Hubble Contacts

The contacts are bad quality. They hurt my eyes as soon as I put them in and it was unbearable to wear them for even four hours.

I called customer service, and they asked me if I wanted to put my account on hold. I told them I just wanted to cancel and they set up a next shipment date of 90 days. They're a bad company. You can't even leave a real review on their website. Now I have to waste my time and money to send their crap product back to them because they charged my card without authorization.

Oh and get this. You can't delete your card information once you give it to them. At least my bank's customer service team is amazing. I will NEVER recommend Hubble to anyone.

Bottom Line: No, I would not recommend this to a friend

I've been wearing contact lenses for 15 years, and this is by far the absolute worst brand I've ever tried. My first pair dried up almost immediately, but not before I was already at work and now I am stuck with them in all day. I've read reviews about how terrible their customer service is, and now I'm scared to have to go through the same headache.

To all the reviewers that say this company is "fantastic and amazing," what the heck are you talking about? These contact are scratchy, dry, and have irritated my eyes from about 30 minutes after insertion and have only gotten worse.

PLEASE do not waste your time; this company is a total gimmick with "cute" graphics to hype them up.

Side note: shipping took over a week, even though their confirmation email said to keep an "eye on your mailbox in the next couple of days." Nothing I hate more than slow shipping and false hope of delivery.

Bottom Line: No, I would not recommend this to a friend

So, my initial sign-up for the trial pair went smoothly. I submitted prescription and doctor information and was sent the trial pairs right away. My eyes were sensitive to these contacts, so I was not going to order them.

No need - the ordering is already done when you sign up for your trial pairs. I should have known! Keep in mind that they have your financial information too because you pay for shipping on your trial pairs. As soon as you order your trial pairs, unless you cancel, you are already scheduled to receive future pairs at regular price. Oh my god, I hate these type of companies! I'm sure I was informed of this somewhere down the line, maybe some small print. UGH!

OK, so now I MUST call to cancel. There's no option to cancel on their website. The good ol' customer retention routine. This sucks! I didn't want to subscribe to your contacts. I just wanted to try them! Because of this old signup scam, and ONLY because of it, you have LOST a customer for life, even if my eyes were to suddenly accept your lenses.

Buh-bye now; good luck with that.

Bottom Line: No, I would not recommend this to a friend

I tried out the initial box of contacts and quickly realized the quality was not great if you have dry eyes. I didn't cancel in time and received the next shipment, which I paid for since it was my mistake, and then I promptly canceled the subscription. That was September of last year. A few days ago I received a box of contacts from Hubble. I was confused, because not only did I cancel my subscription in 2016, my contact prescription is expired. So I called, just before 5 pm eastern time (I'm west coast), and of course, it was just an automated response to call during business hours. I then sent an email detailing what happened.

The following day I received a snide email from a customer service rep stating they could send contacts up to a year from the subscription start date with the same prescription you signed up with, even if the prescription is expired. She sent a screenshot of their term of service about that and said I didn't cancel my subscription, only skipped orders.

Really? You are telling me I skipped orders for almost a year, and then you magically send one last order, on the one year date of my subscription? She also said that although the boxes themselves are unopened, I cannot return because I opened the outer shipping box. After not receiving contacts for a year because I CANCELLED MY SUBSCRIPTION, I wasn't really sure what was in the box, which is why I opened it.

All in all, Hubble seems to practice rather shady business. Cancelling your subscription can't be done online, you have to actually call, and because it's a phone call, you have no written proof of cancellation, which in turn allows them to continue to send out orders even after canceling. Terrible.

Bottom Line: No, I would not recommend this to a friend

I would not recommend Hubble Contacts. They are extremely uncomfortable contact lenses. I accidentally forgot to take them out before bed, and my eyes burned and were bloodshot in the morning. Not worth it.

Bottom Line: No, I would not recommend this to a friend

I tried the contacts for a few days. They would not stay in place and irritated my eyes. When I tried to call, I was stuck on a recording listening to "deals" for fifteen minutes. Still trying to cancel. Awful.

Bottom Line: No, I would not recommend this to a friend

I tried the two-week daily trial for $3, and it wasn't worth 3 cents. The lenses are so cheap the irritated my eyes, and I could see better without them than with them. I tried a second set of lenses, thinking maybe it was just a bad pair, and got the same result. They hurt so badly that I couldn't keep them in and wound up throwing them away. They also force you to sign up for automatic deliveries, and I canceled that right away even before I received the lousy lenses. I wanted to experience them before I committed to additional quantities and I am so glad that I did.

Don't waste your time or money. These lenses are garbage, and that's where I threw mine.

Bottom Line: No, I would not recommend this to a friend

I received my trial subscription, popped them in my eyes, and knew almost immediately something was not right. I could not see. Nonetheless, I kept them in to give the lenses a try. I may as well have worn no lenses at all. I felt handicapped the entire day because I could not see. I only need them for reading, thankfully, I can see far away.

I called as soon as the office was open and canceled my subscription. The representative asked why? I said I can't see! She was very apologetic and canceled my subscription without question.

Bottom Line: No, I would not recommend this to a friend

Nothing in the online introductory materials indicated that these lenses cannot accommodate an Rx with astigmatism. They claim that you can have astigmatism up to a -1.00 and still have effective eyesight using lenses without an astigmatic correction. This is not good medical advice.

It wasn't until I got a message back indicating my order had shipped that I realized that they never called my OD, never got my full prescription, and never cared to clarify the limits of their product.

Shame on Hubble.

Bottom Line: No, I would not recommend this to a friend

I tried the contacts for 30 days and was not impressed. I thought they were a very low-grade product.

Then they took the $30 out of my account the day after I had canceled my subscription. When I received the box of contacts I did exactly what they told me to do - I didn't open the box and wrote Return to Sender on the box and put it in the mail. They said they never got the box back. I even sent them a copy of the box where I wrote on it.

Overall bad experience and I would not recommend Hubble to anyone, and it's really not much cheaper.

Bottom Line: No, I would not recommend this to a friend

This company wants to blame me for doing what they asked of me.

I did the trial back in August. I didn't see a price or quality difference in my normal brand! To my surprise, they sent me another box. I was under the impression that I was only giving my payment info to pay for the $3 shipping! WRONG. I got sidetracked and forgot to send the box back. Low and behold, a few weeks later I got another box and another charge!

I emailed them since their phone number is nowhere to be found. They sent me an email, and I spoke with Christine about canceling and about the returns. It was explained that unfortunately, the refunds take time because they are done when there is an accumulation of refunds (odd), so I waited.

While I am waiting for a $66 refund, I get yet another charge for $33. I called today and spoke with Jennifer. She told me that it wasn't their issue but that they have not yet received either package and that I needed to contact USPS. I called. Forty-five minutes on hold. I finally ended up going to the local post office and was advised that there would not be a scan on that tracking number on the return trip because if it had been scanned, the system would send it back to me. Makes sense!

I call Hubble back. I forget who I spoke to this time. He said we could escalate my phone call. I wanted management. He promised an hour window. I called back. Darian advised that someone would call. I waited.

Ellen called me back and blamed me for every flaw in her policy! I told her I did as instructed by putting RTS on the packages and she claims there would have been a notification and a refund if the packages came back. I told her that wasn't my fault. I did as I was instructed and I had a scan from the USPS that told me so! Return initiated! Finally, she is caving, (or so I think) and says she got a refund validated. She would give me $50. But there was a restocking fee and a shipping fee. I'm not paying for anything! I need a $99 refund.

Bottom Line: No, I would not recommend this to a friend