Hubble Contacts

First, their customer service team is horrible. I don't think they have a manual on how to deal with customers. They don't inform you any unnecessary cost that they want to expect the customer to pay, so be careful when you ask for a free box.

I canceled their subscription once I tried a free box. Their contact lens is not comfy comparing with Acuvue, which I use, so I canceled it. But my subscription ended on Sunday, so I called them on the next day morning to cancel my subscription. But the representative told me that mine was already shipped. (it turned out they shipped 7 PM on the same day). So he told me that to simply return the product when I get it.

However, I only got a partial return. Shipping/handling/restocking cost is $11, so I get only $33. And they said that the hidden fee is shown somewhere on their website, and they use a third party shipping company so that I have to accept it. What kind of service is that? Horrible service ever.

Bottom Line: No, I would not recommend this to a friend

It started off great, but then I realized how dry my eyes were. They became uncomfortable almost immediately and every time. They have a tendency to easily flip inside out, making it very hard to see which way is the right way.

Not worth risking my eyes for.

Bottom Line: No, I would not recommend this to a friend

No way to cancel online, no way to change prescription online. Once they have your card, you will get 3-4 charges while they give you the run around of "skipping" or returning or holding or transferring you. So depending on how much you get paid per hour, plan on spending 10+ hours going round and round with them to stop you from stopping the recurring shipments and charges.

Bottom Line: No, I would not recommend this to a friend

Worst experience. I tried Hubble because I loved the idea of the company. I received a box and was excited to try the lenses. I am used to a high-quality lense, and I found the lenses very uncomfortable. I had to throw out at least one out of every four lenses due to discomfort, so I canceled my account. I had no problem with that. Sometimes a product just does not fit you, and you don't enjoy it. There is nothing wrong with that.

However, now I understand why they don't have reviews on their Facebook page, Twitter, or website. The customer service is terrible. I was sent a box of contacts that I won't use and charged after I had canceled my account. They also would not offer me a refund even though I explained what happened. I just wanted to warn people using their service.

Bottom Line: No, I would not recommend this to a friend

I tried them on the $3 offer and they were very poor quality. They did not make it clear that they would auto ship every 30 days but it is in small print, so beware. I sent them back per their request and it has been over 30 days and still they have not give me a credit.

This company is bogus. Don't order from them. Cheap product and they apparently do not take returns. I have contacted my credit card company to investigate.

Bottom Line: No, I would not recommend this to a friend

I ordered on January 6th. They shipped on January 8th. I received them on January 17th. I didn't have a chance to try them until January 23rd. I wore them for about 2 hours, but I had to take them out as they were extremely uncomfortable and very dry. They seem to be quite low-quality and did not work in my eyes.

I contacted the company the week after (January 29th), to cancel my order. Cancellation was a success, however, I received another box in the mail and was charged another $44! I called them to ask for a refund but was told "sorry, it's against our policy," even though the new shipment of contacts I received was UNOPENED and UNUSED. Service rep just kept repeating "sorry," and there was nothing they could do.

Bottom line: Terrible lenses. Shady/scummy company in general. You'd better like the lenses. If you don't, there's a good chance you aren't getting your money back!

Bottom Line: No, I would not recommend this to a friend

I ran out of my expensive daily contact lenses and thought what the heck, it’s worth a try to save a little money. At this point, I would rather pay DOUBLE for better quality lenses.

They are so painful on your eye. Within the first three hours, they are filmy and dry. Upon putting them on in the morning, there’s always one that’s filmy and painful. I’ve thrown away more than I have used due to discomfort. They are so thin and flimsy that more than one pair is needed to get you through the day. I don’t know how the material used for these is legal. It has to be damaging to the eye...

Bottom Line: No, I would not recommend this to a friend

You get what you pay for. I ordered Hubble Contacts to save money, but the quality was terrible. They dry out very quickly, and I had halos when I would drive at night or early in the morning. After my two week trial, I was auto shipped a full month, so I sent them back for a refund, and after several months now I still haven’t received my refund. And their customer service is terrible.

Bottom Line: No, I would not recommend this to a friend

After one week of wearing Hubble Contacts I was still pleasantly surprised and how comfy they were. After the two-week mark, I can no longer wear them for more than six hours without total discomfort. My eyes are really dry with the lenses in and rewetting solution offers no relief. I end up having to change into my glasses halfway through the day. I've never experienced this with any other lense.

Bottom Line: No, I would not recommend this to a friend

While the contact may work for some, for those they do not work for the companies customer service skill are lacking (kind of like charter). I request for my account to be canceled and it was not. Then later, like months later, I got charged again. It appears that my account was merely paused and not canceled. I needed to call for a refund and have it ACTUALLY canceled. Once, this happened they only refunded $25. They would not refund the entire $33 they debited unauthorized. They said that the amount was for shipping and restocking even though the account was supposed to have been canceled. Once I emailed to request that they refund the full amount I was told that they needed to research whether I actually called and canceled because my account was not canceled again after the second time canceling. Customer service is lacking.

Bottom Line: No, I would not recommend this to a friend

The contacts work, and the advertising is legit. However, even though the contacts are comfortable when you first put them in, after 10-12 hours, they become dry and unbearable. Not as comfortable as my normal brand Acuvue Oasys. Okay, as a backup, but not ideal. I have to call and cancel since I cannot do it online, which is a hassle.

Bottom Line: No, I would not recommend this to a friend