About Luminess Air

By Autumn Yates
HighYa Staff
Updated on: Mar 31, 2017

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest.

The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-sized tool that holds the foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines

  • Hygienic, since your hands or brushes never touch your face

  • Light to maximum coverage that delivers the appearance of younger skin, with a reduced look of blemishes, age spots, redness, large pores, and acne

  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin an application.

Cleaning is required after every use to avoid gunking up the system and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Luminess Air Cost

The Luminess Air Everyday system costs $199 and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying About the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp (editor’s note: the Yelp page has since bee removed), giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.”

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.”

That’s Not to Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional-quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement.

But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

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Read 229 Luminess Air Customer Reviews and Complaints

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Average Consumer Rating: 1.6
Rating Snapshot:
5 star: 24 4 star: 7 3 star: 1 2 star: 14 1 star:  183
Bottom Line: 14% would recommend it to a friend
Showing 1-11 of 229
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  • 56 out 62 people found this review helpful

    Poor return service

    • Aug 4, 2015

    The return policy is a lot of bells and whistles. You must pay for return as they do not inform you of this. You are not refunded this charge as they don't tell you while ordering. On the site you are told, "five payments of 59.99 is $ 319.90". Ladies please, please do the math, it's not, it's less. And when you have to return the unused portion, you only get charged $39.95 (now it suppose to be a trail) back, not the $34.91 for the kit. You just get $29.95 back. Then $10.00 for something they call additional options. Then they will send back in a heart beat but it takes call after call to get this small refund of $39.95 but not the $44.91 that you as a consumer spent ordering it, not to mention the $11.80 you have to pay just to return a unused item.

    One does not have to have a brain to see it was never taken out off the box. So therefore it could never have been used. Good luck if you ever buy this.

    Bottom Line: No, I would not recommend this to a friend

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  • 70 out 73 people found this review helpful

    Don't buy Luminess

    • Valrico, FL,
    • Jul 13, 2015

    I was duped into buying this product thinking that it cost the advertised price in the infomercial. This item will cost you over $350. It's ridiculous. They should make this information clearer and should be sued for unethical business practice.

    Bottom Line: No, I would not recommend this to a friend

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  • 80 out 85 people found this review helpful

    Luminess Air, duped!

    • on-line,
    • Nov 20, 2015
    • Verified Reviewer

    I ordered the Luminess Air online (based on the advertisement on TV) clearly thinking I was getting it for around $50 with a few sample makeup bottles (they are tiny). I received it, tried it once and didn't like it. I didn't return it (big mistake) because in my mind I thought, I'll just eat the $50 I already paid! Two weeks ago, my bank account was charged $82.94. The first of five easy payments. Do the math, $414.70. That's in addition to the $50 paid up front.

    Obviously, at some point, I missed the "small print" about the $50 basically being a rental cost for this cheap machine! Now because I'm just passed the 30 day return policy, I apparently can not return the product. When I called, they basically told me, too bad, so sad (as they laugh all the way to the bank). I am responsible for ALL payments. This is total BULL. I was duped. ANYONE want to buy this machine from me? I'll sell it for half

    Bottom Line: No, I would not recommend this to a friend

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  • 98 out 101 people found this review helpful

    Rude sales people

    • Olney IL,
    • Jan 9, 2016

    I was trying to order the kit off the TV. I wanted the kit but then the sales person wanted me to upgrade, then buy coupons that I did not want. After 15 minutes of the him not taking no, I told him to forget it all. I am not buying due to bulling or rudeness from this company. After I checked my banking account, he still took out $39.91. That is fraud. I will see what, if anything, the DA can do to get my money returned.

    Bottom Line: No, I would not recommend this to a friend

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  • 109 out 114 people found this review helpful

    Luminess Air SCAM

    • Los Angeles, CA,
    • Jan 13, 2016

    Don't purchase this product unless you understand the full cost of the product. The TV commercial makes you believe that the full cost of the product for the air brush is $29.95. However, when you receive the product you'll find out that the full cost is $430 with 5 installments. I'm very disappointed with the company for not being upfront in their advertisement or when placing the order.

    Bottom Line: No, I would not recommend this to a friend

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  • 113 out 121 people found this review helpful

    Joke

    • Joliet, IL,
    • Jan 24, 2016

    This product is a joke, in the commercial they tell you it is only 19.99. When you receive the product, they send you a packing list that tells you to pay 5 affordable payments of 69.99, they never mention this in the commercial. Then you call to return the product, but they don't give you your money back, plus you have to pay to send it back. Not a happy experience.

    Bottom Line: No, I would not recommend this to a friend

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  • 107 out 112 people found this review helpful

    Beware Of Scam

    Luminess Air is a typical spam company supported by sick legal system. This is simply a trap. I have received a product that was not matching my skin tone. They never send me other products as they promised. I was able to speak with customer service once. I was told my new makeup will be send. I have never received any replacement and I have returned the product with returning label. They charged me the same amount anyway. This system is sick. Somebody has to stop these scammers.

    Bottom Line: No, I would not recommend this to a friend

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  • 135 out 144 people found this review helpful

    Total rip-off. Would give zero stars if I could

    I took forever to receive the product but didn't take them long to start deducting $400 from my account.

    I took 3-4 of the little cups to apply makeup. It came out so fast that I couldn't move the wand fast enough to get a decent coverage. Customer service was so rude to me because they thought I should like the product and told me that it was my fault, not the product's that it didn't work as they said it would.

    Bottom Line: No, I would not recommend this to a friend

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  • 196 out 201 people found this review helpful

    A big scam!

    My girlfriend did not like the product and we got the first delivery

    of addition product. I called and canceled the account and got a return address for the last delivery.

    I returned the product by mail.

    I thought that this would be the end of the story. NOT. I find out they charged my account for two additional payments after I canceled. I call them and they told me that they have no record of my call or cancellation and they never received the return.

    SCAM. Greedy liars. I am going to make as much noise as possible so that fewer people get ripped off.

    Bottom Line: No, I would not recommend this to a friend

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  • 126 out 131 people found this review helpful

    I'm reporting this company to BBB

    • Virginia,
    • Dec 15, 2016
    • Verified Reviewer

    Luminess, I suggest you get your act together or your company will fold. Read all these complaints. Scammers! Blatant lies on your pricing advertised. Ridiculous shipping delays. Terrible customer service. Good hell, time for new ownership with an ounce of pride.

    Bottom Line: No, I would not recommend this to a friend

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  • 92 out 95 people found this review helpful

    I got suckered

    • Washington,
    • Jan 19, 2017
    • Verified Reviewer

    I'd seen the product infomercials during bouts of insomnia and decided to give it a whirl. As for the product, it's hardly as easy to apply as they make it seem. I even tried using a darker color to see how I was misapplying it so I wouldn't use up the fair tint. The colors are extremely limited and were not a true match, even if I were able to get the technique mastered.

    As for the billing, I agree with so many others here that the pricing is deceptive, at best. I ended up with six payments of $72 (product can be purchased on Amazon for $250, but I'm paying over $425). I also got signed up for their "makeup club" where they send two bottles of makeup for $35 each month. Uh, no.

    In all, big fail. My bad. This will be going on Craigslist, and I'll probably be lucky to get $50 for it.

    Bottom Line: No, I would not recommend this to a friend

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