LA Fitness

I canceled my membership. I have been a customer for two years, but one day at this gym crossed everything. I was recording myself for a personal vlog, suddenly the "manager" Skye, came to me and in an aggressive manner started to yell at me for my video. I told her that I recorded myself, but still she forced me to delete the video. I tried to cancel my membership with another representative, but she started shouting again and told me that only she can do a cancellation here. Then she proudly stated that she has been a manager there for the last 20 years and started to ask me for how long do I live in the country (I have a record of this discrimination). Worst customer service I had ever see.

Bottom Line: No, I would not recommend this to a friend

Do not sign a contract with them! Make sure you get it printed out and take it home, review every single paragraph. Cody A, the salesperson who sign me into a YEAR contract for a personal trainer for an additional cost of $360 monthly, when it was supposed to be for a month ONLY! And right after, he moved to the Bradenton location (conveniently). Additionally, he signed me paying a monthly membership for a year to make it clear.

I call the manager several times, he’s always at lunch, he’s never at the location. They don’t face you. And nobody knows anything!

In my opinion, they are well train to scam you and walk away. The worst experience ever! Do not sign with them!

Bottom Line: No, I would not recommend this to a friend

I bought personal training. The first training nobody showed up. Reason - snow. For the next two months, I had four! Different coaches. None of them knew my goals. None of them were interested in doing a great job, they were boring, did everything mechanical. Reason - two of them told me straight "I earn $10 an hour so why do I need to do any effort..."

I also had problems with the agreement - without details, management was changing like a few times during the year, for a few months, there wasn't a manager, only someone who was responsible. They couldn't help me, worse, they lied to me every time I asked them.

I wrote a few letters about this situation to the head office - NO RESPONSE!

This is the worst place ever! Don't even start with them. There are so many other gyms - much better.

Bottom Line: No, I would not recommend this to a friend

Be so careful. Do not go to this gym if you do not really have to. I got there and the manager told me there is no termination fee and I can cancel it at any time. He offered me $29.99 for all club and $0 initiation fee. It was not true, they charged me $60 extra at the first month and called it "the last month" and $30 after three months and called it "the fee after three months," so it is a $90 initiation fee. To my greatest surprise, I had to pay a $149 termination fee.

The verbal was totally something different than the contract. And the funny thing is that he did not let me see the contract at the time of signing. They ask you to initial the electronic pad multiple times. I did not know that it is like a car dealership, if I knew, I would never even get into that fitness center. They lie, put something else in the contract, and give you five days to review the contract and come back with a complaint.

Please look at the contract after leaving the club. It is totally different from what was verbally explained. Do count on what is said by the sales manager read the whole thing. It is a systematic fraud and everyone in the company knows about it and it is so acceptable among them.

Bottom Line: No, I would not recommend this to a friend

Do not trust LA Fitness with your bank information! I canceled the membership back in September, charges to my account supposed to end in December. Charges are still being made to my account in January. I asked management at LA Fitness Hamden why? Was told I had to go to my bank to stop charges.

Bottom Line: No, I would not recommend this to a friend

DO NOT sign up for personal training from LA Fitness!

LA Fitness facilities are OK, but their personal training is a major ripoff. They charge major bucks for training and then pay the trainers next to nothing. As a result, trainers leave with high regularity. In 6 months we had 4 different trainers with large gaps in between while LA Fitness searched for replacements. We ended up receiving only half of the promised training and LA Fitness refused to issue any refund.

LA Fitness personal training scams the client and the trainer!

Bottom Line: No, I would not recommend this to a friend

I give one star but would like to give a negative one. If you are thinking of joining this gym, please find another gym.

They charge for things that never tell you in front. I open an account for my son and three months later a charge for an annual membership, which they never say to begin with.

Second, his account was frozen for a while, and we were paying $10, however, when he went to the gym the account was unfrozen and they charge the $10, and $20 more when he returned to the gym. So crazy, these guys are a ripoff.

Give yourself a favor and go to another place! Avoid surprises.

Bottom Line: No, I would not recommend this to a friend

Well, I stopped by just to find out about membership and I was brainwashed by two guys and almost forced to sign up. Well, I did, and one of the suckers was suggesting for me to get a membership for me and two guests for an extra 20 bucks and really I didn't pay attention, but a couple of days later I realized I don’t need the two guest memberships so I went back to LA Fitness to just cancel the two guest memberships and the crook manager Elisa told me I can’t do that. So the advertising says no contract but the smart manager is telling me I can’t cancel. These people are crooks and don’t care for people, they only care for money. Everybody, don’t sign up for this gym, there are too many other places better than this crap.

Bottom Line: No, I would not recommend this to a friend

Belonged to LA Fitness, canceled membership, gave 8 weeks notice, LA still took money out of my account for months. There was a class-action lawsuit, LA loses. 10 years later thought about coming back, was treated like "so what," gave the highest price monthly. Also since I was a prior member should have been given the lower rate, but so what, too bad.

Bottom Line: No, I would not recommend this to a friend

Disappointed that LA Fitness was unwilling to accommodate the change of a single location for me. Not only were they unwilling, but they sent me on a song and dance before getting to the conclusion of unwilling to help. I was passed along to no less than four people before I finally got the answer that if i wanted to change gym locations I would have to purchase a multi-club membership and pay double. All I wanted to do was change my single location to another single location due to relocation.

Loved the gym, disappointed with the absolute lack of support and disregard for life changes. Have been forced to change gyms and go to a Good Life Fitness.

Bottom Line: No, I would not recommend this to a friend

Just bought my membership card on Sunday, after being bombarded by phone call of their sales. They offered a free evaluation and program completion with the instructor. Scheduled for Monday, 12 pm. I arrived at 11:20 and was introduced to the instructor, who said he needed to have lunch, which was totally ok for me since I wanted to do 30 minutes cardio. After returning to his desk, I found this instructor Conrad still eating his meals, halfway actually. I politely said that it is 12 pm already. He replied he could not have his lunch due to some customers' calls and that I should wait.

I said I had an appointment booked after this introductory session. But probably Conrad was too hungry to stop eating lunch.

Are you interested in people only before you sell membership? Selling is one thing, but keeping customers is more important.

Bottom Line: No, I would not recommend this to a friend