Hubble Contacts

I received my free trial, postponed all future orders, received the next full order, and was billed anyway, Hubble now refuses to accept this order back and issue a credit. The lenses do not accommodate my eyes and it does not give me clear vision. I was not given the time to experience their free trial. Not all contacts are the same, and these contacts may not be correct for your eyes. I also experienced dry containers upon using the free trial. All this has been a huge annoyance and buyers should be aware.

Bottom Line: No, I would not recommend this to a friend

It is impossible to cancel your subscription or delete your card info from the website. You have to call a number to cancel, which I did last February (and by the way, you don't talk to a person right away; you call them, and then they call you back later, every time). They told me it was canceled. Now I have randomly been charged for a month's supply with no warning. I just happened to see it on my bank statement. However, since I am living outside of the United States now, I emailed them instead of calling.

They said they couldn't do anything for me since I didn't call them. They're the only U.S. company to have given me any trouble since moving abroad. I called my bank and had the unauthorized charge reversed.

They apparently want to be viewed as a legit company, but they operate like a scam.

Bottom Line: No, I would not recommend this to a friend

What they don’t tell you is that they don’t take into account your entire prescription, so the fit and any compensation for astigmatism are ignored without you knowing it.

After my vision started to become more and more blurry, I went to my eye doctor who told me to stop the use of Hubble Contacts immediately. Not only do they not breathe like modern contacts, but they fail to inform you of the failings of their outdated product.

As if that wasn’t bad enough, when I went to cancel I was told I had to call a 1-800 number between 9 am and 5 pm, Monday through Friday. I had been told when I signed up that I could cancel online easily, however, they changed that policy during my subscription without notice.

I called and canceled (or so I thought), then was billed the very next day. When I called back, they said they hadn’t canceled, it but would now, but my shipment was already processed, and I would have to wait for it to arrive, then pay to ship it back and wait for a refund. I literally saw the charge and called (granted it took me two phone calls because the fort rep’s phone connection was so bad) within 20 minutes, yet miraculously, my order that I canceled the day before had been shipped and already left with USPS.

When I asked for a manager, I was told all managers were in a very important meeting and could they have my phone number to contact me later? You mean the phone number in the profile of information you already have?

Save yourself the eye pain and the headache of these idiots and get real contacts.

Bottom Line: No, I would not recommend this to a friend

I ordered just like everyone else. I take a +2.25 and +1.75 but they sent me -1.25 and -2.25 and they say they check with your eye doctor. Right! It's almost like they just had some extras, so they sent what they had and charged me to ship the wrong prescription. Then I emailed them, they canceled without trying to correct the error. I'm glad they canceled, but they have a phone number on the bottom of the cancellation email, and when I called I got a message to leave my name, number and reason I called. Don't expect to hear from them.

By the way, you can't go in and see what the prescriptions are or change it. Bottom line is, I did get 30 contacts, but they are useless because I'd have to be near sited to wear them.

Bottom Line: No, I would not recommend this to a friend

Cool, $3.00 for a 2-week trial of contact lenses? Heck yeah!

Okay, so, I get my contacts, unaware that by ordering a 2-week trial, that automatically signs me up for a "subscription," which I'm not aware of either.

I hated the lenses. They were so uncomfortable! I constantly felt like I had sand in my eyes, or there was a film over the lens. My eyes would itch and water all the time. I hated them. I thought I would be done with them after that. Nope.

About three weeks later or so, I see a charge on my bank statement for $33.00, and I get a box in the mail. I call Hubble, tell them I hated the lenses and that they actually hurt my eyes. They told me just to write "Return to Sender" on the box and stick in a mailbox. So, I did.

Well, I got my credit, today to be exact, and it was only for $25.00. I called them and was told that in the "terms and conditions" it indicates that there will be a $5.00 restocking fee if lenses are returned. I complained that I never wanted a subscription, because the lenses were so horrible, and was just simply told that there was nothing she could do to give me an additional credit for the $5.00 restocking fee (even though they received their lenses back).

This company sucks. Their lenses suck. So regretful I ever ordered the darn things.

Bottom Line: No, I would not recommend this to a friend

The offer of cheap daily contacts seemed too good to be true, and it was. They sent me the wrong prescription. I have astigmatism, and they didn't bother to include the correction for that in their cheap lenses. Also, the lenses were less comfortable than the ones I got legit. Note that they take your credit card number when you sign up for your "free trial," so that they can bill you later. They make it hard to cancel; you can sign up online, but to cancel you have to get one of their lackeys on the phone.

Avoid Hubble!

Bottom Line: No, I would not recommend this to a friend

I signed up got my free trial, but they didn't fit me correctly. I tried canceling my next shipment but they said it was shipped already and when it arrives to just write "return to sender" on the box and I would be credited the $33 when it arrived. One month later I've been calling and no arrival, but the tracking info shows it's somewhere in Indiana. A supervisor was supposed to call me back, and she never did. When they bill you, they make sure it doesn't show as a recurring payment so your back won't be able to do much about you being credited.

Buyers beware; go to Vision Direct or lens.com. These are cheap contacts that could be damaging your eyes.

Bottom Line: No, I would not recommend this to a friend

I received a few free weeks from them and forgot to cancel my subscription. I called to cancel it and they said to write "return" on the package once I got it and to send it back for a refund. The day I got it, I had it sent back.

I kept emailing them to see if they got it back. They gave me a tracking number. I had been using it for updates on my package. I had gotten the contacts on October 2nd, and the tracking disappeared after October 21st. I emailed to see what happened to my package and they said that since it was past the 30 day return period, they weren't going to refund my money. So why would it have taken over a MONTH to get back to them?

I think they intentionally did this so I wouldn't get my money back. Every time I called them I got put on hold for a ridiculously long time. They finally refunded me but not for the full amount. Out of $33 I got $25 back. I don't recommend them to anyone.

Bottom Line: No, I would not recommend this to a friend

After receiving free contacts and trying them, I wasn't happy with the product. I both emailed the company and called to cancel the subscription. I sent the contacts back a week ago and still haven't been refunded, and now I am being told I will not receive $8 of what they took from my account for their shipping fee and restock.

I would not recommend this company to anyone. I shouldn't have to pay anything for a product that should never have been sent in the first place.

Bottom Line: No, I would not recommend this to a friend

I have been wearing contacts for 15 years, and these don't fit well. Each day I wore them I had about 15 minutes to get them to adjust right into my eyes. After a week, I just switched back to my normal contacts. But the worst thing is that it auto charges your credit card, and now it's really hard to cancel. I wouldn't recommend.

Bottom Line: No, I would not recommend this to a friend

I returned the contacts, and it has been somewhere in Indiana for weeks. Unfortunately, they have my credit card info, and I got billed again! I am going to the bank to block. Unethical company. Do not buy.

Bottom Line: No, I would not recommend this to a friend