Hubble Contacts

Hubble orders were great. But when I realized that I do not use the contacts often enough to keep getting orders, they are horrible. I sent the message to the same place I made the order. I received a lot of messages but did not see a phone number to call. The next month another came, and I sent another message. I had this company blocked from my account.

The next month another order came through, and I sent an email, and I received a response that she received the two that I returned for a refund but one was past the refund date. I was told they tried to credit money to my bank account, but it is blocked, so I asked for a check, which I have not received. I then had a block on my bank account for the amount $33.00. This month the fee was taken from my account, and just today after three months, I was given the phone number to call and cancel my account. This is horrible.

Bottom Line: No, I would not recommend this to a friend

I wanted to like Hubble so bad. Cute packaging. No fuss subscription service. Save a bit of cash. But the moment I ordered Hubble, red flags were raised. It's clear to me that Hubble DOES NOT double check your prescription with your eye doctor. Why? Because I received the wrong prescription in my trial pack. It could be a mistake on their end, sure. But upon double checking, I saw that the error was in fact mine.

I called immediately to unsubscribe, because SURPRISE! They automatically sign you up for a subscription to their contacts that will CHARGE and SEND contacts without you being aware. Which also comes with a stocking fee, and if you happened to open the box, you're just plum out of luck. Shady.

Also, have I mentioned how far off this prescription is? By -.75! I can't even use the trial contacts even if I wanted. Useless. Dish out the extra cash for contacts people. Your eyes deserve it, and your sanity too.

Bottom Line: No, I would not recommend this to a friend

I signed up for the free trial. I didn't realize at the time that I ordered the wrong contacts (accidentally entered the wrong power for my left eye). Due to personal reasons, I then decided that I would rather not go through with the subscription.

I emailed customer service and was told to call a number to cancel. I did this on Easter Monday, not realizing that they are closed. Where I live, Easter Monday is not a bank holiday. Their phone line had an error message recording instead of a recording letting you know they are closed for the holiday. I assumed their phone lines were down, so I tried emailing again, where I got the same answer and told they were closed for the holiday. I now have a shipment of contacts on it's way to my house that I can't use because they are "unable" to cancel orders/subscriptions via their customer service email address.

It is very inconvenient that if you want to cancel an order or subscription that you have to call a separate customer service line just to do that. Why is there no cancellation email address that customers can correspond with?

I'm very disappointed.

Bottom Line: No, I would not recommend this to a friend

The Hubble Contacts company charged my account to have contact lenses sent to me without my authorization. There is nowhere on the checkout page that gives the customer the option to continue with a subscription. After canceling it, you have to wait for the package to arrive, send it back, and then get charged the return shipping fee and a restocking fee. I’d also like to mention that each pair I tried on made my vision completely blurry so I threw them away. These are UNETHICAL and SHADY marketing tactics.

I thought this would be a good opportunity to try a new product. If they stand behind their product, they should not slyly get the customer to “agree” to these shady subscription methods.

The bottom line is, if it’s too good to be true, it usually is.

Bottom Line: No, I would not recommend this to a friend

All my dealings with Hubble at first we uneventful. I thought I had canceled my recurring order and when I received my February shipment, I called and canceled my order. They were very helpful with cancelling and assured me if I returned my last order I would be reimbursed.

I returned it by courier with a tracking number and have sent three emails following the return and have not had a response two month later. My thoughts are, do not spend the money because if there are issues with your order, you cannot get reimbursed.

I will gladly rewrite a review once I am reimbursed.

Bottom Line: No, I would not recommend this to a friend

Hubble does not inform you that they only carry their contacts in a BC of 8.6. When I contacted them to ask for a refund, they told me I should have searched their website to find where it says this. When placing the order, they inform you they will contact your optometrist to verify the correct prescription. Even after verification they still send out the incorrect lenses and now refuse to refund my money. The contacts have not even been used, just the shipping package has been opened. Absolute scam!

Bottom Line: No, I would not recommend this to a friend

Consumer beware. This company will make it very easy to order contact lenses but what they don’t tell you is they will automatically sign you up for a monthly contract that deducts $33 from your account. And that’s not all. Hubble will assume the contacts work great and they will send you another $33 package without any type of signature or consent. It’s basically an unauthorized charge. Anyone who moves forward with this company, please do yourself a favor, use a disposable prepaid debit card.

Bottom Line: No, I would not recommend this to a friend

I ordered a $3 two-week supply of lenses on 4/9/18 and received the order on 4/20/18. I tried the first pair of lens on 4/21/18 and didn’t like the lens; not as sharp as I’d like. I didn’t plan to continue the subscription but I checked my account today, 4/25/18, and I was billed $33 for lens. I contacted Hubble today for a refund and to cancel the subscription and was told a one-month supply was already shipped and I’d have to wait to receive the shipment and mail back it before a refund could be issued. What happened to the two-week trial period? This appears to be a shady practice. Not only am I not satisfied with the product, but I find Hubble’s way of conducting business unsavory.

Bottom Line: No, I would not recommend this to a friend

This is just like MAST chocolate...cute package mediocre chocolate.

Terrible lens quality, terrible customer service, and terrible options for astigmatism. Not worth it. Set up a subscription through another eye-wear provider!

Bottom Line: No, I would not recommend this to a friend

You better hope they get everything right the first time, otherwise, good luck getting anything resolved!

My order kept getting rejected for the free trial box, and they kept sending me emails stating that I needed to contact my doctor for further inquiries. My doctor was completely lost because they kept doing everything on their end (after multiple attempts) to verify my RX with Hubble Contacts. My RX was even emailed to their customer support email address, but for various reasons, they kept telling me that they couldn’t do anything about an order that had already been canceled, but if I made a new order, they would take care of it.

Again, myself and my doctor did everything only to have it rejected again. Upon further inquiry, Hubble Contacts told me they couldn’t provide a specific reason as to why it was canceled, but if I tried again, it would get fixed.

Kept doing it again and again, and now not only am I very frustrated, but my doctor's office is fed up with all my phone calls and the amount of time they keep putting into verifying my lense RX with Hubble Contacts.

Their email addresses may have phone numbers at the bottom, but if you actually call the number, you’ll get a voicemail explaining that the number has no real purpose and they don’t even check the messages. If you don’t believe me, try calling it for yourself: 1-844-482-2531.

They sent me emails asking about my experiences with their employees and I kept rating them with the lowest rating explaining I needed some help, but no one else ever responded and I am now making an effort to review them here.

I would really like to try their contacts and have heard good things from people who currently use them, but be warned - if you have any hiccups in the order process then you will be doomed to a path of frustration and people who really don’t care (apparently they have a large enough customer base that they don’t need to).

Bottom Line: No, I would not recommend this to a friend

Their lenses only come in one size, which is stated in the fine print, but not many people realize. The first full day I wore the lenses I suffered a severe irritation and eventually swelling of my eyelid due to the diameter being larger than my prescription. It takes days for customer service to get back to an inquiry, problem or complaint. They are not willing to take back the three shipments of lenses that I have in unopened boxes, because they are not in the boxes they were shipped in.

I asked them three times to cancel any future orders and have yet to receive confirmation that my account is canceled. Very frustrating!

Also, I could not see as clearly with their product as I could with my Bausch & Lomb’s lenses - perhaps it is due to the standard (incorrect) base curve and diameter size or maybe just the quality of the lense. In the end, you get what you pay for - a lousy product, a company that doesn’t stand by their products, and worse customer service.

Bottom Line: No, I would not recommend this to a friend