friend

  • Rip off

    • By Rafael R.,
    • California,
    • Feb 10, 2019
    • Verified Reviewer

    Rip off. The process to order is not easy but the real problem was being charged monthly hidden fees after my order was complete for several months. This isn't explained in checkout. They don't email you or provide terms of service on their website. There is no receipt emailed to you and no way to review your order on their website. Customer service was unhelpful.

    Bottom Line: No, I would not recommend this to a friend

  • I'm pleased with results thus far

    • By Chris F.,
    • Ohio,
    • Jan 30, 2019
    • Verified Reviewer

    I'm surprised to see so many bad reviews. I've been using the shampoo and vitamins (no meds) for about 3 months now, and there is definitely a visible difference! I was thinning badly on the crown and frontal region of my head and it's starting to fill in (I turned 37 in January 2019). My advice is to be patient. Even if it initially feels like you're losing more hair, just hang in there.

    Bottom Line: Yes, I would recommend this to a friend

  • Awful customer service

    • By T G.,
    • New York, NY,
    • Jan 7, 2019
    • Verified Reviewer

    I've had numerous terrible customer service experiences with this company. They act like they're not in competition with a bunch of similar businesses. I will take my business to their competitors instead.

    Bottom Line: No, I would not recommend this to a friend

  • Scam, zero stars

    • By Nadia P.,
    • Marietta, GA,
    • Jan 6, 2019
    • Verified Reviewer

    I ordered the so-called sample for $5.00 for my husband. They never sent me the sample and they told me that the $5.00 is a doctor’s fee and it is not refundable. They are crooks. Do not deal with this horrible company.

    Bottom Line: No, I would not recommend this to a friend

  • Save your money

    • By Steve C.,
    • Columbus, OH,
    • Dec 5, 2018
    • Verified Reviewer

    I heard about them on a podcast. After signing up for the $5 first month, I was surprised when I got charged $50 instead. I am still waiting three days for a response. The order has not shipped yet either. They ship slowest mail USPS first class. I also found out you still have to go to the pharmacy. This is something I signed up to not have to do. They fill your finasteride prescription, and it is generic. Not that this is a big deal, but it is because they charge $28 which you can nearly buy brand name Propecia for. You are overpaying a lot monthly when you can get generic for $10 or less a month.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-11 of 43

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