HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Sep 19, 2017

No response and can't track

By Malan, Faroe Island, Verified Reviewer

I saw HiSmile's products everywhere and thought that I would try it out. Everyone got good results and everything so it should work.

I purchased it on the 14th of this month and got an email saying that the packed was being shipped and I could track it with a link in the email. Only to be thrown back onto my final order side to see a box where it said: "Direct Link tracking number: N/A." And there is no way for me to track my order.

I thought that maybe something was wrong and emailed HiSmile about my problem tracking my order. I got an email back saying they had gotten my email and would be in touch soon.

It has now been four days, and nothing has happened. I emailed them again today hoping for a response.

Does anyone know anything about this?

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 41 People Have Voted

Posted on Jan 24, 2018

Not what I was hoping for, will never order again.

By Piper Ge-Hall, Gold Coast, Australia, Verified Reviewer

I'm disappointed with this Gold Coast company.

I have purchased once a long time ago, used the whole thing, and no result at all. I just let it slide.

This time they had 30% off so I thought I would give it another go. Same result. As I followed their money back guarantee steps and rules, they were able to 100% give me my money back!

The process was fast and easy because I live in the same city as their warehouse. The customer service reps are nice too. Although I had to send the empty product back at my own cost, which is not mentioned on their website. I don't know how much people from other places like China can actually get back after their shipping fees.

Anyway, I'm not sure how well it works for other people, but for me, it failed both times. However, it's much cheaper than professional whitening, maybe give it a go too?

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Jan 28, 2018

Hi Piper,

Thank you for reaching out to us!

I am sorry to hear that you did not achieve the results you were hoping to. We understand that results vary from customer to customer which is why we offer our money back guarantee. I am glad to hear you were able to utilize this to receive a refund.

I know it may seem disappointing to send the product back, however, this is stated in our terms and conditions as well as our money back guarantee "help" section. We require this so that we are able to see the product was used in full, and once we receive it in our warehouse, we process a full refund of the product costs.

As we have a warehouse in both Australia and the UK, the orders can be returned to the warehouse of origin from every country in the world. However, we find most customers like to keep their products to continue their HiSmile journey as sometimes they just require some more product to achieve their desired whitening shade.

I would like to assist you further with any questions you may have so one of our customer experience assistants has reached out to you too.

Looking forward to hearing back from you.

Helpful Review? 6 People Have Voted

Posted on Nov 28, 2018

Not impressed

By Lily B., Brisbane, Australia, Verified Reviewer

I ordered this after seeing all the ads that made it seem that HiSmile seriously whitened your teeth. When I ordered a while back, they claimed it would whiten my teeth by 8 shades. Today, I went back and their claim has gone down to 2 shades. I’ve ordered twice in hopes that my teeth would reach the maximum white they could. However, after two purchases (12 sessions) my teeth are maybe 1 shade lighter (if I’m really pushing it). Not impressed. I am going to head to the dentist from now on. I blew 120 bucks on the stupid thing.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 12, 2018

Hey Lily,

Thanks for taking the time to leave your feedback. We understand that not achieving desired results may be disappointing however as each individual's teeth respond differently to the whitening process, due to this we implemented our 30-day money back guarantee!

If you do not achieve results of at least two shades whiter you can apply for your money back via the FAQ page on our website by clicking "email us" and selecting money back guarantee.

Each individuals lifestyle choices may inhibit the overall outcome of the whitening process, and we recommend limiting the intake of staining food and drinks to assist in optimal results. This is why we state you can achieve up to eight shades with our Kit, however, are confident you will achieve at least two shades whiter! We would love to chat and assist you further. I am unable to find you in our system, please email us at help@hismileteeth.com

We look forward to speaking soon.

Helpful Review? 29 People Have Voted

Posted on Sep 24, 2019

Not worth the risk

By D M., San Diego, CA, Verified Reviewer

Just reading these reviews are scary! It’s bad for your enamel and you shouldn’t keep using or lose all of your enamel? I had some sensitivity after the 3rd use and they did not appear any whiter after the 6th use. I regret purchasing this product and I’m waiting for a reply back from them and I’ll post there response!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on May 20, 2020

Don’t work

By Lynia A., North Carolina, Verified Reviewer

Bought with Afterpay a set and a refill pack. Teeth are still yellow. Used actually like it says, the last two applications I even tried to leave on for two intervals and still nothing. Teeth at the bottom still yellow as before. Didn’t take pictures because I was for sure it would work. Guess I was wrong. Only had for 3 weeks and still got to finish paying for it. Dud.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 8, 2023

Don’t pay extra for express shipping

By Gisellel L., Fontana, CA, Verified Reviewer

I was really excited to use the products. I even paid additional to have it delivered within 3 days. It’s been over a week now and nothing has been delivered. Kinda sucks that they don’t give you tracking details also. You're better off ordering from Amazon.

Bottom Line: No, I would not recommend this to a friend

Posted on Jul 17, 2017

I don''t know

By May, Israel, Verified Reviewer

This is the third application, and there is no difference. Should I worry about that? So many people are saying they noticed the difference from the first use, but actually, I didn't.

I'm worried about that.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on Oct 21, 2018

Does not work

By Ashlyn W., Victoria, Australia, Verified Reviewer

I have been using HiSmile for 5 and 1/2 days now. I have compared my teeth from the chart (5) until now and there is absolutely no difference. I feel as though this has been somewhat of a scam and it’s rather upsetting.

HiSmile has done literally nothing. ,I’m on day 6 today and there has actually been no difference whatsoever.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Oct 21, 2018

Hey Ashlyn,

Thank you for leaving your review. We would love to help you out as we know it must be disappointing to have not achieved the results you were hoping too. Please do not hesitate in contacting our results team via our email help@hismileteeth.com. We look forward to assisting you further!

Helpful Review? 14 People Have Voted

Posted on Jan 23, 2016

My results

By Natasha Baker, Port Macquarie, NSW, Verified Reviewer

After considering at home teeth whitening for months, I finally decided to bite the bullet and ordered a kit from these guys. I have experienced sensitivity in the past with whitening products so I was worried about that at first, but I can honestly say that this product has whitened my teeth by about 3 shades after only a week. I really like the whitening pen as that is where I see the best results and it was easiest to do.

If you are also considering whitening your teeth, this is definitely the way to go! The only down side was that I found it difficult to log in to manage my subscription. Other than that I experienced no sensitivity, and really fast results. Awesome.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jan 12, 2017

Gentle and easy to use

By Natalie, Sydney, Australia, Verified Reviewer

I have very sensitive teeth, but this didn't irritate my gums at all. It gently whitened them, so don't expect drastic results overnight, but the use of it every day really did get rid of some of those horrible dark stains! I'll definitely keep using their products.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jan 15, 2017

Hey Natalie,

Thanks for sharing your positive experience. We are so happy we can help you achieve amazing results without causing any sensitivity to your pearly whites.

Depending on your type of teeth, customer's can experience an array of results within your initial couple of applications. However, you should see a great result within your 6 applications!

Feel free to email us at info@hismileteeth.com for tips on how to achieve optimum results.

Happy HiSmilin'

Helpful Review? 1 Person Has Voted

Posted on Jan 25, 2018

Rocky start, good ending

By Skye, New Zealand, Verified Reviewer

I ordered my package in late November and was disappointed it didn't arrive by January. After contacting HiSmile a second time on the 19th, and they promptly refunded my original shipping, gave me a new shipping code (that actually worked this time), and sent my package express with a free day and night toothpaste set. My package arrived today (25th)! I'm really looking forward to giving this product a go and will update my review with results.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Jan 28, 2018

Hi Skye,

Thank you so much for your update! We were glad to be able to get your parcel to finally reach you, and we apologize again for any delays. Please reach out to our customer experience team if you need any assistance with achieving your desired results, as we have a lot of tips and tricks we can provide you.

Can't wait to see your results!

Helpful Review? 21 People Have Voted
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