I enjoy the service so far. A lot of people are complaining about customer service and giving it 1 star, and below I'll talk about that.
But for now, their products are pretty great for the pricing honestly. You get a free appointment, there's no "schedule" like someone down there said. You simply join the site, apply for what you need, they'll ask for some pictures of your problems, and they'll get back to you about how they think you could go about fixing it. This is honestly the best method to get a prescription to these meds; you don't pay over $100 for a consultation, plus other fees upon visiting and returning.
Next, the pricing is really great for what you're getting, since these things go from $30-50 and their supplements are worth at least $20 on other sites like Amazon for similar ingredients, for anyone complaining about that.
Overall, it's a pretty great service with one real rough patch that they're clearly working on.
As for the people asking about the support:
1. Understand that these are PEOPLE working here, not robots. I usually receive replies within two days through EMAIL (this usually takes much longer for other sites, unless clearly a BIG cooperation).
2. There ARE more options than just email! Some people here are crying about how they suck because you can only call and email them. Clearly they were just salty and didn't care to look around to find their contact us page before posting a review, lol.
3. They even warn you, stating they are delayed because of the amount of messages they're getting, and they're sorry! It's called patience; if you're looking into these services, this is the first thing you're going to need! These pills aren't magic fix it pills, they take plenty of time. If you can't wait 2-3 days for an email from a newer company starting up and getting thousands of new members every day so they're pretty backed up, then chances are you don't want to use these pills as they take 3+ months to work at times!
Support verdict: Yes, their support isn't the best at the moment, but again, it's a newer company trying to catch up to their demand, and they're clearly improving on it. These are genuine people trying to assist you.
Bottom Line: Yes, I would recommend this to a friend