HiSmile Reviews

I bought the 6-day kit plus gel for six more days. Oh, do I regret! Nothing happened, nothing at all, it does not work.

Bottom Line: No, I would not recommend this to a friend

I have been waiting for three months for my first order, which is the LED light and the mouth tray, along with gels and other items. I also did the automatic monthly renew for the gels. I have only received the gels.

I have been emailing them letting them know that I have not received my first parcel and they have yet to do anything about it. I requested a refund for the items, which they agreed, but I would have to pay for the return of the refills. I think it is wrong that I would have to pay for the return since I was never able to use it since they never sent me the first order.

I am sure if received it I would have enjoyed the product and continued the monthly subscription, but at this point, I am very dissatisfied with the customer service.

Bottom Line: No, I would not recommend this to a friend

I bought this product for my friend and myself. It arrived late, then we tried it and it didn't work. I thought maybe I did it wrong, so I tried again. Again it didn't work. Avoid this product.

Bottom Line: No, I would not recommend this to a friend

I bought the kit and I've used two gels within seven days by following instructions. I went to buy more, and they're $30 for a box of three. Pretty pricey when you think about it, considering the kit is $80, and if you were to buy the gels every week, that's like $170 a month. After one week I haven't seen any difference, plus I paid express and didn't get it within the promised two days, and they didn't reply until the day I received it saying "it's been delivered." Pretty unhappy.

Bottom Line: No, I would not recommend this to a friend

HiSmile seemed like a reputable company at first glance. Then, I ordered my package and was completely disappointed. I bought $9.99 shipping so it would arrive in 2-4 days, but they don't tell you it's on their terms. Still waiting for my package. I emailed and they told me to allow another 48 hours and they will not refund me for my shipping charge. That's not good, and I would not order from them again.

Bottom Line: No, I would not recommend this to a friend

The treatment didn't work for me. I asked for a refund and it was denied as I have not taken pictures before starting the treatment. I am sorry, but I didn't know it was NOT going to work? They should mention it on the box or instructions. PLEASE BE AWARE before buying the product. I am very disappointed.

Bottom Line: No, I would not recommend this to a friend

My delivery hadn't progressed for a week, so I emailed them. They told me I should call Australia Post. Australia Post tells me that HiSmile has only issued a manifest but didn't actually give them a physical parcel to send. So I email HiSmile asking them to follow up. They tell me to wait.

So I wait. The delivery progressed as soon as I mentioned the issue to them. Then I email them asking for a resolution to my complaint, and why should I pay for delivery when they haven't delivered it on time, and I've had to spend time resolving their issue?

They responded to tell me that I should visit nearby post offices to find my parcel. The delivery details clearly say it's in transit so why tell me to visit the post office? I have chronic health issues which make it difficult for me to leave the house and their treatment of me is plain cruel. They've not once offered to follow up on the whereabouts of my parcel or offered to treat me with any respect. It's one big cruel joke to them.

I've paid for an item I haven't received, I've had to follow-up on the delivery that has never arrived, and they clearly get a rise out of torturing those with chronic health problems. Apparently, that's fun.

I would be happy to share their email correspondence with the media. Not a good look.

Bottom Line: No, I would not recommend this to a friend

I have placed an order to HiSmile on the 16th of October 2017 and paid for next day delivery. It has been two whole weeks, and the customer team kept on saying that there has been a delay every single time I asked them. This is the worst experience I have had with any online purchase. The customer care replied as if they did not care about their customers. I am still waiting for my parcel.

Bottom Line: No, I would not recommend this to a friend

I ordered the HiSmile during the Black Friday sale on the 26th of November and my order was not dispatched on the 30th, which was bizarre since I PAID for express shipping. And when I complained the sales associate on live chat named Ashton did not answer my question or help me and as a result, I return to my emails just to find that HiSmile had resent my confirmation and delayed the delivery by 4 days!

This is unreasonable. I paid to have my product ASAP. I feel scammed and definitely would not recommend to anyone as I am waiting for my order. And I mentioned to the sales associate that I am unable to receive it after the 5th of December as I would be overseas, but I was willing to pay more, but instead she just returned with an automated response and resent my confirmation. This is unfair as I ordered based on the guarantee that I would have my order by the 5th the latest, not SHIPPED on the 5th.

They use Black Friday as an excuse yet I order off websites in America on the same day, and my order is scheduled to arrive this week, and I didn't even have to to pay for express shipping!

Bottom Line: No, I would not recommend this to a friend

They steal your money and don't have enough courage to even talk to you about their mistakes. They take advantage of innocent people that come to their site to put money in their pockets and instead they rip it from your hands and give nothing in return.

Bottom Line: No, I would not recommend this to a friend

I placed my order 13 days ago and it is still not dispatched! After numerous emails, I have asked for a refund as I fear that my item, which is a Christmas gift, will not be here on time!! I was told 7 days for a refund! This means I cannot replace the gift for another 7 days. They are quick to take your money but not give it back! I have pleaded with them in email and on Facebook and no one cares! I'm quite upset and feel like this is a scam.

Bottom Line: No, I would not recommend this to a friend