I bought five pairs of the period underwear less than a year ago, and despite washing cold/delicate and air drying them, in the last week they have started to fail, probably because they're GLUED at the seams, not stitched in any way. Two pairs have split from leg to waistband, which leads me to believe their lifespan is simply limited due to this defect. Annoying, but I was willing to give them a chance to fix it.
Then, when I talked to customer service about getting them replaced, they couldn't find my order and proceeded to get snarky and demanding about having the order number to do anything for me, culminating in this exchange:
Me: I've given you every possible bit of information I can. If your system purges guest orders I can't help that. Is there someone else I can speak to about this?
Guy from Chat: Our system retains all the information which is why I asked for all the information in the first place. I can ask one of my colleagues to look into this and get back to you in 24 hours
Nope! I told him to get stuffed and proceeded to message them on Facebook, of course, with no answer. And based on these other reviews, I'm not the only one.
It looks like that's just their standard business model.
I really hate wasting energy being this chapped about UNDERWEAR, but man, it's so frustrating to me to spend a bunch of extra money to try and make the most ethical purchase I can, only for this to go on. And it happens all the freakin' time with these greenwash-y companies. They clearly don't care that their panties are just going to end up in the landfill, despite waste reduction being their entire thing.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend